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Guangzhou Phoenix City Hotel

4.5 star property
Baroque Guangzhou hotel with full-service spa, connected to the convention centre

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Photo gallery for Guangzhou Phoenix City Hotel

Lobby
Indoor pool, 2 outdoor pools, pool umbrellas
Exterior
Exterior
Interior detail
Guangzhou Phoenix City Hotel offers a family-friendly retreat in Eastern Suburbs Park. Unwind at the poolside bar, indulge in a massage or meal at one of three restaurants, and stay connected with free WiFi. Past guests rave about their stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Pool
  • Gym
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Breakfast available
  • Free area shuttle
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Hot tub

For families (6)

  • Children stay free
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Fridge
The current price is S$104
includes taxes & fees
21 Feb - 22 Feb

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Deluxe room

Pillow-top beds, free minibar items, desk, blackout curtains

Deluxe room

Highlights

Garden
Balcony or patio
Separate sitting area
Air conditioning
Fridge
Minibar (some free items)
HDTV
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Suite

Pillow-top beds, free minibar items, desk, blackout curtains

Deluxe Suite

Highlights

Garden
Balcony or patio
Separate sitting area
Air conditioning
Fridge
Minibar (some free items)
HDTV
Blackout curtains
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Pillow-top beds, free minibar items, desk, blackout curtains

Executive Room

Highlights

Garden
Balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Fridge
Minibar (some free items)
HDTV
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Commercial Suite

Pillow-top beds, free minibar items, desk, blackout curtains

Commercial Suite

Highlights

Garden
Balcony or patio
Separate sitting area
Air conditioning
Fridge
Minibar (some free items)
HDTV
Pillow-top bed
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior room

Pillow-top beds, free minibar items, desk, blackout curtains

Superior room

Highlights

Garden
Balcony or patio
Separate sitting area
Air conditioning
Fridge
Minibar (some free items)
HDTV
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Emerald City Twin Room

Pillow-top beds, free minibar items, desk, blackout curtains

Emerald City Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Queen Room

Pillow-top beds, free minibar items, desk, blackout curtains

Superior Queen Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Octonauts Family Room

Pillow-top beds, free minibar items, desk, blackout curtains

Octonauts Family Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Pillow-top beds, free minibar items, desk, blackout curtains

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Twin Room

Pillow-top beds, free minibar items, desk, blackout curtains

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Twin Room

Pillow-top beds, free minibar items, desk, blackout curtains

Superior Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Guestroom - Double Occupancy

Pillow-top beds, free minibar items, desk, blackout curtains

Guestroom - Double Occupancy

  • Sleeps 2
  • 2 Double Beds and 1 Queen Bed

View all photos for Executive King Room

Pillow-top beds, free minibar items, desk, blackout curtains

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Pillow-top beds, free minibar items, desk, blackout curtains

Superior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite

Pillow-top beds, free minibar items, desk, blackout curtains

Honeymoon Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Pillow-top beds, free minibar items, desk, blackout curtains

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Pet Friendly Twin Room

Pillow-top beds, free minibar items, desk, blackout curtains

Pet Friendly Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Pamper Double Bed Room

Pillow-top beds, free minibar items, desk, blackout curtains

Pamper Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Super Wings Kuya Family Room

Pillow-top beds, free minibar items, desk, blackout curtains

Super Wings Kuya Family Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite

Pillow-top beds, free minibar items, desk, blackout curtains

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Pillow-top beds, free minibar items, desk, blackout curtains

Executive Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Business Queen Room

Pillow-top beds, free minibar items, desk, blackout curtains

Business Queen Room

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Suite

Pillow-top beds, free minibar items, desk, blackout curtains

Royal Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Zhu Zhu Xia Cool Sprout Twin Room

Pillow-top beds, free minibar items, desk, blackout curtains

Zhu Zhu Xia Cool Sprout Twin Room

  • Sleeps 2
  • 2 Double Beds

Similar properties

Exterior

Crowne Plaza Guangzhou Zengcheng by IHG

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 29 reviews
The price is S$92
includes taxes & fees
24 Feb - 25 Feb
Crowne Plaza Guangzhou Zengcheng by IHG
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About the area

