2/10 Poor
10 January 2025
Disgusted
Stains on the sheets. When asked to have new ones put on a security guard came and hour later and handed me stuff to do it myself at 12:30am. They also had no more fitted sheets in the entire hotel to put on our bed. When I asked to speak to a manger the next day she told me there was nothing that could be done about it and the sheets were not stained from them. They pillow case had lipstick looking marks with lips and the fitted sheet had matching stains which could only mean they didn’t even change the sheets when we check in at 6:00pm Tuesday. The manager said we could change rooms but that would do nothing to solve the actual issue of sheets that are supposed to be cleaned covered in stains from a previous guest. I was also offered a late check out for an extra 2 hours which is completely ridiculous considering the disgusting sheets we slept on for a night because the stain was covered by the pillows. This is my second stay here and it will be my last! Totally disgusting, rude manager and showed no respect to a paying customer.
Mary
Mary, 3-night family trip
Verified Hotels.com guest review