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Select Club at Sandos Caracol All Inclusive - Adults Only Area

4.0 star property
Grand Coral beachfront property with free water park, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Select Club at Sandos Caracol All Inclusive - Adults Only Area

3 outdoor pools, pool umbrellas, pool loungers
Sun deck
Lake
On the beach, white sand, free beach cabanas, sun-loungers
Aerial view

Reviews

7.6 out of 10

Good

Popular amenities

  • Free breakfast
  • Bar
  • Airport transfer
  • Pool
  • Gym
  • Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 8 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 3 hot tubs
  • Free water park
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Free use of bicycles
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Select Club 2 Double Beds or 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Club 2 Double Beds or 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Ceiling fan
Blackout curtains
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Free minibar, in-room safe, desk, laptop workspace

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Sofa bed - double
Ceiling fan
  • 41.0 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Free minibar, in-room safe, desk, laptop workspace

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
HDTV
Sofa bed - double
Ceiling fan
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe

Free minibar, in-room safe, desk, laptop workspace

Room Deluxe

  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Premium

Free minibar, in-room safe, desk, laptop workspace

Suite Premium

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Room Superior

Free minibar, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

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About the area

Map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 12 min walk - 1.0 km
  • Gran Coyote Golf - 8 min drive - 4.4 km
  • El Camaleón Mayakoba Golf Course - 10 min drive - 6.0 km
  • Quinta Avenida - 13 min drive - 9.4 km
  • Mamitas Beach - 15 min drive - 5.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬4 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

At Select Club at Sandos Caracol All Inclusive - Adults Only Area, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Dining choices include 9 restaurants, and the 2 poolside bars are great places to grab a cold drink. Other highlights at this all-inclusive property include 8 bars/lounges, a health club and a fitness centre. Fellow travellers like the overall property condition.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, French, German, Italian, Spanish

At a glance

Hotel size

  • 218 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Hiking/biking trails
  • Kayaking
  • Parasailing
  • Sailing
  • Personal watercraft (motorised)
  • Scuba diving
  • Snorkelling
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 16 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • 3 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • IPod docking station
  • 42-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Spa Sandos has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from 7 November 2024 to 11 November 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
During renovations, the property will make every effort to minimise noise and disturbance.

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool, health club or hot tub
  • Guests under 18 years old are not allowed in the spa

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive
Sandos Caracol Select Club Adults Only All Inclusive
Select Club at Sandos Caracol All Inclusive Adults Only Area
Sandos Caracol Eco Resort Select Club All inclusive Adults Only
Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Frequently asked questions

Is there a pool at Select Club at Sandos Caracol All Inclusive - Adults Only Area?
Yes, there are 3 outdoor pools.
Are pets allowed at Select Club at Sandos Caracol All Inclusive - Adults Only Area?
Sorry, pets aren't allowed.
Is parking offered on site at Select Club at Sandos Caracol All Inclusive - Adults Only Area?
Yes, there's free self parking.
Is an airport shuttle service offered by Select Club at Sandos Caracol All Inclusive - Adults Only Area?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Select Club at Sandos Caracol All Inclusive - Adults Only Area?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
Is there an on-site casino at Select Club at Sandos Caracol All Inclusive - Adults Only Area?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Select Club at Sandos Caracol All Inclusive - Adults Only Area and nearby?
Have fun with on-site activities such as kayaking, parasailing and sailing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 3 hot tubs. Select Club at Sandos Caracol All Inclusive - Adults Only Area also has 2 poolside bars, 8 bars and a sauna, as well as a steam room, an arcade and a garden.
Are there restaurants at or near Select Club at Sandos Caracol All Inclusive - Adults Only Area?
Yes, there are 9 on-site restaurants.
Does Select Club at Sandos Caracol All Inclusive - Adults Only Area have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Select Club at Sandos Caracol All Inclusive - Adults Only Area like?
Select Club at Sandos Caracol All Inclusive - Adults Only Area is a short 12-minute walk from Playa Xcalacoco and 9 minutes' walk from Chun-Zumbul (diving site).

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

Reviews

7.6

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Nature is amazing. Difficult to make a reservation for dining. Sidewalk smelling of sewage. One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.
Fernanda, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

I didn’t like the fact that we kept asking for face towels and the kept bringing hand towels.
Midaja, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Great resort for family or all adults. The nature around the resort is great. You see monkeys lizards and other animals
Marco, 10-night trip
Verified Expedia guest review

2/10 Poor

Worst resort ever
It was a terrible experience even though we was there during there storm. Upon arrival i was told that there will be no liquor intil sunday. Mind you this is thursday qhen i checked in and i was leaving on monday. Asked how am i going to be accommodated for this since this is an all inclusive resort. I was then told i need to take that up with my travel agent. So that night the storm came through and the room flooded. So i went to the front desk and they changed my room to a smaller room and in the kids area where i paid for a penthouse and in the adult area. I was told i would have stay in that room that night and deal with it. So the next day they moved my room to a room with no electricity and was told again to deal with it. I was only there for 4 days and that is what i had to deal with. Now my cousin was there and was in a flooded room with no electricity for the whole 4 days and they told him that there was nothing they could do for him. The food is nasty. I would not recommend this to anyone. Then the animals are everywhere and very disrespectful.
carlitos, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was wonderful
Tracy, 5-night trip
Verified Expedia guest review

8/10 Very good

Lakin, 7-night trip
Verified Expedia guest review

8/10 Very good

Food was absolutely excellent! Best we’ve had at an all-inclusive!!! Very little beach area and not good for swimming, very rocky. The select club option was the way to go!
Paula, 7-night romance trip
Verified Travelocity guest review

