We have been here before. It got worse. The breakfast is included in the price, but it is only croissants and hot drinks, no fruit, etc.
We had an issue with the TV, and the ironing board was broken. After we highlighted the problems were fixed.
Lastly, we got a room in the lower basement with fake windows, so we had open lights all the time. I remember booking the room early, as my partner knew that he was going to Congress.
Next year we are trying something else