See all properties

Mercure Almaty City Center

4.0 star property
Almaty hotel with 2 restaurants and spa

Choose dates to view prices

Photo gallery for Mercure Almaty City Center

Turkish bath/hammam, massages
Turkish bath/hammam, massages
Lobby lounge
Premium bedding, free minibar items, in-room safe, desk
Interior entrance
In the heart of Almaly District, Mercure Almaty City Center offers a serene escape. Unwind with a massage at the onsite spa, explore international cuisine at one of two restaurants, or get moving in the gym. Connect to free WiFi and enjoy other perks like laundry facilities and self parking.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Connecting rooms available
  • Electric vehicle charging point
  • Bar
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour room service
  • Babysitting
  • Business centre
  • Meeting rooms

For families (6)

  • Free cots/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
The current price is S$274
includes taxes & fees
22 Mar - 23 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

Superior Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 2 Single Beds

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

Similar properties

Indoor pool

Novotel Almaty City Center

  • Pool
  • Spa
  • Airport transfer
  • Pet-friendly
9.0 out of 10, Wonderful, 120 reviews
The price is S$183
includes taxes & fees
27 Mar - 28 Mar
Novotel Almaty City Center
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
53 Abylai Khan Avenue, Almaty, 50004

What's nearby

  • MEGA Park - 15 min walk - 1.3 km
  • Zenkov Cathedral - 15 min walk - 1.3 km
  • Almaty Cathedral - 3 min drive - 1.9 km
  • Panfilov Park - 3 min drive - 2.0 km
  • Almaty Opera House - 4 min drive - 2.9 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 30 min drive
  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Degirmen - ‬4 min walk
  • ‪Sandyq - ‬3 min walk
  • ‪City - ‬4 min walk

About this property

Mercure Almaty City Center

Enjoy your visit to Almaty with a stay at Mercure Almaty City Center. Guests can be pampered with massages at the spa, and Gourdet, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. A bar/lounge, a fitness centre and a hot tub are other highlights at this eco-friendly hotel.

Languages

English, French, Italian, Russian

At a glance

DONE

Hotel size

    • 117 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Babysitting (surcharge)

What to do

  • Hiking/biking trails nearby
  • Horse riding nearby
  • Skiing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Bike hire

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Fitness centre
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Accessible airport shuttle

Room amenities

Be entertained

  • 42-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Bath only
  • Bidet
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with Turkish bath/hammam.

Dining

Gourdet – This restaurant specialises in international cuisine and serves lunch and dinner.
Barkhan – On-site lobby lounge. Open 24 hours. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KZT 7600 per person
  • Airport shuttle service is offered for an extra charge of KZT 10000 per vehicle (one-way)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Does Mercure Almaty City Center offer free cancellation for a full refund?

Yes, Mercure Almaty City Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Mercure Almaty City Center?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Mercure Almaty City Center?

Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.

Is an airport shuttle service offered by Mercure Almaty City Center?

Yes, an airport shuttle is available. The charge is KZT 10000 per vehicle one-way.

What are the check-in and check-out times at Mercure Almaty City Center?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

Is there an on-site casino at Mercure Almaty City Center?

No, this hotel doesn't have a casino, but Casino Zodiak (7-min drive) is nearby.

What is there to do at Mercure Almaty City Center and nearby?

During the winter, enjoy nearby recreation such as skiing and return when the snow melts for hiking and horse riding. Indulge in a treatment at the spa and soothe your senses in the hot tub. Mercure Almaty City Center also has a sauna and a steam room.

Are there restaurants at or near Mercure Almaty City Center?

Yes, there are 2 on-site restaurants, featuring international cuisine.

What's the area around Mercure Almaty City Center like?

Mercure Almaty City Center is a short 15-minute walk from MEGA Park and 15 minutes' walk from Zenkov Cathedral.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Very friendly staff, great room, fantastic breakfast.
Margarita, 1-night trip

8/10 Very good

The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Niso, 1-night trip

2/10 Poor

Avoid. Not 4-star. Not 9.0 rating.
I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
5-night trip

10/10 Exceptional

Juho, 2-night trip

10/10 Exceptional

Damir, 3-night trip

10/10 Exceptional

Damir, 1-night trip

10/10 Exceptional

MICHEL, 2-night trip

8/10 Very good

Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Andreas, 4-night trip

10/10 Exceptional

Dilya, 3-night trip

8/10 Very good

mc
Marc, 1-night trip

8/10 Very good

Fahad, 1-night trip

10/10 Exceptional

Dennis, 3-night trip

10/10 Exceptional

khamis, 3-night trip

8/10 Very good

YILMAZ RAGIP, 3-night trip

10/10 Exceptional

Yerzhan, 1-night trip

8/10 Very good

We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Feruza, 3-night trip

8/10 Very good

Dennis, 2-night trip

10/10 Exceptional

Birand, 2-night trip

4/10 Fair

Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Sabina, 1-night trip

2/10 Poor

Zhanna, 1-night trip

10/10 Exceptional

Отличный персонал
Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
Kamshat, 1-night trip

10/10 Exceptional

Temiz bir otel, merkeze de yakın.
MUHAMMET, 3-night trip

10/10 Exceptional

This is my 4th stay at this property
I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
teodor, 2-night trip

10/10 Exceptional

2-night trip

10/10 Exceptional

Perfect for walking around city center Almaty
Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
teodor, 1-night trip