"The first room I was given immediately exuded smelly BO, but I thought it was not aired properly so I turned on air, was so tired, just went to sleep. Although I was exhausted, I kept waking up to whiffs of stinky BO, such that after waking up and nodding back to sleep I could stand it no longer, got up at 2am (02:00), packed up my stuff and went to the lobby for a room change. I want to note that when I first pulled back the comforter, I saw a strand of hair, but didn’t have the energy to deal with it. Upon informing the staff, there was no concern of the quality and no apologies offered. The only thing she was concerned with was whether I left anything in the room. I was made to wait for 10-15 minutes before she and another staff came out to work on the room change. She accompanied me to the new assigned room, which turned out to be one with wheelchair access. Naturally being wheelchair accessible the bedroom floor was marked. The bathroom floor was not dirty but also not spotless. Again I was exhausted, walked into a clean smelling warm bedroom and nodded approval as all I wanted to do was get some rest. With checking in and out automated to a degree, it felt very cold and the word “hospitality « was lacking. The exception was the ladies who handled my luggage. They were very warm and helpful. On the positive side, I really enjoyed the various onsen baths, the amenities such as hairbrush, hair bands and skincare. Love the ice cream. Didnt try the ramen but its a nice touc"
