Hotel New Otani Osaka

5.0 star property
Luxury hotel with 10 restaurants, near Osaka-jō Hall

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel New Otani Osaka

Front of property – evening/night
Point of interest
Exterior
Aerial view
Concierge desk
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Air conditioning
  • Spa
  • Airport transfer
  • Gym
Main amenities
  • Daily housekeeping
  • 10 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 2 outdoor tennis courts
  • Fitness centre
  • Self parking
  • Room service
  • 2 coffee shops/cafes
  • 17 meeting rooms
  • Meeting rooms
For families
  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The price is S$196
includes taxes & fees
27 Jan - 28 January 2025

Room options

Available filters for rooms
Showing 57 of 57 rooms

Deluxe Single Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Family Suite for 4 People Non-Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

Japanese Suite, Non Smoking, City View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Shower/bath combination
  • 60 sq m
  • City view
  • Sleeps 6
  • 4 Single Futons

Deluxe Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Hairdryer
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

Deluxe Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Hairdryer
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

Family Room, Non Smoking (Family Studio Town view for 6 persons)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 10
  • 6 Large Single Beds

Luxury Junior Suite, High Floor, Non-smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

Superior Twin Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Superior Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

Special Sale! Suite Room, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

Superior Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Superior Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

Economy Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Economy Double Room, Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Suite for 3persons Selected at Check-in Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed

Luxury Connecting Suite, 4 Adults, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
2 bedrooms
Blackout curtains
Bathrobes
  • 110 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

Superior Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

Run of The House, Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

Superior Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Single Room, Smoking, Town View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Hairdryer
  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

Single Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
Hairdryer
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Family Room, Non Smoking (Family Studio Town view for 7 persons)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 11
  • 7 Large Single Beds

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Renovated in 2017
Blackout curtains
Private bathroom
Shower/bath combination
  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds

Family Suite for 5 People Non-Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed

Run of The House, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

Economy Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

Junior Suite, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Economy Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Shower/bath combination
  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Single Beds

Non-Smoking Family Suite For 5 People  Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Single Bed

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Single Beds

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Single Bed

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Single Beds

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Single Beds

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Single Beds

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Single Beds

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Single Beds

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Single Beds

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Single Beds

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Single Futons

Non-Smoking Family Suite For 4 People  Castle View

  • Sleeps 4
  • 4 Double Beds

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Double Beds

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578

What's nearby

  • Osaka Castle Park - 2 min walk - 0.3 km
  • Osaka-jō Hall - 9 min walk - 0.8 km
  • Osaka Castle - 15 min walk - 1.3 km
  • Dotonbori Glico Sign - 6 min drive - 5.6 km
  • Umeda Sky Building - 7 min drive - 7.6 km

Getting around

  • Osaka (ITM-Itami) - 28 min drive
  • Kobe (UKB) - 30 min drive
  • Osaka (KIX-Kansai Intl.) - 57 min drive
  • Morinomiya Station - 13 min walk
  • Shigino Station - 17 min walk
  • Kyobashi Station - 17 min walk
  • Osakajo-koen Station - 3 min walk
  • Ōsakajōkōen Station - 4 min walk
  • Osaka Business Park Station - 6 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪いずみホール - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk
  • ‪PRONTO - ‬5 min walk
  • ‪サイゼリヤ - ‬5 min walk
  • ‪麺匠慶次 - ‬5 min walk

About this property

Hotel New Otani Osaka

Hotel New Otani Osaka offers a great location, putting you within a 15-minute walk of Osaka Castle and Osaka-jō Hall. Guests can be pampered with spa services at the spa, and ALL DAY DINING SATSUKI, one of 10 restaurants, serves local and international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a fitness centre. Fellow travellers like the location for the sightseeing and because it's only a short walk to public transportation: Osakajo-koen Station is 3 minutes and Ōsakajōkōen Station is 4 minutes.

Languages

English, Japanese

At a glance

Hotel size

  • 525 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • For more details, please contact the property using the information on the booking confirmation
  • Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (aged 3 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free wired internet access in rooms

Parking

  • Covered on-site self-parking (JPY 1200 per night)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking
  • On-site garage

Transfers

  • Airport shuttle from 8:00 AM to 3:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Shopping
  • Bike rentals nearby
  • Boat tours nearby

Working away

  • 17 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1986
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool
  • Art gallery on-site
  • Shopping centre on-site
  • Bike parking
  • Full-service spa
  • 2 outdoor tennis courts
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 110
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • 43-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free newspapers
  • Free wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

ALL DAY DINING SATSUKI – This restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
TEPPANYAKI KEYAKI – Overlooking the garden, this steakhouse specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
FRENCH CUISINE SAKURA – Overlooking the garden, this fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately JPY 4830 per person
  • Airport shuttle service is offered for an extra charge of JPY 1800 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • Airport shuttle for children between the ages of 6 and 12 costs JPY 900 (one-way)

Parking

  • Covered self-parking costs JPY 1200 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs JPY 3850 per person. Facilities include fitness facilities, a sauna and a hot tub.
  • Pool access is available for an extra charge of JPY 3850 per night
  • Pool access available from noon to 8:00 PM
  • Guests under 18 years old are not allowed in the fitness facility
  • Guests under 18 years old are not allowed in the spa

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards and cash.
Cashless transactions are available.
Guests with tattoos are not able to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

