2/10 Poor
20 October 2021
Disappointed all around.
First off the staff was very unwelcoming and when i asked for the welcome drink and plater never received one.
second, bathtub had alot of black spots on it that was easily removed when we scrubbed it few times.
Lastly, my wife left her glasses and they never called us and when we ask them for it they had it. but they told me that it was not their policy to give the courtesy calls on returned the items that they found. and Also the gym was closed but was never informed ahead of time. To be honest, this was my worst experience from staying at a hotel. I stayed at a Novetel the night before and it was alot more accommodation and had way better service with over 500 rooms. But this hotel being very high standard and having only 30 rooms i expected much better service But i wss thoroughly disappointed.
Won suk, 1-night family trip
Verified Hotels.com guest review
