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Crowne Plaza Madrid Airport, an IHG Hotel

Photo gallery for Crowne Plaza Madrid Airport, an IHG Hotel

Exterior
Interior
Exterior
1 bedroom, premium bedding, minibar, in-room safe
Property amenity

Overview of Crowne Plaza Madrid Airport, an IHG Hotel

Crowne Plaza Madrid Airport, an IHG Hotel

4.0 star property
4-star hotel in San Blas-Canillejas with restaurant and 24-hour fitness
8.8 out of 10 Fabulous
8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Map
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid, 28022
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Room service
  • 24-hour business centre
  • Conference centre
  • 7 meeting rooms
  • Airport drop-off service
  • 24-hour front desk
  • Computer station
For families
  • Free cots/infant beds
  • Private bathroom
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Minibar

Room options

About this area

What's nearby

  • In San Blas-Canillejas
  • Plenilunio Shopping Mall - 8 min drive
  • Cívitas Metropolitan Stadium - 7 min drive
  • IFEMA - 7 min drive
  • Las Ventas - 12 min drive
  • WiZink Center - 12 min drive
  • Puerta de Alcalá - 14 min drive
  • Santiago Bernabéu Stadium - 14 min drive
  • Paseo del Prado - 14 min drive
  • Gran Via Street - 15 min drive
  • Thyssen-Bornemisza National Museum - 15 min drive

Getting around

  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive
  • Coslada Station - 7 min drive
  • Torrejon de Ardoz Station - 8 min drive
  • San Fernando Henares Station - 20 min walk
  • Airport drop-off service

Restaurants

  • Dolce Vita - 4 min drive
  • La Parrica - 4 min drive
  • Restaurante las americas - 5 min drive
  • Burger King - 5 min drive
  • Asador 7 de Julio Madrid - 20 min walk
Map

About this property

Crowne Plaza Madrid Airport, an IHG Hotel

Placing you within a 15-minute drive of Santiago Bernabéu Stadium and Gran Via Street, Crowne Plaza Madrid Airport, an IHG Hotel offers airport drop-off service (available on request) for EUR 4.00 per person. Guests can grab a bite to eat at the restaurant and visit the 24-hour fitness centre for a workout. This upmarket hotel is also within a short drive of IFEMA and WiZink Center. Fellow travellers say great things about the overall value and breakfast.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 125 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (EUR 18 per day)
  • Secured covered on-site extended parking (EUR 40 per week)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site garage
  • Free off-site parking nearby

Transfers

  • Airport drop-off from 6:00 AM to 11:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Room service (limited hours)
  • Water dispenser

Working away

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre (3692 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • 24-hour fitness centre
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

Dining

Nature Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 16 for adults and EUR 11.50 for children
  • Airport shuttle service is offered for an extra charge of EUR 4.00 per person
  • Early check-in can be arranged for an extra charge of EUR 20 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 18 costs EUR 4.00

Parking

  • Covered self-parking costs EUR 18 per day
  • Covered extended parking costs EUR 40 per week
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Crowne Plaza Hotel Madrid Airport
Crowne Plaza Madrid Airport
Madrid Airport Crowne Plaza
Crowne Plaza Madrid Airport Hotel Madrid
Crowne Plaza Madrid Airport Hotel
Crowne Plaza Madrid Hotel

Frequently asked questions

Does Crowne Plaza Madrid Airport, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Madrid Airport, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Madrid Airport, an IHG Hotel?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Crowne Plaza Madrid Airport, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza Madrid Airport, an IHG Hotel?
Yes. Self-parking costs EUR 18 per day. Extended parking costs EUR 40 per week. Parking spaces may be limited.
Is an airport shuttle service offered by Crowne Plaza Madrid Airport, an IHG Hotel?
Yes, a shuttle from the hotel to the airport is available from 6:00 AM to 11:30 PM on request. The charge is EUR 4.00 per person.
What are the check-in and check-out times at Crowne Plaza Madrid Airport, an IHG Hotel?
You can check in from 3 PM - midnight. There's a charge of EUR 20 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Crowne Plaza Madrid Airport, an IHG Hotel?
No, this hotel doesn't have a casino, but Casino de Madrid (15-min drive) and Casino Gran Via (15-min drive) are both nearby.
What is there to do at Crowne Plaza Madrid Airport, an IHG Hotel and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Crowne Plaza Madrid Airport, an IHG Hotel?
Yes, there's an on-site restaurant that offers Mediterranean cuisine.

Reviews

8.8

Fabulous

9.3/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Christine, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Check in agent was amazing. Very friendly and helpful. Room was large and very clean
1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Jason, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good bad & ugly!
My first encounter was with a front desk man who was quite rude. Though the hotel advertised an airport shuttle, he insisted it had to be paid for and pre-scheduled. The hotel shuttle took an hour to arrive. The distance to the hotel was about 40 minutes. The woman at the desk when we arrived was delightful, kind and helpful. The room was smelly and unclean! We asked to be relocated & we’re finally given a room that was clean with a pleasant odor. All-in-all, negative and positive. Average, not great.
Maryann, 1-night trip
Verified Hotels.com guest review

6/10 Good

Bus
Shuttle was free but now they charge €2.50 for person
Florencio, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great Hotel/Staff - Get Ready to Uber
This is a very nice hotel, the staff is a 100 out of 10. The hotel is clean, the rooms are nice, spacious, and clean. The beds are firm, if you don't like firm beds, you probably wont do well here, but I thought mine was comfortable. The bar and restaurant staff are top notch, very helpful, and most speak some English. I paid for a room that faces the airport, which I thought would be cool, but you can't really see the airport runways because of the highway that runs alongside the hotel. The room though was a "club" room, and I think had more space, just don't get caught up in the seeing the runway thing. The biggest downfall of this particular hotel was that there is nothing around. You can't walk anywhere, you have to Uber to everything. The Metro is about a fifteen minute walk, and its through busy streets and run down buildings. That being said, for the price, if you are with a group, Ubering to Plaza Mayor, the soccer stadiums, or really any attractions is easy, and not very expensive. Once again the staff alone would make me stay here again.
Michael, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It is an extraordinary hotel. The staff very friendly. To take into account, it is very far from any neighborhood, and getting there by public transport is not so easy. One point to improve is that you must pay for the airport shuttle even though it is impossible to get there from public transport other than a taxi, which is quite expensive in Madrid.
Laura, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Me gusto todo en general muy buen servicio buena atención la señora Bola muy amable y brindo buena atención en limpieza todo muy limpio y todo el personal muy amable realmente me encanto 🙏♥️
Islam, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Clean property very close to the airport. Very convenient.
Deonna, 1-night trip with friends
Verified Orbitz guest review