6/10 Good
23 July 2024
Didn’t get what I paid for and the room was mis-advertised.
During booking, I paid extra for a double bed but was given two beds pushed together. The room was meant to be soundproof but the noise from the entertainment every night was so loud it was impossible to sleep before they finished at 11pm. The room was near a lift which woke us up every morning. No support from staff when we complained about these things and were essentially told to just deal with it. I’ve been in touch with the hotel since to discuss a partial refund and not had a response.
Pros: breakfast was nice, hospitality and cleaning staff were all really nice. Good location near the town. Pool was lovely.
Sophie
Sophie, 5-night romance trip
Verified Expedia guest review