See all properties

Choose dates to view prices

254 Ole Sereni

Photo gallery for 254 Ole Sereni

Property entrance
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, in-room safe, individually decorated, desk
Superior Room, City View | Premium bedding, in-room safe, individually decorated, desk

Overview of 254 Ole Sereni

254 Ole Sereni

4.5 star property
Luxury hotel with 3 restaurants, near Nairobi National Park

8.2/10 Very good

487 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Mombassa Road, Opp. Zain offices / Parkside Tower, Nairobi, 18187-00500

Guests rated this location 8.2/10 - Very good

Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
For families
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden

Room options

About this area

What's nearby

  • In Nairobi West
  • Nairobi National Park - 15 min walk
  • Thika Road Mall - 32 min drive

Getting around

  • Nairobi (WIL-Wilson) - 12 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 20 min drive
  • Syokimau Station - 19 min drive
  • Nairobi Station - 19 min drive
  • Syokimau SGR Railway Station - 23 min drive
  • Airport shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • Sana Sana (South B) - 3 min drive
  • Fifteen Rooftop - 10 min walk
  • Kifaru Place- Club,Bar And Grill - 14 min walk
  • Zipang The Irish Pub - 6 min walk
  • Nerkwo - 2 min drive
Map

About this property

254 Ole Sereni

254 Ole Sereni is only 2.8 mi (4.4 km) from the airport and offers a shuttle (available 24 hours) for KES 2250 per person one-way. Guests can indulge in deep-tissue massages, aromatherapy or manicures and pedicures, and The Big Five Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 134 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 3:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who require guaranteed early check-in must book their stay to include the early check-in date. Other early check-in requests are subject to availability, and a fee equal to 50% of the daily room rate is charged.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site extended parking
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Shopping centre shuttle*
  • Casino shuttle*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Snack bar/deli

Travelling with children

  • Children's menu

What to do

  • Safari nearby

Working away

  • Business centre
  • 3 meeting rooms
  • Computer station
  • Conference space (1894 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Spa services
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • English
  • Swahili

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

The Big Five Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
Eagles Steakhouse – This steakhouse specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Waterhole Snack Bar – This bar specialises in international cuisine and serves lunch, dinner and light fare. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KES 2000 for adults and KES 2000 for children
  • Airport shuttle service is offered for an extra charge of KES 2250 per person (one-way)
  • Casino shuttle and shopping centre shuttle services are offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for KES 40.0 per day
  • Airport shuttle for children between the ages of 5 and 11 costs KES 1200 (one-way)
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p> <p>State tax ID – P051183856D</p>

Also known as

Ole Sereni
Ole Sereni Hotel
Ole Sereni Hotel Nairobi
Ole Sereni Nairobi
Sereni
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Ole - Sereni Hotel
Ole Sereni
254 Ole Sereni Hotel
254 Ole Sereni Nairobi
254 Ole Sereni Hotel Nairobi

Frequently asked questions

Does 254 Ole Sereni offer free cancellation for a full refund?
Yes, 254 Ole Sereni does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at 254 Ole Sereni?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at 254 Ole Sereni?
Yes, there's an outdoor pool.
Are pets allowed at 254 Ole Sereni?
Sorry, pets aren't allowed.
Is parking offered on site at 254 Ole Sereni?
Yes, there's free self and extended parking. Parking spaces may be limited.
Is an airport shuttle service offered by 254 Ole Sereni?
Yes, an airport shuttle is available. The charge is KES 2250 per person one-way.
What are the check-in and check-out times at 254 Ole Sereni?
You can check in from 2:00 PM - 3:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at 254 Ole Sereni and nearby?
254 Ole Sereni has 2 bars, an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near 254 Ole Sereni?
Yes, there are 3 on-site restaurants, featuring international cuisine.
What's the area around 254 Ole Sereni like?
254 Ole Sereni is a short 15-minute walk from Nairobi National Park and 20 minutes' walk from African Heritage House. Travellers say that this hotel is in a good location.

Reviews

8.2

Very good

8.9/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Poor

p, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel worth $85 or less
Pros: clean, good gym, quiet, safe, friendly staff, good location, good WiFi. Cons: no room service, main restaurant was not that good. Breakfast was too expensive. Wood key cards often broke. Often changing WiFi password was annoying. Coffee was weak and insipid. Bottomline: It's a great place. I would not pay more than $85 to stay here for the basic room.
Scott, 1-night trip
Verified Hotels.com guest review

8/10 Very good

John, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Mariko, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Helena, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend this hotel
I would definitely recommend this hotel. The traditional African decor are awesome, the food, room service, and hospitality are great. The only thing I would recommend is check the AC units in all rooms to make sure they are optimal and provide slippers for guests. We stayed on the older side but am told from others who stayed on the newer side that AC is strong, international electrical outlets are standard, as well as slippers.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Always a pleasure staying here. Breakfast is great- love the sweet potatoes as always. Kuddos to whoever prepares them
Verified Expedia guest review

8/10 Very good

Property is great. Our second time staying here in less than a week. First stay was excellent. Second time we decided to stay here from The Nairobi Serena as it was close to the airport & we were traveling that night. We ordered food (with two little kids) which took over an hour for just pizza & fries as it was late afternoon. Once the pizza was ready, it sat on the kitchen counter until I finally decided to go collect it myself as our server didn’t seem to care. To make matters worse, we got to the hotel at around 3pm and our room wasn’t ready, they finally put us in whatever was available (not the room we booked) and the room (club room number 329) smelled like cigarette smoke (previous guest). They finally changed us to a different room (350) but at this time our kids had missed their naps. Front desk was very helpful but I think the service was absolutely horrible. Maybe the newer side (Emara) has better service but the food isn’t great there either for what they charge. Mark you we stayed at Serena, Radisson Blu Arboretum, Sarova etc during our 3 week visit to Kenya & they all had amazing customer service so this is not coming from nowhere. I would love to stay at Olesereni again but I’m not too sure I would again.
Verified Expedia guest review

2/10 Poor

Verified Expedia guest review

10/10 Exceptional

I love the location and the staff are always kind. On this recent stay, however, after a 30 minute wait, our suitcases had not been delivered to our room. So I went and picked them myself. The air conditioner was not working, but the facilities crew got it up and running. The food is always good and the location can’t be outdone
Richard, 1-night family trip
Verified Expedia guest review