8/10 Very good
12 October 2024
The location was perfect being on the river waterfront with amazing views from the family waterfront unit. Beds comfortable but not set up as booked with a queen (2 singles instead) and the stairs to the master king bedroom were spiral and difficult to navigate with a suitcase. Staircase definitely unsafe for young children or people with poor vision or any limitation with their mobility. Pool was sparkling clean and very pleasant when not full of guests.
Unfortunately the service was less than expected for 4.5 star accommodation. Pre-arrival information was sent to the wrong phone number, but this was resolved upon arrival.
Stickiness on the carpet in places and rubbish left in obscure places from previous guests. Office hours very limited on the weekend and sadly no hire of beach items or kayaks etc was possible on the weekend.
Peter
Peter, 7-night family trip
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