6/10 Good

We stayed here in April 2018 and I would have given 5 stars for everything back then. I wish I had taken notice of the more recent reviews though. Food weren't fantastic, it was ok but there is only really the one buffet restaurant and this is only open at select times and this time of year it is busy! The senote in 2018 was easy to enter (no lining up or booking it) and it was mainly used for snorkeling, which was great. This time of year, if you are lucky to be able to get into it, its used mainly as an extra pool, lots of dive bombing of the deck area and such, not much snorkeling going on. My bad for booking for this time of year and not doing the research! If you want to truely enjoy this property and don't like crowds, I'd suggest booking early or later in the year for sure!....the wildlife is plentiful here though which is really nice to see
MICHELE, 10-night trip
Verified Expedia guest review

6/10 Good

Elizabeth, 6-night trip
Verified Expedia guest review

4/10 Fair

The property itself is amazing. However, we booked the adults only section and were consistently treated like children. You can’t get a drink in the adults only section after 5. You can’t get a drink out of the tiny clubhouse without being fully dressed even though it’s pool side, we also were made to leave the pool at 830 even though it closes at 10. I’m not sure why we paid more for the adults only when we really had no extra luxuries besides not having any kids around.
Megan, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Robert, 5-night trip
Verified Orbitz guest review

6/10 Good

The Eco aspect was pretty cool however the aging property shows its age with broken walkways, sunken access and trip hazards. It was a little strange how early the bars closed and how often they ran out of ice. Also the warm beer was definitely an issue. The only ice cold beer was from our rooms bar fridge and our trip to Cozumel. We paid for the Adults Only side that is supposed to include Select Club check-in however we were turned away when we got there because he was closing. They sent us back to the main lobby to get in line for the general check-in. That's not a big deal but very inconvenient for our older family members with limited mobility.
Karl, 8-night family trip
Verified Expedia guest review

6/10 Good

We arrived at 8:30 PM and where not told we could not check in at the Adult Only check in as they where closed but we where staying that area. We where in the Adults Only area of the resort, there is no buffet for evening supper forcing you to the regular buffets with all the kids running around. At night you had to go to the regular bars or all the way to the beach for a drink. You can only book A La Cart resturants on the day you want to go forcing you to stay up past midnight and then using there app that most senior's do not now how to use.
Richard, 8-night trip with friends
Verified Expedia guest review

8/10 Very good

This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!
Eric, 8-night family trip
Verified Expedia guest review

6/10 Good

Check in took over 3 hours! And it was difficult to make reservations at the restaurants. The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.
Elaine, 4-night family trip
Verified Expedia guest review

8/10 Very good

The resort property was amazing with lots of native wildlife and beautiful plants. Very much enjoyed the adults only sections and the food was good. Only complaint was the difficulty getting reservations, particularly difficult at the fogo de Brazil and teppanyaki restaurant, a separate reservation process and huge lines in the heat. Other reservations cannot be made a head of time and had to get on the app at midnight to find availability. Staff was very friendly and a special shout out to Ignacio at the adults only bar on the beach!
Nokoni, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Toni, 5-night trip
Verified Expedia guest review

2/10 Poor

Might want to control wild animal population. Buffet was filled with chaos…rude visitors, rude kids. Would be nice to have another buffet for adult only side. Food was better at the adult pool side but every meal, breakfast and lunch took an hour or more. My wife and I have been to many parts of Mexico and this was the worse resort we have been too. Spend your money elsewhere…
Andrew, 6-night family trip
Verified Expedia guest review

2/10 Poor

There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.
Laura Lee, 10-night romance trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful time at this property. We went in February. We stayed in the adults only section and I'm glad we did because the other reviews say it stinks near the swampy area and it did, probably from the sulfur of the swamp. The signage needs work as we had no idea what to do, or where to go for dinner. Breakfast and lunch, we ended up going to the Brazil place and we were told that it needed no reservations for dinner, but for dinner, it did. We ate at the Mexican buffet for the most part as the International buffet was not good. Those are the only 2 place you can eat dinner without reservations. The app refused to work for us, so we eventually went to the info place next to the fun center (with the Foosball and ping pong tables), and we did get reservation there for all the days remaining. We ate at the Mediterranean place one night, the Brazil Place the section night and the Teppenyaki (Japanese hibachi) place the next night. All these places severed the most excellent food. We did end up going to Tulum for a half day and it was quite busy but we still had a good time. We did book a bed on the beach for $99 dollars US, but it was unclear where we were to get that, so we ended up in the adults only section until lunch when we asked about that and we were in the wrong place. There are 3 beds in the other section that were reserved, so we ended up moving to that section and we got chicken wings and fries, chocolate covered strawberries, champagne and about 8 beers.
john, 6-night romance trip
Verified Expedia guest review

6/10 Good

Van, 4-night trip
Verified Expedia guest review

8/10 Very good

Ok
Randall, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

The resort is beautiful, lots of nature and animals (monkeys, turtles, coatis, iguanas, etc.). Sometimes it felt like I was in a cottage in the middle of the forest. Staff was very nice and helpful. The Los Lírios restaurant is amazing, the others not so much and it’s really hard to book the à la carte restaurants if you are not Royal Elite.
Celline Cardoso Almeida, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Very scenic. However the place was very smelly. Kids everywhere other than adult pool. Adults only in a very small area. Food was quite bad. Staff was great. Drinks were below average.
Dale E, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

I enjoyed the resort. Good food options for celiac. Managers and chefs really took care of that for me. I found the Adults Only areas to be fairly quiet and relaxing which is just what I wanted. Great snack and drink options at Adults Only beach bar. Awesome breakfast and lunch right at the poolside restaurant as well. There were a lot of animals roaming the resort and I really enjoyed that, and pretty much everything else about this place.
Lorraine, 7-night trip
Verified Expedia guest review

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