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Cloud Hotel & Suites

4.0 star property
Nairobi hotel with outdoor pool, connected to a shopping centre

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cloud Hotel & Suites

Exterior
View from room
Premium bedding, in-room safe, desk, soundproofing
Property amenity
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas

Reviews

7.2 out of 10

Good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Hot tub
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • 24-hour business centre
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Fridge
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The price is S$94
includes taxes & fees
3 Jan - 4 January 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, soundproofing

Standard Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Rainfall showerhead
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Suite

Premium bedding, in-room safe, desk, soundproofing

Executive Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Private bathroom
Bidet
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Premium bedding, in-room safe, desk, soundproofing

Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Private bathroom
Bidet
  • 28 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

The Concord Hotel And Suites

Pool
Spa
Airport transfer
Free parking
8.4 out of 10, Very good, (192)
The price is S$145
includes taxes & fees
30 Dec - 31 Dec
The Concord Hotel And Suites
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About the area

Map
Corner of 4th Parklands and Masari Road, Nairobi, 00100

What's nearby

  • The Aga Khan University Hospital - 14 min walk
  • Sarit Centre - 4 min drive
  • Nairobi National Museum - 4 min drive
  • Westgate Shopping Mall - 4 min drive
  • United Nations Office at Nairobi - 8 min drive

Getting around

  • Nairobi (WIL-Wilson) - 22 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 34 min drive
  • Syokimau Station - 31 min drive
  • Nairobi Station - 34 min drive
  • Syokimau SGR Railway Station - 38 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Maru Bhajias - ‬2 min walk
  • ‪Red Ginger - ‬7 min walk
  • ‪Parklands 2nd Avenue - ‬8 min walk
  • ‪Java House - Aga Khan University Hospital - ‬11 min walk
  • ‪Java Express - M.p Shah - ‬16 min walk

About this property

Cloud Hotel & Suites

At Cloud Hotel & Suites, you'll be within a 15-minute drive of Thika Road Mall and Nairobi National Park. Guests can indulge in deep-tissue massages or aromatherapy, then grab a bite to eat at the coffee shop/cafe. Other highlights include an indoor pool, an outdoor pool and a poolside bar.

Languages

English, French, Russian

At a glance

Hotel size

  • 39 rooms

Arriving/Leaving

  • Check-in start time: noon; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • Bike rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Safari nearby
  • Boat tours nearby

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • An outdoor pool
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 120
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 120

Room amenities

Be entertained

  • IPod docking station
  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

On-site venue – Overlooking the pool, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 9 per person
  • Airport shuttle service is offered for an extra charge of USD 30 per vehicle (one way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 20.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Does Cloud Hotel & Suites offer free cancellation for a full refund?
Yes, Cloud Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Cloud Hotel & Suites?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Cloud Hotel & Suites?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cloud Hotel & Suites?
Yes, there's free self parking.
Is an airport shuttle service offered by Cloud Hotel & Suites?
Yes, an airport shuttle is available. The charge is USD 30 per vehicle one way.
What are the check-in and check-out times at Cloud Hotel & Suites?
Check-in start time: noon; check-in end time: midnight. Check-out time is 11:30 AM. Contactless social distancing is available.
Is there an on-site casino at Cloud Hotel & Suites?
No, this hotel doesn't have a casino, but Lucky 8 Casino (10-min drive) is nearby.
What is there to do at Cloud Hotel & Suites and nearby?
Have fun with activities such as cycling, boat tours and hiking, and practise your swing at the nearby golf course. Additional recreation nearby includes safari tours and ecotours. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Cloud Hotel & Suites also has a sauna and a steam room.
Are there restaurants at or near Cloud Hotel & Suites?
Yes, there's an on-site restaurant that offers al fresco dining, local and international cuisine and pool views.
What's the area around Cloud Hotel & Suites like?
Cloud Hotel & Suites is a short 1-minute walk from Diamond Plaza II and 14 minutes' walk from Aga Khan University Nairobi.

Cloud Hotel & Suites Reviews

Reviews

7.2

Good

7.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Arvind, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

I had a nice time and the staff were friendly.
Cecil, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Service personnel were political and welcoming
Cecil, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Cecil, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Staff very professional and kind.
Claudina, 1-night trip
Verified Expedia guest review

6/10 Good

Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Phabeeo, 1-night trip
Verified Expedia guest review

8/10 Very good

The facility is good. The staffs are very nice
Epiphane, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good place
Adeniran, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Simone, 3-night business trip
Verified Hotels.com guest review

2/10 Poor

Very bad
Abdiyare, 1-night trip
Verified Expedia guest review

8/10 Very good

Kathryn, 2-night trip
Verified Expedia guest review

4/10 Fair

I would not stay there again at that price
Cassandra, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very convenient location
Arifa, 3-night family trip
Verified Expedia guest review

2/10 Poor

Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.
Verified Expedia guest review

4/10 Fair

Michael, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Rick, 6-night trip
Verified Hotels.com guest review

2/10 Poor

It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel.
Joanne, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

Matt, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Sadrudin, 4-night trip
Verified Expedia guest review

2/10 Poor

No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead!
Verified Expedia guest review

10/10 Exceptional

Loved staying here , everything is within reach , the views from the restaurant is also amazing
Michael, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Allan, 1-night trip
Verified Expedia guest review

8/10 Very good

I enjoyed my stay, Customer service is excellent
stephen, 1-night trip
Verified Expedia guest review

4/10 Fair

Strange hotel, no water, people talking loud.
The room itself looked well appointed, with an worn out wash basin. Random water cuts. I couldn’t wash or take a shower. Noisy room with constantly people talking loudly right in front of the door. Stuffy room with very little ventilation. I tried to nap after a tiring trip. After two hours, I checked out and went to another hotel. It’s hard to find the hotel in the middle of a chaotic mall.
1-night trip
Verified Hotels.com guest review

2/10 Poor

FALSE ADVERTISING- Stay Away!
The room they had for us was not what was advertised. It did not match the exaggerated review score. Another room they offered us was in maintenance and the third one smelled so bad we could not sleep in it. When we asked hotels.com to transfer our reservation they and cloud hotel declined. We walked away knowing we were losing our money. It was horrible and I will not use hotels.con ever again if they don’t refund or credit me the hotel fee. Be aware - hotels.con cares more about their hotels tha their customers it seems to me.
1-night business trip
Verified Hotels.com guest review