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Iberostar Selection Cancún - All Inclusive

4.5 star property
Upmarket beachfront resort with golf course, near La Isla Shopping Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Cancún - All Inclusive

9 outdoor pools, pool umbrellas, pool loungers
Free minibar, in-room safe, desk, laptop workspace
Children’s area
Billiards
Yoga

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Non-smoking
    Non-smoking
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On a private beach
  • Golf course
  • 5 restaurants and 5 bars/lounges
  • Full-service spa
  • 9 outdoor pools and 2 hot tubs
  • Free water park
  • Free children's club
  • Free supervised childcare
  • Outdoor tennis court
  • Fitness centre
  • Sauna
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 59 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 58 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 1 Double Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Bathrobes
  • 137 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 89 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 89 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

Highlights

Furnished balcony
Private pool
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500

What's nearby

  • Kukulcan Plaza Shopping Mall - 1 min walk - 0.0 km
  • Marlin Beach - 5 min walk - 0.5 km
  • Cancun Interactive Aquarium - 12 min walk - 1.1 km
  • La Isla Shopping Mall - 12 min walk - 1.1 km
  • Aquaworld - 3 min drive - 2.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪La Veranda - ‬6 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Ilios Restaurant - ‬8 min walk
  • ‪mb Restaurant - ‬9 min walk
  • ‪Taboo Cancun - ‬13 min walk

About this property

Iberostar Selection Cancún - All Inclusive

Placing you within a 15-minute walk of La Isla Shopping Mall, Iberostar Selection Cancún - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. There's plenty of fun with the 9 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and hydrotherapy. Serving Mexican cuisine and offering a beachfront location, El Maguey Restaurant is one of 5 restaurants and 5 bars/lounges. Other highlights at this luxurious resort include a golf course, a free kid's club and a beach bar. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis

Lessons/classes/games

Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

At a glance

Hotel size

  • 426 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 5 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • Golf privileges
  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Shopping
  • Pool table
  • Ecotours nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (108996 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Golf course on-site
  • 9 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • 2 hot tubs
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

El Maguey Restaurant – This beachfront buffet restaurant specialises in Mexican cuisine.
El Laguito – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
La Horma – This fine-dining restaurant only serves dinner. Open daily.
American Bistro – This bistro only serves dinner. Open daily.
Naga Hibachi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.

Also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Frequently asked questions

Does Iberostar Selection Cancún - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Selection Cancún - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Selection Cancún - All Inclusive?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Iberostar Selection Cancún - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Selection Cancún - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Iberostar Selection Cancún - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Iberostar Selection Cancún - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Iberostar Selection Cancún - All Inclusive?
No, this resort doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.
What is there to do at Iberostar Selection Cancún - All Inclusive and nearby?
Have fun with on-site activities such as volleyball, and practise your swing at the golf course. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Iberostar Selection Cancún - All Inclusive also has 9 outdoor pools, 5 bars and a private beach, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Iberostar Selection Cancún - All Inclusive?
Yes, there are 5 on-site restaurants, featuring beachfront dining and Mexican cuisine.
What's the area around Iberostar Selection Cancún - All Inclusive like?
Iberostar Selection Cancún - All Inclusive is located on the waterfront in Zona Hotelera, a short 12-minute walk from La Isla Shopping Mall and 15 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

reunion
We had a large family reunion. Everything was awesome.
Mary, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yesica, 3-night trip
Verified Hotels.com guest review

6/10 Good

Gabriela, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel, We will come back again!
Miguel, 4-night romance trip
Verified Expedia guest review

4/10 Fair

I have been to at least 10 resorts in Cancun prior to this and let me tell you, this was the worst resorts of all. First when you enter the resort, no welcome drinks, not absolutely necessary but in case of this resort the lobby is so hot that would be a good to have. Staff at the lobby was ok, not the most welcoming. After the checkin they want you to reserve one and only one restaurant (Japanese). The rest are first come and you have to come daily at 5 and put your name on the list or wait 2-3 hrs for any restaurant. At the same time you book Japanese restaurant they will try to lure into their sales presentation. Please don’t fall for it, but to each their own. The bus boys were good and helped with luggage and ride to villas. We requested ground floor as they don’t have elevators and with kids to carry them up and down is pain, but that request didn’t go through. They said the next day we might get one but that too with one king bed. So not very ideal with small kids. Next was the ordeal with the key cards. Didn’t work for first 4 out of 6 days we stayed. I had to change keycards at least 3 times and 2 of those was at 10 pm where you have to walk from the villas to the lobby which is not near by any means and pretty dark. The kids pool and club which was our main selling point was not good. Photos dont give reality and don’t fall for it. Room service was good. Food came in decent time. Food though not the greatest but at least came on time. Their coffee shop was good.
Satish, 6-night family trip
Verified Expedia guest review

