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Hotel Grand Toya

Photo gallery for Hotel Grand Toya

In-room safe, desk, blackout curtains, rollaway beds
In-room safe, desk, blackout curtains, rollaway beds
In-room safe, desk, blackout curtains, rollaway beds
In-room safe, desk, blackout curtains, rollaway beds

Overview of Hotel Grand Toya

Hotel Grand Toya

3.0 star property
3-star hotel, convenient for Lake Toya

7.2/10 Good

113 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Onsen
The price is S$83
Price available on 02/04/2023
144 Toyako Onsen, Toyako, Hokkaido, 049-5721
Main amenities
  • Daily housekeeping
  • Hot springs
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Meeting room
  • Gift shops/newsstands
  • Luggage storage
  • Ballroom
For families
  • Rollaway/extra beds
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Flat-screen TV

Room options

About this area

Getting around

  • New Chitose Airport (CTS) - 89 min drive
  • Toya Station - 11 min drive
  • Ōkishi Station - 23 min drive
  • Koboro Station - 26 min drive


  • わかさいも本舗洞爺湖本店 - 3 min walk
  • Mogmog - 5 min walk
  • 風の音 - 4 min walk
  • スープカレーハラハル SoupCurry HLAHAL - 5 min walk
  • デメキン食堂 - 4 min walk

About this property

Hotel Grand Toya

Hotel Grand Toya puts you a short five-minute drive from Lake Toya. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 39 rooms


  • Check-in time from 2 PM until 9 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
  • This property's rollawayextra bed fee is charged for children ages 2-6

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Coffee shop

What to do

  • Hot springs

Working away

  • Meeting room


  • 24-hour front desk
  • Luggage storage


  • Lift


  • English
  • Japanese

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Slippers
  • Children's slippers
  • Window screens

Sleep well

  • Blackout curtains
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Electronic bidet
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet


  • Daily housekeeping
  • In-room safe

Special features


Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Children & extra beds

  • Rollaway beds are available for JPY 1100.0 per stay
  • Guests must contact this property in advance to reserve rollaway/extra beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>Only registered guests are allowed in the guestrooms.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
Guests must indicate the correct number of guests, including children, at the time of booking. Fees may be incurred if the number of guests checking in varies from the number established at booking.

Also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Frequently asked questions

Does Hotel Grand Toya offer free cancellation for a full refund?
Yes, Hotel Grand Toya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Grand Toya?
As of 31 March 2023, prices found for a 1-night stay for 2 adults at Hotel Grand Toya on 2 April 2023 start from S$83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Grand Toya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Grand Toya?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Grand Toya?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Hotel Grand Toya?
You can check in from 2 PM - 9 PM. Check-out time is 10 AM.
What is there to do at Hotel Grand Toya and nearby?
On-site recreation at Hotel Grand Toya includes hot springs.
What's the area around Hotel Grand Toya like?
Hotel Grand Toya is a short 6-minute walk from Toyako Hot Spring and 10 minutes' walk from Usuzanfunka Memorial Park.







Staff & service




Property conditions & facilities




10/10 Exceptional

John, 2-night trip
Verified Expedia guest review

6/10 Good

2-night trip
Verified Expedia guest review

8/10 Very good

Value for money and good service
Our family of 4 stayed in a very comfortable spacious room. Really incredible that its so spacious. The hotel is really value for money. They were very generous with their food, their amenities and though the onsen is not as big as those very big hotels, I like the privacy and its comfortable enough for our one night stay. The lady serving us our breakfast was very polite and sincere. She also taught us some Japanese meal customs. It can be seen that that food was prepared with dedication. We enjoyed both the breakfast and dinner. Thanks for the good service.
1-night family trip
Verified guest review

10/10 Exceptional

Very close to the bus station. Good onsen. Great dinner and breakfast. Nice staff. Area was nice. Room view was majestic. 10a checkout time was kind of too early. Free luggage storage only until12p. Hallway smelled bad like someone smoked there.
1-night family trip
Verified Orbitz guest review

8/10 Very good

A night with firework
Excellent location and friendly staff. The hotel is a bit old, yet it is comfortable. It is good to see the firework inside the room (first 10 mins of the show).
1-night trip
Verified guest review

10/10 Exceptional

Perfectly situated traditional onsen hotel.
Had a great time. Situation perfect. Staff excellent. Onsen functions well even if it's not the most beautiful.
Nicholas, 1-night trip
Verified guest review

8/10 Very good

Check out time should extend to 11am instead of 10
Good view , fresh air, nice . Really enjoyed
Alan, 1-night romance trip
Verified guest review

8/10 Very good

Good location, very traditional Japanese style hotel with nice hot spring bath. Highly recommend.
Shinn Shyong, 1-night romance trip
Verified guest review

10/10 Exceptional

Everything is good.
Judy, 1-night romance trip
Verified Expedia guest review

6/10 Good

Extremely Disappointed- bus parking outside window
After reading the review, I was looking forward to a nice lake view room. Therefore, I was extremely disappointed when the room allocated to us was 1st floor and facing bus parking instead of lake view:( Well, the onsen was good as in others’ review.
Ong, 1-night romance trip
Verified guest review