Mercure Bordeaux Cité Mondiale Centre Ville

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Mercure Bordeaux Cité Mondiale Centre Ville

Mercure Bordeaux Cité Mondiale Centre Ville

4.0 star property
4-star Bordeaux hotel with restaurant, connected to the convention center

8.2/10 Very good

585 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Meeting Facilities
Map
18 Parvis des Chartrons, 20 quais des Chartrons, Bordeaux, Gironde, 33080
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Self parking
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Conference space
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Chartrons
  • Place de la Bourse - 6 min drive
  • The City of Wine - 9 min drive

Getting around

  • Merignac Airport (BOD) - 29 min drive
  • Bordeaux-Benauge Station - 7 min drive
  • Cauderan-Merignac Station - 8 min drive
  • Bruges Station - 8 min drive
  • Place Paul Doumer Tram Station - 4 min walk
  • CAPC - Musee d'Art Contemporain Tram Station - 4 min walk
  • Jardin Public Tram Station - 4 min walk

About this property

Mercure Bordeaux Cité Mondiale Centre Ville

Take in the views from the rooftop terrace when you stay at Mercure Bordeaux Cité Mondiale Centre Ville. Guests looking for a bite to eat can check out LE PARVIS, which serves French cuisine and is open for lunch and dinner. Other highlights at this upscale hotel include a bar/lounge and a terrace. Fellow travelers love the location and walkable location. The property is just a short walk to public transportation: Place Paul Doumer Tram Station is 4 minutes and CAPC - Musee d'Art Contemporain Tram Station is 4 minutes.

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 97 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM - 6 AM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 19 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Bicycle rentals nearby
  • Cave exploring nearby
  • Segway rentals/tours nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 1991
  • Safe-deposit box at front desk
  • Rooftop terrace

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • Italian
  • Spanish

Room amenities

Be entertained

  • 110-cm Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • LED light bulbs

Special features

Dining

LE PARVIS - This restaurant specializes in French cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 19.50 per person (approximately)
  • Late check-out can be arranged for an extra charge of EUR 25.00 (subject to availability)

Children & extra beds

  • Rollaway beds are available for EUR 16.0 per night

Pets

  • Pets are allowed for an extra charge of EUR 12.00 per pet, per night

Parking

  • Self parking costs EUR 19 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Policies

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Bordeaux Centre Ville
Cité Mondiale
Mercure Bordeaux Centre Ville
Mercure Bordeaux Cité Mondiale Centre Ville
Mercure Cité Mondiale
Mercure Cité Mondiale Ville
Mercure Cité Mondiale Ville Hotel
Mercure Cité Mondiale Ville Hotel Bordeaux Centre
Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Cité Mondiale Centre Ville Hotel
Mercure Cité Mondiale Centre Ville
Mercure Bordeaux Cité Mondiale Centre Ville Hotel
Mercure Bordeaux Cité Mondiale Centre Ville Bordeaux
Mercure Bordeaux Cité Mondiale Centre Ville Hotel Bordeaux

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.2/10

Staff & service

7.7/10

Amenities

8.2/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Great accommodation, friendly staff 😀
We were greeted by a very helpful friendly receptionist. Beautiful hotel, great location & very helpful, friendly staff 😀
Chris, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Derek, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Steven, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Saya, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We liked that we could walk the riverfront and also so into the city center. We would definitely stay there again when visiting Bordeaux
Jen, 4-night family trip
Verified Expedia guest review

2/10 Poor

This stay was absolutely appalling and the service levels a disgrace. On arrival in a prestige room the air con was not working. Despite 2 promises to fix it by nightfall the room was hot and stuffy and impossible to sleep. 9.10 am next morning air con man arrived to fix air con and it worked for 30 minutes. By the evening it had stopped again and despite more promises to fix it we had a 2nd dreadful nights sleep. The reception lied that there were no other rooms available, when a friend arrived he was given a room with a/c. I will never stay in this hotel again or any Mercure hotel again. An appaling experience.
simon, 1-night romance trip
Verified Expedia guest review

4/10 Fair

So terribly disappointed in the staff during the check-in process for our stay. I was expecting 4 star service, yet I was left wishing I had chosen a different hotel to stay at. Booking through Expedia, I had already paid for the hotel a month prior, and the booking receipt confirmed I only had £4 to pay at the hotel for the tourism/city charge when we arrived. The receptionist said a pre-authorisation deposit was required and before I gave my card, I explicitly asked "is my card going to be charged for this". It's common a credit card is left on store for any damages, but I explicitly asked if the funds were going to be taken. The reply was no, I wasn't going to be charged. To my extreme frustration, the funds were debited from my account - to a hold, but nonetheless removed from my account as our holiday had started, despite being told we were only going to be charged £4 at the hotel. As the receptionist continuously insisted that this was hotel policy to charge a pre-authorisation deposit, I explained to the receptionist that this was fine IF she could show me the written policy, or the contractual agreement I had signed, or the terms to the stay that explained this. My immense frustration was that there was no communication or explanation that this was going to be requested by the hotel - I read all of the Expedia agreements and the receptionist said she can't find a written policy to justify this charge.
Josephine, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great location in the beautiful city of Bordeaux. On the quai, very close to tram stop and trendy Rue de Norte Dame. Great restaurants close by and easy walk to Old Town. Pleasant walk back from the Cite du Vin. Good size rooms. Excellent selection of teas!
Arlene Renee, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Staff was extremely friendly and helpful. Rooms were a bit worn or older looking, but very comfortable and quiet.
Donna, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very convenient. Easy walk to the river. Large room. Friendly staff. Nice breakfast for$17 Euro
Mark, 1-night romance trip
Verified Orbitz guest review