Also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

Does Hotel New Otani Osaka offer free cancellation for a full refund?
Yes, Hotel New Otani Osaka does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel New Otani Osaka?
Yes, there's an indoor pool. Guests have pool access from noon to 8:00 PM.
Are pets allowed at Hotel New Otani Osaka?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel New Otani Osaka?
Yes. Self-parking costs JPY 1200 per night.
Is an airport shuttle service offered by Hotel New Otani Osaka?
Yes, an airport shuttle is available from 8:00 AM to 3:00 PM at scheduled times. The charge is JPY 1800 per person one-way.
What are the check-in and check-out times at Hotel New Otani Osaka?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge.
What is there to do at Hotel New Otani Osaka and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel New Otani Osaka also has 2 bars and a fitness centre, as well as spa services.
Are there restaurants at or near Hotel New Otani Osaka?
Yes, there are 10 on-site restaurants, featuring local and international cuisine and garden views.
What's the area around Hotel New Otani Osaka like?
Hotel New Otani Osaka is located by the river in Chuo, a short 3-minute walk from Osakajo-koen Station and 15 minutes' walk from Osaka Castle. The local area is considered walkable, as well as being good for shopping.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Hyunjeong, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Place, amazing food and real room service
Great place! I enjoyed the food so much. the hotel is next to Osaka-jo (Castle) and has wonderful staff and is beautifully maintained property. I am really glad we could stay at this location, i would recommend it highly
Curtis, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend
This hotel was the best one on the trip. Separate, large rooms and large bathroom. Great location, right across the bridge from Osaka-Jo park and its train station. The coolest view of Osaka Castle! Looks great at night too. Lots of lovely amenities and services included, would recommend getting your welcome drinks and breakfast drinks. As well as heading up to the bar for your free drink and wonderful view of the city. The staff were always friendly and helpful. The only downside was the lack of coin laundry within the building or nearby, however everything else was easily within reach.
Latrisse, 5-night trip with friends
Verified Hotels.com guest review

4/10 Fair

International in Osaka
I have two nights trip in Osaka for my business and I have stayed in this hotel because close by to all of the meetings. I was surprised I cannot enter the coffee in the lobby because I’m not Japanese it’s only for Japanese and when I ask for coffee they says to me go around the corner to 7-11 convenience I felt not comfortable and I feel some people there racist.
Samer, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

좋은 호텔입니다^^
처음인 일본 여행의 첫 일본 호텔 뉴오타니 오사카 방이 그리 크지는 않았지만 깔끔하고 5성급 호텔로써 서비스 용품들은 부족하지 않았습니다. 조금 아쉬운 점이 있었다면 4박 하는 동안 청소를 한 번쯤은 해줄만도 한데 수건이나 물 비누 등 서비스 용품만 갈아주고 청소는 전혀 해 주지를 않더라고요. ^^;; 그 이외에는 모든 것이 다 만족합니다.
DAEWOO, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

William, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was a hotel with a really great view of Osaka Castle. The rooms were clean and well-maintained, and the staff were really friendly. I think this trip to Osaka will be a great memory.
Gyumin, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Chak Kai, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful!
Excellent hotel with amazingly helpful staff. Very spacious rooms with all the amenities you need. The staff from checkin, bell and housekeeping was excellent in their customer service. The staff in the frontline all spoke perfect English. Everyone was so helpful and truly took pride in their hotel and job. The hotel itself is beautiful and the service is exceptional. Great location to transportation and restaurants.
Susan, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

MIYUKI, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel with a great view of Osaka Castle. Staff was fantastic, very friendly and helpful.
Charles, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel and accommodating staff
Stunning hotel with a decent amount of room and nice amenities. Black out curtains and the pyjamas were a great touch! Bathroom was a bit dated but I didn’t mind, it was a lovely stay.
Alex, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

I will always come to New Otani when i'm in Osaka
Very courteous staff, clean rooms and great facilities in the hotel. Walking distance to lots of restaurants, coffeshops, subway stations and more. Highly recommended hotel. Every time I come to Osaka, I will come here.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Yamabayashi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

wee yin, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing location, service and food
Spacious room , clean with excellent WiFi reception throughout hotel vicinity. Close to transportation , Osaka castle within walking distance. Very fair pricing , breakfast included with slight additional charge.
View from room
Eric, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Jeremy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Booked one night - stayed for eight.
Only attended the hotel because first hotel we booked into was under flight path. Booked here for one night and re-booked three times to stay for a combined period of 8 nights. Great hotel, great staff and great Location for nearby Osaka park and multiple train and subway lines
Jeremy, 4-night trip
Verified Hotels.com guest review

6/10 Good

Not recommended if wishing to travel around Osaka.
This is hotel is a very large American style 5* hotel which is extremely dated. The hotel is near the concert hall and Osaka Castle but is a long way from the centre of Osaka. We were given a smoking room when we asked to change we were charged to change rooms. We spent very little time in hotel due to its location when we left early morning we stayed out all day which isn’t ideal a centrally located hotel would be much better. The staff were polite but didn’t care much for tourists.
Peter, 3-night trip
Verified Hotels.com guest review

6/10 Good

Not par with 5 star standards
I guess property tried to potray heritage and legacy of Otani as a brand, however the quality of mattress, food and prices are not matching to the 5 star standards. Least expectstions from the guests is to be served with drinking water as per their requirement at the room. One 500ml water per person per day and any requests for water is demanded for additional cost of 350 Yen for 500ml water bottle.
Prabhakar, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Yuki, 1-night trip
Verified Hotels.com guest review

6/10 Good

ママです。
Lu, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Subaru, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 4-night trip
Verified Hotels.com guest review