We requested an early check in, and that was not available - and that was ok, but at 4pm the regular check in, the lobby was full of people waiting for their rooms, the front staff seemed really stressed - we also couldnt get our upgrade. The room was ok, the shower curtain was really worn, there was a weird wood panel in our bathroom that had been painted over. The price was a lot for what we did end up with - I wouldnt stay here again.