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Room options

View all photos for Superior Twin Room

Premium bedding, in-room safe, desk, blackout curtains

Superior Twin Room

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Robinson Two Bedroom Suite

Premium bedding, in-room safe, desk, blackout curtains

Robinson Two Bedroom Suite

  • 88 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Paradise Suite PoolSide

Premium bedding, in-room safe, desk, blackout curtains

Paradise Suite PoolSide

  • 56 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Fun Twin Room

Premium bedding, in-room safe, desk, blackout curtains

Family Fun Twin Room

  • 32 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King Room

Premium bedding, in-room safe, desk, blackout curtains

Superior King Room

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, in-room safe, desk, blackout curtains

Paradise Suite

  • 56 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Fun Junior Suite King

Premium bedding, in-room safe, desk, blackout curtains

Family Fun Junior Suite King

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Fun King Room

Premium bedding, in-room safe, desk, blackout curtains

Family Fun King Room

  • 32 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

At a glance

Hotel size

  • 255 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Secured on-site self-parking (THB 99 per night)
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys

What to do

  • Archery
  • Shopping
  • Pool table
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • 4 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Alarm clock
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry

Reviews

8.2

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

Some rooms are horrible and some are okay
The first room I got, the AC didn’t work, the phone didn’t work, the drawers on a cabinet were off track, and an electric plug to a lamp was loose and the lamp flickered off and on. I complained and they tried to send someone out to fix the AC. I finally got the manager to switch my room and they upgraded my room. The upgraded room was okay and the AC worked well. I tried the restaurant three times during my stay. The food was overpriced and not very good. The drinks at the pool bar were very good and the pool was nice. The hotel has some beautiful landscaping and the staff were friendly and helpful. There were a few power outages at the hotel during my stay, other hotels did not seem to be affected. One power and water shut off was planned and notice was given ahead of time. We were without water and electricity for about 6 hours.
David Charles Allain, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Charles, 2-night trip
Verified Hotels.com guest review

8/10 Very good

It s a great resort for family at a good budget. They organized amazing activities for kids. The overall hotel rooms could be considered as old.
Alice, 4-night family trip
Verified Expedia guest review

4/10 Fair

David, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Kid-friendly, short walk to Surin Beach, and nice pool.
Eric, 4-night family trip
Verified Expedia guest review

6/10 Good

This resort is not currently operating as a resort. The description of what the hotel offers is not accurate. There is no security, no daily housekeeping, only 1 restaurant with limited operating hours, the main pool is dirty and full of leaves, and the only one useable is the slide pool. There are no activities operating as advertised for children as there is not enough staff. I wish I had been informed of this before travelling and offered an alternative, we requested to change our hotel but got no further assistance past my first enquiry with expedia. we wanted and looked forward to a resort holiday and booked this hotel for that reason. But what we got was a room and breakfast, luckily the slides were operating and teen hideout was open or there really would have been nothing for our kids to do. The hotel/Expedia should have advised us of the limited facilities currently at this hotel and offered us changes or refunds before we travelled. We booked this hotel when this was Novotel, we booked it as we trust this hotel chain and know what to expect, destination resorts do not meet these expectations in any way.
Pamela, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Ideal for families, great activities. I was traveling alone so it was really not for a single person.
Estelle, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Well, an excellent hotel, caters for the children very well, Massive hotel, massive reception and staff were all excellent. Can’t say a bad word about the place and we had no kids 👍 locally there are bars and restaurants in easy walking distance, also on the beach which is only a few minutes walk
Keith, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect family resort.
Overall the perfect place for our kids, the staff are all very helpful and attentive, the reception team were great, easy check in and check out, with a nice gesture of a room upgrade. Edward in particular was fantastic, he is a filipino that worked in the adventure area, there was also an elderly gentleman that worked in the kitchen in the mornings that always greeted us with a smile and made a lovely omelette. Overall a lovely stay, thank you. The team working at this resort were all amazing, we dint have a single negative comment and we stayed with you for 10 days.
Luke, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place for family with kids. Great stuff, Vasily was very helpful. Great kids club, awesome food. Definitely recommend this place.
14-night family trip
Verified Expedia guest review