This hotel was such a disappointment as Loutro is such a beautiful part of Crete. The bed configuration we requested wasn't fulfilled which was the overwhelming problem but there were so many little errors/lack of attention to detail. There was no kettle but 1 cup & a spoon. The "white" towels were grey & like sandpaper, the bath mat looked like it had been chewed by a puppy. The balcony was shared with 2 other rooms which hadn't been made clear, there were no sun umbrellas in the bases which were needed as it was in full sun. We were asked by the young man that had checked us in, we assumed the son of the family that owns the property (he was the only polite member of staff and the only one that spoke english) if everything was ok so I told him actually it wasn't & the main problem was the bed configuration. He went out of his way to try & put this right but it was quite clear form the shouting and body language from his parents that they weren't happy with this. We were shown to another room that was made up in a hurry, sheets and towels were literally thrown on to the beds by the woman in charge in a most rude manner. The 2nd room was no cleaner or smarter but appeared to be the "luxury" room as there were paper slipper on the bed! This time there was a kettle but no cups, cobwebs & dead insects and very run down. It was literally like arriving at the Greek Fawlty Towers! We had booked & pre-paid for 2 nights but we left after one!