4/10 Fair
19 September 2024
The communication with the host was slow. I paid way too much money for cleaning fees when nobody showed up no even once during our stay.. we didn't got cleaning towels every day no even upon request. How can hotel operate without this basic services. I love the location.. cute hotel .. but if you are charging extra for cleaning ( which i found it ridiculous) i would expect the basic hotel cleaning services. More so when the guest where my parents with parkinson disability.. and my siniors mother n aunt. With also mention that the bedrooms where leaking over the bed and after they called for assistance nobody showed up to fixe it. How is this possible???!! I need not just my cleaning fee back but also a real compensation.. i have pictures and WhatsApp text communications. As evidence .
Laura
Laura, 5-night family trip
Verified Expedia guest review