Smile Hotel Tomakomai

Photo gallery for Smile Hotel Tomakomai

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Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets
Desk, free WiFi, bed sheets

Overview of Smile Hotel Tomakomai

Smile Hotel Tomakomai

3.0 star property
3-star Tomakomai hotel with restaurant

6.8/10 Good

57 verified guest reviews

Property highlights

  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Laundry facilities
  • 24/7 front desk
  • Restaurant
1-1-2, Nishiki Cho, Tomakomai, Hokkaido, 053-0023
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Microwave in a common area
  • Laundry service
  • Self-serve laundry
For families
  • Refrigerator
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Digital TV service
  • Free toiletries
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • New Chitose Intl. Airport (CTS) - 30 min drive
  • Tomakomai Station - 12 min walk
  • Minami-Chitose Station - 24 min drive
  • Chitose Station - 25 min drive

About this property

Smile Hotel Tomakomai

3-star hotel
Smile Hotel Tomakomai provides amenities like dry cleaning/laundry services and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Japanese breakfast (surcharge), meeting rooms, and a vending machine
  • A 24-hour front desk
Room features
All guestrooms at Smile Hotel Tomakomai offer comforts such as air conditioning, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with digital channels
  • Refrigerators, daily housekeeping, and desks



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 97 rooms


  • Check-in time from 3 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests traveling with a service animal must contact the property prior to arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • No onsite parking

Property amenities

Food and drink

  • Japanese breakfast (surcharge) each morning 6:30 AM–9:00 AM
  • Restaurant
  • Shared microwave

Working away

  • Meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry services


  • Wheelchair-accessible registration desk


  • Japanese

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Refrigerator


  • Daily housekeeping

Special features


Carioca - This buffet restaurant specializes in Japanese cuisine and serves breakfast only.

Fees & policies

Optional extras

  • Japanese breakfast is offered for an extra charge of JPY 660 for adults and JPY 660 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Smile Hotel Tomakomai
Smile Tomakomai
Smile Hotel Tomakomai Hotel
Smile Hotel Tomakomai Tomakomai
Smile Hotel Tomakomai Hotel Tomakomai

Frequently asked questions

Does Smile Hotel Tomakomai offer free cancellation for a full refund?
Yes, Smile Hotel Tomakomai does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Smile Hotel Tomakomai?
As of 19 August 2022, prices found for a 1-night stay for 2 adults at Smile Hotel Tomakomai on 11 September 2022 start from S$64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Smile Hotel Tomakomai?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Smile Hotel Tomakomai?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Smile Hotel Tomakomai?
Sorry, there's no onsite parking at Smile Hotel Tomakomai.
What are the check-in and check-out times at Smile Hotel Tomakomai?
You can check in from 3 PM - anytime. Check-out time is 10 AM.
Are there restaurants at or near Smile Hotel Tomakomai?
Yes, Carioca offers Japanese cuisine. Nearby restaurants include なかよしラーメン苫小牧支店 (4-min walk), Coco's (2.5 mi), and Angera (2.7 mi).

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

Yukitaka, 1-night business trip
Verified guest review

6/10 Good

Bathroom wasn't clean. Everything smelled like stale cigarettes.
Verified Expedia guest review

6/10 Good

Quiet and clean
The hotel is located not far from the train station and close to streets filled with bars. The front and back entrance is a bit off putting for people with wheelie suitcases. Slippery on rainy days too. To get a taxi to pick you up, it will need stop on the side street, as the hotel is located on a major busy road. Which is a bit of a hassle. The staff are keen and helpful. We were able to request an extra blanket at no cost. Weirdly, after our room has been it smells like cigarettes, we guessed that the room next to us has been smoking near our window. If only I had drone to zap them.
Verified Wotif guest review

6/10 Good

only good for a quuck transit stays for next day
When we checked in it was after 10pm and tbe hotel rear car park already full and we have to park somewhere else which is far away. At midnight there was police cars sirent sounds which i believe it was from hotel nearby bars.
Verified guest review

8/10 Very good

マサキ, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Kenji, 1-night trip
Verified Expedia guest review

2/10 Poor

Yoji, 4-night trip
Verified guest review

8/10 Very good

4-night business trip
Verified guest review

6/10 Good

駅からは少し離れていますが歩けるきょりです。 コンビニが近くにあるので便利です。
1-night trip
Verified guest review

8/10 Very good

2-night trip
Verified Expedia guest review