4/10 Fair
28 January 2025
Hugely disappointing. Under whelming,
Prior to our stay we had an email stating credit card invalid and the booking was in danger of being cancelled.To my knowledge I had paid Hotels.com The email looked like a scam with a different reference number. I tried to contact the property to discuss my concerns and there was no reply. I eventually got through the following day and spoke to an abrupt man called John who's customer service skills were zero, all he was interested in was getting our card details. Thankfully he did ensure our requests were fulfilled.
* The staff in arrival were very helpful and friendly
* The room looked well presented, however it was extremely cold (despite a small fan heater) due to draughty windows and radiators/central heating not on. Consequently the room felt damp and smelt damp.
* The full English breakfast we had the first morning was really greasy and my other half said "it's the worst I've ever had!"
* There's no reception desk per se, I waited around for in excess of 15 for a member of staff to attend to a request. I ended up phoning the hotel to summon help and John answered, again his customer service skills wouldn't have been out of place at Fawlty Towers. Fortunately a member of staff appeared to help!
* Sunday night again there were no staff about in the reception/bar area. After a wait a member of staff did arrive. I requested food only to be told the kitchens closed early at 7pm. Also informed in a snooty manner they don't do snacks/bar meals, only fine dining.
Angela
Angela, 3-night trip
Verified Hotels.com guest review
