Hotel is strategically located 1 road behind the main road along the lake. To your left your left you have the center of Sapa where the shops, church & square is location and to your right is the bus station and also Sapa Market.
Upon arrival, things were a little chaotic. Hotel was couple of weeks old and there were still bugs here and there which they were fixing. Our initial room with balcony had some heating issues and we decided to change to a different room while they attempted to fix the problem. Upon returning from dinner, the second room too had heating issues however our initial room was fixed. We were skeptical and concerned initially as it was very cold Dec-Jan but all problems were resolved!
Hung, refers to himself as a reception is an outstanding fella. During our 4 days in Sapa, Hung demonstrated exceptional personality and pays attention to little details. He managed to diffused a catastrophic situation calmly, better than a lot of international hotel managers!