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Nairobi Serena Hotel

Photo gallery for Nairobi Serena Hotel

Outdoor pool
Property entrance
Minibar, in-room safe, individually furnished, desk
Breakfast, lunch and dinner served, international cuisine
2 bars/lounges, swim-up bar, poolside bar

Overview of Nairobi Serena Hotel

VIP Access

Nairobi Serena Hotel

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near Uhuru Park

9.2/10 Superb

212 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Kenyatta Avenue / Processional Way, Nairobi

Guests rated this location 8.7/10 - Excellent

Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • In a national park
  • Nairobi National Park - 21 min drive
  • Thika Road Mall - 26 min drive

Getting around

  • Nairobi (WIL-Wilson) - 15 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 26 min drive
  • Nairobi Station - 23 min drive
  • Syokimau Station - 24 min drive
  • Syokimau SGR Railway Station - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Mwendaz - 10 min walk
  • Mandhari Restaurant - 1 min walk
  • Aksum Bar - 1 min walk
  • Liberty Rooftop - 3 min walk
  • Klabu - 7 min walk
Map

About this property

Nairobi Serena Hotel

Nairobi Serena Hotel is only 3.2 mi (5.1 km) from the airport and offers a shuttle (available 24 hours) for KES 4000 per person one way. You can visit the spa to indulge in massages, facials or aromatherapy, and international cuisine is served at Cafe Magreb Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers like the helpful staff and overall property condition.

Languages

English, French, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 199 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from noon until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and smart lock details; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • 8 meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop
  • Golf caddy on-site

Facilities

  • 3 buildings/towers
  • Built in 1962
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness centre
  • 18 holes of golf
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • English
  • French
  • Italian

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
The Pool Terrace and Bar – This restaurant only serves light fare. Open daily.
The Aksum Bar – Overlooking the garden, this bar only serves light fare. Open daily.
The Mandhari Restaurant – This fine-dining restaurant overlooks the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant – On-site restaurant. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KES 3547 per person
  • Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 6:00 PM and midnight can be arranged for an extra charge of 75 per cent of room rate
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for KES 10200.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Does Nairobi Serena Hotel offer free cancellation for a full refund?
Yes, Nairobi Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Nairobi Serena Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Nairobi Serena Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Nairobi Serena Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Nairobi Serena Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Nairobi Serena Hotel?
Yes, an airport shuttle is available. The charge is KES 4000 per person one way.
What are the check-in and check-out times at Nairobi Serena Hotel?
You can check in from noon - midnight. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing are available.
What is there to do at Nairobi Serena Hotel and nearby?
Nairobi Serena Hotel has 2 bars, a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Nairobi Serena Hotel?
Yes, Cafe Magreb Restaurant offers al fresco dining, international cuisine and garden views.
What's the area around Nairobi Serena Hotel like?
Nairobi Serena Hotel is in the heart of Nairobi, a short 8-minute walk from Uhuru Park and 17 minutes' walk from University of Nairobi. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.5/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Karl, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ayaz, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MIRZA EJAZ, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous Serena Hotel
This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.
CARA, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Virginia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jill, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a short stay in and out of a trip to Maasai Mara but provided a great opportunity to refresh and relax before and after a long flight in and out of Kenya.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Staff are super friendly and very helpful Property is beautiful
Alan, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

James, 1-night trip
Verified Expedia guest review

10/10 Exceptional

David, 3-night trip
Verified Hotels.com guest review