8/10 Very good

Sezim, 2-night trip
Verified Expedia guest review

6/10 Good

The pros: good amount of F&B choices for being an all inclusive hotel. The cons: old property, room’s amenity is outdated, room isn’t that clean(you can find stains here and there on bedsheet, etc) and overall hotel staffs’ service/professionalism are lacking
Haneka, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I would like to recognize Yoania and Daniel for their professionalism in providing us with their attention and service, which were exceptional, and to all the staff.
Miguel A, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Ana Maria, 6-night trip
Verified Expedia guest review

8/10 Very good

nice!!
john laverne, 3-night family trip
Verified Expedia guest review

6/10 Good

I was expecting the same quality of food as I experienced in Iberostar Punta de Mita, however this was extremely disappointing. I cannot say anything positive about the dinning. Unfortunately we were not able to experience three of the restaurants on the property because they're seating system needs improvement. It was noticeable how understaffed they were in the restaurants. They had plenty of reps in consThe staff on hand appeared overworked.
Nelly, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Activities it’s always something to do
Maria, 6-night family trip
Verified Expedia guest review

8/10 Very good

I like the quietness and not too crowded. I wouldn't say I enjoyed the A/C was broken for two days, both rooms and lobby felt hot and humid. the food quality could be improved
Christine, 5-night family trip
Verified Expedia guest review

8/10 Very good

Enjoyed our stay. Fernando, the concierge was excellent, Luis & Manuel in the buffet provided excellent service, and Isabel did a great job keeping our room clean. Not a lot of night events but good for short getaway for family
William, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Cleanliness and great dining options
Carter, 5-night romance trip
Verified Expedia guest review

6/10 Good

Room outdated sheets stained. Changed room. Lost power and no AC for an entire day. Vent fell out of wall. No notification about the power.
Mary A, 8-night trip
Verified Expedia guest review

6/10 Good

The staff is very nice and friendly The room is not good at all I felt like I am in a motel 8
Nusreta, 6-night family trip
Verified Expedia guest review

4/10 Fair

Maribel, 5-night trip
Verified Expedia guest review

2/10 Poor

Stayed here for 4 night 1st night lobby was hot no air conditioning in the lobby. Upon checking in I was charged $500 for my 4 year old daughter I called the resort few months before I booked the rooms and was told that children under 5 were free that was wrong I mentioned to them I they said it was under 3 gave me the wrong information over the phone. First day there room wasn't ready which we were ok with cause we had arrived at the resort early. Buffet food was cold but ok. Elevator we're taking forever to come down and super hot in there AC same in the roomswaited 45 mins in the room for our luggages never came. The shower door wouldn't close water would get everything on floor Maguey Mexican restaurant only had few items took over hour and half and it was cold and wasn't to great.That night most of our group had more then 5 drinks though out the day and felt nothing the drinks were watered down.Day 2 pool was great. there is a food truck outside amazing chicken bites fries and quesadillas the best I ever had. Drinks outside were little better La Horma Italian restaurant had great food. Japanese (Hibachi) restaurant was ok. American Bistro wasn't the best bland food.Last day there was power outage and we were stuck in the lobby for hours w/o power lack of communication from staff didn't provide water people were sleeping outside on the lounge chairs once the power came back the AC didn't work all night in the room for everyone will not be back $2,300 4 night no thanks
Jasmine, 4-night family trip
Verified Expedia guest review

4/10 Fair

I have stayed at many beautiful resorts in Cancun with amazing service and food. I wanted to try a different resort I should have done my research. The food was average, drinks were not great. We service was a hit and miss. Erving, Manuel, Lilia, Veronica and Salma were great ! Now that’s service ! The only bad experience was with Leslie from the Italian restaurant she was super rude with a couple of families. I was floored at the lack of service she provided. The AC broke it took over 24 hours to fix in 90 degree weather. I understand that’s out of the employees hands. However what they can control is how they respond to the situation and help accommodate the guest. Iberostar lost my business.
Ariana, 5-night family trip
Verified Expedia guest review

8/10 Very good

During the initial check-in process, there were challenges regarding the requested adjoining rooms at the pool/beach villas. Despite prior confirmation with the hotel and Expedia to ensure adjoining or at least side-by-side rooms, the accommodation for such arrangements was unavailable at the time of check-in, resulting in separate rooms. After a lengthy check-in process of approximately 2 hours, which negated the purpose of an early arrival, I approached the front desk later in the evening, around 8-9pm. Subsequently, a courteous and helpful staff member facilitated the allocation of adjacent villa rooms, and an additional accommodation. Overall, the front desk staff demonstrated amiability and professionalism, despite the initial reservation challenges.
Ana, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Fabiola, 5-night trip
Verified Expedia guest review

2/10 Poor

MARIA, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Antonio, 3-night trip
Verified Expedia guest review