The Shells Resort & Spa Phu Quoc

Photo gallery for The Shells Resort & Spa Phu Quoc

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Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, sun loungers

Overview of The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc

5.0 star property
Beachfront resort in Phu Quoc with spa and restaurant

8.6/10 Fabulous

446 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, Kien Giang
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Free airport shuttle
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • 24-hour room service
  • Massage/treatment rooms
Feel at home
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Separate bathtub and shower
  • Garden
  • Terrace
Cleaning & safety
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • On a private beach

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 31 min drive
  • Free airport shuttle

About this property

The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc offers a private beach where you can enjoy beach umbrellas, beachside drinks, and sun loungers, plus you'll have access to onsite kayaking. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and aromatherapy. Offering a beachfront location, FLOW Restaurant serves breakfast, lunch, and dinner. Other highlights at this luxurious resort include a free airport shuttle, a bar/lounge, and a snack bar/deli. Fellow travelers say good things about the pool and helpful staff.

Languages

English, Vietnamese

Cleaning and safety practices

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 134 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 6:00 AM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Transfers

  • Free airport shuttle from 8:00 AM to 6:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • On a private beach
  • Kayaking
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • Garden
  • Terrace
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • 32-inch LED TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Waves Spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

FLOW Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Liquid Lounge - This bar serves light fare only. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 900000.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

Also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.7/10

Property conditions & facilities

7.3/10

Eco-friendliness

4/10 Fair

Needs a lot of effort to become 5* resort
Please check your doors if staying in the bungalows - ours didn’t lock and took around 2 hours of staff trying to fix the door before establishing we could move rooms. Beach was unfortunately not as clean as it first appears - loads of plastic and rubbish to the right hand side. We experienced very bad weather which you can’t help but there was no entertainment or indoor activities to participate in and we literally spent a lot of time in our room as a result. Resort also has issues with power going off frequently if it’s stormy. 2 pools at the hotel but only 1 open - no pool bar open and the hotel bar closes at 9 - breakfast choices limited compared to other 5* hotels we have recently stayed in. We have been travelling around Asia for the last month and have chosen to stay in 5* hotels and this was by far the worst out of the 7 we have stayed in so far. It has the potential to be 5* but would require a lot of effort - whilst the staff were all very friendly the hotel itself lets them down. I feel saddened to be so honest but feel this is a fair review and at best would rate this as 3*+ having compared to other hotels not only in Asia but around the world.
Mary, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Erdenesaruul, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Be very wary of your final bills....especially when using the room service. I had 2 very near misses that totaled about 15 million dong. Be aware!
Lee, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Dean, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

SEUNGHO, 2-night trip
Verified Hotels.com guest review

8/10 Very good

I stay 3 nights with my lover. Staff is very friendly. Food is good. Breakfast is ok , you can try a lot of foods here. Location is ok. Recommend stay in The Shell. Room with ocean view.
Thanh, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous resort, sad state of a beach and island
What a gorgeous and unique resort in a lush, beach front setting with well-thought out landscaping. The room villa was spacious and sunny, but private as well. Well worth the rate. The staff was very helpful and kind to our family. I would stay again, but I’d like to challenge the hotel to do better in terms of “eco-friendliness.” Plastic straws, for one, can be substituted for a biodegradable option or another material. In addition, I would love to see the resorts invest some money into educating and helping the local population about trash and plastic. It will be the ruin of Phu Quoc, Vietnam, and our world if reusables are first of all reduced, and secondly disposed of properly. I’ve never seen more trash on a beach and in the ocean, and along the road. It’s honestly heart breaking. After Tet particularly, every piece of trash was left to blow in the wind and into the beautiful ocean. We can work together to stop this if those with influence, aka, Sun Group or whatever that companies called, and all the resorts give back to the community through aforementioned steps.
Ambre, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

adelle, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent
Staff are excellent, flexible, accommodating, and professional. It has a very cozy private beach, and restaurant food (esp Vietnamese food) is wonderful. While we really enjoyed our stay at The Shells, we have 3 days where garden parties were held, and due to the estate configuration, it was pretty noisy. We were however offered a free fruits plate to compensate...! Internet is a little unstable, but it may have something to do with the Vietnam's connectivity issue at the moment.
Naomi, 7-night family trip
Verified Hotels.com guest review