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Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Gran Coyote Golf

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

Terrace/patio
Interior entrance
Outdoor wedding area
View from room
7 bars/lounges, 2 swim-up bars, poolside bar, beach bar
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Pet-friendly
  • Spa
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 10 restaurants and 7 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 7 outdoor pools
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness centre
  • Steam room
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Private bathroom
  • Separate sitting area
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is S$1,461
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite King Tropical View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite King Tropical View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King Tropical View

View from room

Preferred Club Junior Suite Swim Out King Tropical View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
Premium bedding
  • 76 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Stellar Presidential Penthouse

Premium bedding, minibar, in-room safe, blackout curtains

The Stellar Presidential Penthouse

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Smart TV
Premium bedding
Blackout curtains
  • 440 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 2 Double Beds

View from room

Junior Suite, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Paramount Suites Ocean View King

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Paramount Suites Ocean View King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 179 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Superior Junior Suite King Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite King Ocean View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite King Ocean Front

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Junior Suite King Ocean Front

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Tropical View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite Double Tropical View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Double Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite Double Ocean View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite King Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Junior Suite King Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Double Ocean View

Premium bedding, minibar, in-room safe, blackout curtains

Preferred Club Junior Suite Double Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite King Ocean Front

Living area

Preferred Club Master Suite King Ocean Front

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
  • 145 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Run of the House)

Premium bedding, minibar, in-room safe, blackout curtains

Room (Run of the House)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Plasma TV
Blackout curtains
Ceiling fan
Premium bedding
Hairdryer
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite Double Ocean View

View from room

Preferred Club Superior Junior Suite Double Ocean View

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Club Lounge
Smart TV
Pillow menu
Blackout curtains
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Similar properties

4 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers

Impression Moxché by Secrets – Adults Only – All Inclusive

Pool
Free breakfast
Spa
Pet-friendly
9.6 out of 10, Exceptional, (129)
The price is S$2,400
includes taxes & fees
8 Dec - 9 Dec
Impression Moxché by Secrets – Adults Only – All Inclusive
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About the area

Map
Carr Tulum playa del carmen km 294, Corasol, Playa del Carmen, QROO, 77710

What's nearby

  • Gran Coyote Golf - 8 min drive - 4.5 km
  • El Camaleón Mayakoba Golf Course - 10 min drive - 6.1 km
  • Mamitas Beach - 13 min drive - 9.4 km
  • Quinta Avenida - 13 min drive - 9.5 km
  • Playa del Carmen Maritime Terminal - 15 min drive - 11.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20.1 km

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬10 min walk
  • ‪Marley Coffee - ‬20 min walk
  • ‪Arezzo - ‬15 min walk
  • ‪Breeze Pool Bar - ‬19 min walk

About this property

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive

At Secrets Moxché Playa del Carmen - Adults Only - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas and yoga, plus you'll be within a 15-minute drive of Playa del Carmen Main Beach. 7 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. Market Cafe, one of 10 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights at this luxurious property include 2 swim-up bars, a nightclub and a beach bar. Fellow travellers love the pool and helpful staff.

All-inclusive

All-inclusive room rates at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, French, Spanish

At a glance

Hotel size

  • 485 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 total, up to 5 kg per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-lead area available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • On-site garage

Other information

  • Designated smoking area (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • 10 restaurants
  • 7 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Evening entertainment
  • Winery release events
  • Pool table
  • Golf lessons nearby
  • Windsurfing nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (11950 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Free bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Bike storage
  • Golf cart on-site
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2021
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Adjacent to a golf course
  • Golf driving range on-site
  • 7 outdoor pools
  • Shopping centre on-site
  • Bike parking
  • Full-service spa
  • Nightclub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Steam room
  • Wine-tasting room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Traditional architecture

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Room amenities

Be entertained

  • Tablet computer

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Dining

Market Cafe – Overlooking the pool and garden, this buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Allora – This poolside theme restaurant specialises in Italian cuisine and serves dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Bisou – Overlooking the pool and garden, this theme restaurant specialises in French cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Suki – This poolside theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Seasoul – This beachfront theme restaurant specialises in seafood and serves brunch, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 65 per night
  • Pets are allowed for an extra charge of USD 65 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Secrets Moxché Playa del Carmen
Secrets Moxché Playa del Carmen Adults Only
Secrets Moxché Playa del Carmen Adults Only All Inclusive

Frequently asked questions

Does Secrets Moxché Playa del Carmen - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Secrets Moxché Playa del Carmen - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?
Yes, there are 7 outdoor pools. Guests have pool access from 8:00 AM to 7:00 PM.
Are pets allowed at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 5 kg per pet. There's a charge of USD 65 per pet, per night, and there's also a deposit of USD 65 per night. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?
Yes, there's free self and valet parking. Electric car charging is available.
What are the check-in and check-out times at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (13-min drive) is nearby.
What is there to do at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive and nearby?
Have fun with on-site activities such as volleyball, beach yoga and cycling and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. Secrets Moxché Playa del Carmen - Adults Only - All Inclusive also has 2 swim-up bars, a nightclub and a steam room, as well as beach cabanas and a garden.
Are there restaurants at or near Secrets Moxché Playa del Carmen - Adults Only - All Inclusive?
Yes, there are 10 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
What's the area around Secrets Moxché Playa del Carmen - Adults Only - All Inclusive like?
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive is in Grand Coral, a short 10-minute walk from Chun-Zumbul (diving site).

