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Hotel Makepe Palace

Photo gallery for Hotel Makepe Palace

Suite, 1 Bedroom | Desk, free WiFi
Outdoor pool
Outdoor pool
Desk, free WiFi
Desk, free WiFi

Overview of Hotel Makepe Palace

Hotel Makepe Palace

3.0 star property
3-star hotel in Douala with outdoor pool and restaurant

3 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Makepe Rhône Poulenc, Douala, Région du Littoral

Room options

About this area

Getting around

  • Douala (DLA-Douala Intl.) - 34 min drive
  • Free airport shuttle

Restaurants

  • Boulangerie Pâtisserie de Malangue - 3 min drive
  • Pizza Hut - 3 min drive
  • Dorsi Prestige - 7 min drive
  • Le Cheval Blanc - 7 min drive
  • Bonga Juice Bar - 7 min drive
Map

About this property

Hotel Makepe Palace

Hotel Makepe Palace offers a free airport shuttle (available 24 hours). After visiting the fitness centre for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an outdoor pool, a snack bar/deli and a terrace.

Languages

English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 46 rooms

Arriving/Leaving

  • Check-in time from noon until 8 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Free airport shuttle (available 24 hours)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge (on request)

More

  • Daily housekeeping

Special features

Dining

On-site venue No. 2 – This restaurant serves breakfast, lunch and dinner. Open daily.

Fees & policies

Refundable deposits

  • Cash deposit: XAF 40000.0 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: XAF 3000.00 per person, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher on site.</p> <p>This property accepts credit cards.</p>

Also known as

Hotel Makepe Palace Douala
Makepe Palace Douala
Makepe Palace
Hotel Makepe Palace Hotel
Hotel Makepe Palace Douala
Hotel Makepe Palace Hotel Douala

Frequently asked questions

Does Hotel Makepe Palace offer free cancellation for a full refund?
Yes, Hotel Makepe Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Makepe Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Makepe Palace?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Makepe Palace?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Makepe Palace?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Makepe Palace?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Hotel Makepe Palace?
You can check in from noon - 8 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Makepe Palace and nearby?
Hotel Makepe Palace has an outdoor pool and a fitness centre.
Are there restaurants at or near Hotel Makepe Palace?
Yes, there's an on-site restaurant. Nearby restaurants include Bonga Juice Bar (3.4 mi), Dorsi Prestige (3.4 mi) and Boulangerie Belavie Ndokoti (3.5 mi).
Does Hotel Makepe Palace have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.

Reviews

2.0

3.3/10

Cleanliness

3.3/10

Staff & service

2.7/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Poor

The main problem with this hotel is the staff !! Totally not interested in working , no manners and spend most of their time on reception flicking through their Facebook pages , only one lady that work managed to break into a smile and say hello/goodbye. WiFi NEVER WORKS !! The pool is filthy. The bathroom very very tired. Two adults 8days and one hanger in the wardrobe !!! breakfast time was the worst !! For the fact it consist of just plain egg omelette and bread .. out of 8 days we got lucky and had fruit on 3 of those days . Coffee came way after we had eaten even though we had ask several times (this happens every morning ) and then to top it off we had to pay for water with our breakfast !the girls that worked breakfast we’re misrable like they don’t even wanna be working like everything was effort . we ate in the restaurant only one night the waiter was a nice guy and had to apologise several times for the delay in our food . We ordered at 7:15 and our food come at 9pm I wouldn’t of minded to much if it was busy but we were the only two people in there. I honestly would say AVOID this hotel no matter how cheap it is !!!!
8-night romance trip
Verified Ebookers guest review

2/10 Poor

It is classified as a 4 star hotel when at best it should be 2 star. The towels were old. Water was very dirty. No lotion or shampoos in the bathroom. Overall, poor value for money
1-night business trip
Verified Expedia guest review

2/10 Poor

Poor customer service, staff is very lazy and rude, staff does speak or understand english, poor internet, had bugs and worms in the hot water pot for tea, ants and roachs on the breakfast buffet and in rooms. The room was dirty I had to make them mop floor and give me clean linen. Poor Housekeeping they stole my wine bottle out of my room, when I told reception desk I was going to call the police the wine bottle was returned. Poor air condition in the rooms. Bathroom showerhead was broken water spraying all over the place. The man that pucked me up from airport was very rude. The swimming pool was dirty with bugs. I do not recommend this hotel. The only good customer service was the parking staff that open the gate for you to park your car, he was nice and professional.
4-night trip
Verified Expedia guest review