8/10 Very good
15 December 2024
Nice hotel, but with flaws
Very nice hotel in the heart of old Austin. Located just south of the Colorado river and easy access to Ubers, scooter rentals. Next to great food and music venues. My two major issues with the hotel were, 1. the key to the room. The key is an old traditional metal type, the problem with that is the "lost key" fee was $150. It literally made the trip one notch higher with stress because you are so worried about losing the key while out on the town. It seems unnecessary to have that kind of stress over a room key. 2. Is the night security guard whom seems to be way to aggressive to guest. We were approached several times to not make noise, don[t hangout in the outdoor court yard to enjoy a cigar, we even when outside of the walls of the hotel and were promptly approached by the same security guard with an unnecessary aggressiveness. For the cost of the hotel, I should not be treated by the "staff" as if you are the street drunk. This brought another slight disappointment in the stay.
Jason
Jason, 2-night family trip
Verified Hotels.com guest review
