The taxi driver taking us from the airport said to us “your hotel is in the best location, but it’s not the best hotel. A lovely building but it’s not cared for”. This is a very good summary!
The decor is shabby in the common areas. There is a down at heel bar which no-one goes in.
The bedroom we had was clean but really poor quality. A view only of some air conditioning units and piles of something that looked unpleasant. A worn out headboard on the bed. Aircon didn’t work, and if you opened the window to let air in, it was too noisy from the aircon other rooms were enjoying what irony!). The safe was lockable, but it wasn’t attached to anything, so could just be picked up. The shower was poor.
Out of 3 mornings, breakfast was poor, then ok, then good. This coincided with how busy it was, as the buffet was not re-stocked if things ran out.
The serving staff and room cleaners were lovely, but the reception staff were brusque and never even asked us if we enjoyed our stay, and the reception desk was often unmanned.
This hotel could be absolutely wonderful, I believe it has been previously, but the current owners seem to have let it run down and spent as little as possible on it.