Secrets Moxché Playa del Carmen - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Good

John, 7-night trip
Verified Hotels.com guest review

4/10 Fair

Muriel Hokun, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Can not say enough good things about this resort!!!!! The preferred club is definitely worth it for the Observatory and rooftop pool alone, plus Hugo at the Observatory was the kindest and most attentive ever! The luxury at this resort was unmatched and I will definitely be coming back!
alessandra, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Incredible property with all the amenities. Top of the line experience, great food options, super clean property. So many different pools and cenotes. Incredibly beautiful views.
Alain D, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Great resort , great staff , great food , i wouldn't upgrade to preferred status staff n food are not to par in the roof top access area ,as the working staff in the restaurants , pool area , and housekeeping .
mike, 6-night trip with friends
Verified Expedia guest review

6/10 Good

Curtis, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was great staff, location, food, drinks, the suite was perfect. First adults only resort that we go to that it’s literally just adults no kids.
Amalia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The customer service at this property is excellent.
Jun, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

The attention and the staff were amazing ! This place is magical . Only down side is Pool water was extremely hot at all times in all pools . And no ac in certain places
Ninibeth, 1-night family trip
Verified Expedia guest review

4/10 Fair

From being there once before, it was a lot better a few years ago than today in overall service. Most likely will not go back.
Cody Christopher, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

We loved everything about the property especially how the staff was so attentive to all our needs. It was a great birthday gift!
Tobey Michelle, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Yolanda, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Will definitely return to this property. Food was amazing, staff was great. Best hotel we have stayed at so far.
LEDIAN, 3-night romance trip
Verified Expedia guest review

2/10 Poor

I booked a Ocean view, but my view was of a dirty roof top. They said that they asked expedia to update the details in the past, and that they will ask again. I said ok but how does that do for me right now. Then then offered a room change for a “small fee” of $290 a day an upgrade. I declined. The next day i noticed mold in the shower, brown stains on my sheets, and a half drank bottle of water. I informed the front desk and they verified everyhing i said was true. They then showed me two different rooms where the view was bulldozers doing excavating and it was very loud. Finally they offered another room with a actual ocean view. However in this toom the shower door was broken, but i took it anyway, because they had already wasted too much time and i just wanted to enjoy myself. Other issues where they kept coming into my room and ignoring the privacy door placard. I also never recieved my $200 resort credit, and honestly i didnt remeber about it till i was checking out. They gave some coupons as i was checking out ( which obviously i could not use. I felt as i was treated as a opportunistic person, which i am not. There is a difference between opportunistic and high expectations. During the stay and all the issues i asked the front desk to have the gm contact me, but that never happened either. Also if you are looking for a nice beach, you wont find it here. It dirty and full of rocks. The property itself is actually nice, but they dropped the ball overal
Vasken, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great property. We stayed in 3618... great view of entire resort
Michael, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very beautiful and relaxing. Food was exceptional!!!
Jessica, 4-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful resort, breathtaking views. We loved the aminities, pools/bars, spa, club lounge, theatre, etc..Our room was amazing with beachfront view. We paid the extra to have access to the club lounge, which is a private area on the rooftop where you can eat/drink and enjoy a private pool. There is a lot of restaurant choices which is great and it is also first come first serve, so no need to book ahead of time. However of the 2 restaurants we tried, the food was Ok..I was definitely expecting more quality/tasty food. So this was a bummer for me. Loved the fact that its adult only, there were people from all ages, mostly couples and from everywhere! Staff was friendly and offered great service. Overall very good experience. We will definitely return to a Secrets!
Julie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Carlos at the preferred bar was amazing. Beach was clean ocean wasn’t that great but overall 9/10 for Facilities & restaurants. We will definitely be coming back again.
Sedale, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Did a solo stay for my birthday. Amazing resort. The only issue I had was the staff would constantly ask out loud was I alone. This being my first solo trip safety was a big issue and the staff constanly made public I was solo. Of prefer to ask more discreet. I didnt want everyone to know I was alone. Overrall I had an amazing stay.
Rashia, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Ryan Kevin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The food was amazing and the amount of pools available is wonderful, the resort does not feel crowded
Jose Luis, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

I still give this resort a five star review despite the following: Upon checking in to the room, it clearly smelled of smoke. The curtains smelled, the room smelled. Cover up efforts had been made, but it still smelled. A call to the front desk resulted in a quick move to a different room. The room smelled like incense. But we were done moving. Unfortunately, our ocean view room did not face the pool and ocean; rather, it faced a junkie lot, with the ocean in the distance. One other stupid thing was that upon check in, they send you over to a nice little guy who begins by explaining the resort to you and offering some useless $20 and $40 coupons to spa treatments running $300-500. The coupons can't be combined, so they really are worthless. This guy pressures you to meet the next morning for a timeshare presentation where you'll be given a gift of a couple's massage just for attending a 90 min tour. No thanks. Waste of 20 minutes. That was the only negative. Grounds were gorgeous. Pools were fantastic. Cenotes were a nice touch. Every restaurant was generally easy to get in to and without reservation (except Japanese) and the food everywhere was the best at any all inclusive I've ever had. (I've been to 20 plus over the years). The steak place was disappointing. The only steak on the free menu was a sirloin. For $100 you could get a ribeye or t bone. Elias, our pool guy was amazing. Pool Bar tenders were fun and engaging. Would return
Eldon, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very beautiful property with lost of pools and the service was great
Dyandria, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tanya V, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We loved the property. All restaurants and facilities were grouped together and within a reasonable distance. The property was very nice and and still had the appearance of being relatively new. The infinity pool was amazing. I would highly recommend this hotel.
Tamu B, 4-night romance trip
Verified Expedia guest review