10/10 Exceptional
7 December 2022
There are so many hotels in hanoi tbh. to me a walking distance to old quarters and decent food in very close to proximity of the hotel was the main driver of selecting this hotel. However, this hotel nearly surpassed all my expectations for a local hotel in vietnam for the money I paid.
Pros-
Staff rating:
Staff speaks great English
Staff was honest
Staff was courteous, always greeted me with a smile.
Staff opened the entrance door when I walk in and left the building. These little details made a big impact for me.
Staff was well trained
Well staffed- In peak hours there are like 5 people there ready to check you in.
Room:
The room was clean,
Bed: sheets pillows were clean.
They provided toothpaste, toothbrush, comb, shower cap, qtips, a razer to shave WITH shaving cream and much more.
The room had two safes.
Included: buffet breakfast
Cons- this was solely my experience and just my room.
1. The bathroom had this odor and I think it's coming from deep in the sewer. The bathroom itself was clean.
2. Breakfast - I know it's free but some of the dishes were unappetizing and selections were limited in my opinion.
Like every morning they had this cold cuts and salad and nobody touched it. Noodles on the warmer was usually always soggy.
Tbh the local meals are so cheap like 30-60k or 1-2 dollars a meal and this wasn't a deal breaker for me.
With all that, the money I paid to what I received felt like a great deal and want to appreciate Rich at this facility
kyung
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