Caesars Palace - Resort & Casino - Las Vegas

They don’t allow me to check in when my English name Not reflect from passport

The overall stay was ok but the bed felt a little dirty. I was itching while sleeping on certain parts of the bed.

Disappointed by room and overall service: relatively expensive comparing to other hotels on the Strip. Will not come back.

That place is amazing only problem was they didn’t clean the shower so I had a huge ball of hair In it but the room was cleaned well otherwise and the beds were amazing

During COVID-19, advertises sanitized for your protection, on every door... the remote was filthy, the ice bucket had hair inside, no plastic bag to put inside bucket. The bathroom sink took forever to drain. As many times as we went up and down the elevator in our tower, i never saw anyone cleaning elevators. My son and daughter in laws room's AC did not work. The hotel tried to repair. The 2nd day, the tech said it's because it's so hot outside... BS... our AC was blowing 69 degrees...

While the stay was amazing we had a lot of fun and some amazing food. The hotel room was disappointing. The wallpaper was peeling from the wall. The some walls and base boards were excessively marked needing paint. The entertainment center was really scratched. Also the tv in the bathroom wouldn’t turn on. There was also some pretzels on the floor from who ever stayed before us.

The property itself is ideally located, right on the strip, near all the action. However, due to ongoing COVID-19 situation, the pool was limited to only a certain number of guests at a time, something I was not made aware of at check-in. So when I finally decided to go to the pool, I was unable to get in, and left feeling very disappointed, when after looking at the pool from my room, saw less than 5 people in it! There are over 3-4 pools, and they seriously couldn't accommodate a few more people? That really irked me, and I feel like it should have been better handled on the hotels pet, or give every guest a chance, limit the time each person spends at the pool. Also, was charged an additional $50 for checking in early. If the hotel is in need of additional revenue that badly, then it needs to find another way to do so, because that was downright sleazy on their part. Of course tired early morning travelers will have to pay, because they have no where else to go or store their luggage! And Caesars was one of the few hotels in the area enforcing masks on their property at all times, so beware of that, if you have a condition that hinders your ability to do so. It should be recommended, but never required!

The room was clean and great except it was very warm. The A/c did not cool the room at all. Very uncomfortable

Hotel was great, clean and comfortable. However the check in process was a bit ridiculous. It is during the time of a pandemic so I understand that modifications need to be made however it took almost 1 hour from time of lobby arrival to completion of check in.

We were told the pool was open. Only to “7 star” and people who purchased a cabana. 115 degrees and we common folk could not use the pool. The hotel smelled of pot everywhere.