Map
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340

What's nearby

  • Baoneng Guangzhou International Sports and Performing Arts Center - 14 min drive
  • Canton Fair Complex - 21 min drive
  • Canton Tower - 25 min drive
  • Chimelong Paradise - 28 min drive
  • Beijing Road Pedestrian Street - 28 min drive

Getting around

  • Baiyun International Airport (CAN) - 55 min drive
  • Guangzhou East Railway Station - 18 min drive
  • Shitan Railway Station - 26 min drive
  • Dongguan Railway Station - 31 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪食冠天下 - ‬15 min walk
  • ‪下龙湾 - ‬5 min drive
  • ‪猫屎咖啡 - ‬18 min walk
  • ‪金色休闲吧 - ‬19 min walk
  • ‪One Coffee Bar - ‬17 min walk

About this property

Guangzhou Phoenix City Hotel

Located in the entertainment district, Guangzhou Phoenix City Hotel is a great choice for a stay in Guangzhou. Guests can visit the spa to be pampered with massages, facials or body treatments, and Vienna Restaurant, one of 3 restaurants, serves breakfast, lunch and dinner. Other highlights at this Baroque hotel include 2 outdoor pools, an indoor pool and a poolside bar.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 573 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: noon
    • Express check-in available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 2 PM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (18 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site extended parking
    • On-site motorhome/coach/lorry parking (fees apply)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle from 6 AM to 10:30 PM*
DONE

Off-site

    • Free area shuttle within 1 km
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • Tennis
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (3003 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2003
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Porch
  • Piano
  • Health club
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Reception hall
  • Baroque architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 37-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Stocked minibar (select free items)
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout curtains
  • Pillow-top mattress
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio
  • Garden
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, 疯狂城 Suana. Services include facials and body treatments. The spa is open daily.

Dining

Vienna Restaurant – This restaurant serves breakfast, lunch and dinner.
Chinese Restaurant – This restaurant serves breakfast, lunch and dinner.
No.99 Bar – On-site restaurant.
Japanese Restaurant – On-site restaurant.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 108 for adults and CNY 54 for children
  • Airport shuttle service is offered for an extra charge of CNY 500 per vehicle (one-way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 200 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Guangzhou Phoenix City
Guangzhou Phoenix City Hotel
Phoenix City Guangzhou
Guangzhou Phoenix City
Guangzhou Phoenix City Hotel Hotel
Guangzhou Phoenix City Hotel Guangzhou
Guangzhou Phoenix City Hotel Hotel Guangzhou

Frequently asked questions

Is there a pool at Guangzhou Phoenix City Hotel?

Yes, there are 2 outdoor pools, an indoor pool and a children's pool.

Are pets allowed at Guangzhou Phoenix City Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Guangzhou Phoenix City Hotel?

Yes, there's free self and extended parking. Motorhome/coach/lorry parking is available.

Is an airport shuttle service offered by Guangzhou Phoenix City Hotel?

Yes, an airport shuttle is available from 6 AM to 10:30 PM on request. The charge is CNY 500 per vehicle one-way.

What are the check-in and check-out times at Guangzhou Phoenix City Hotel?

Check-in start time: 2 PM; check-in end time: noon. Check-out time is 2 PM. Express check-in is available.

What is there to do at Guangzhou Phoenix City Hotel and nearby?

Practise your swing on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Guangzhou Phoenix City Hotel also has an indoor pool, a sauna and a steam room, as well as a picnic area and a garden.

Are there restaurants at or near Guangzhou Phoenix City Hotel?

Yes, there are 3 on-site restaurants.

Does Guangzhou Phoenix City Hotel have any outdoor private spaces?

Yes, every room features a balcony or patio and a garden.

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Guangzhou Phoenix City Hotel Reviews

Reviews

7.6

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
odera, 6-night trip

8/10 Very good

Das Hotel könnte in Teilen eine Renovierung vertragen. Wenig englisch sprechendes Personal aber das gesamte Personal war äußerst freundlich und liebenswürdig. Die Zimmer sind leider etwas hellhörig und die Verkehrsanbindung ist schwierig, zumindest wenn man kein chinesisch kann aber insgesamt hatten wir einen sehr angenehmen Aufenthalt.
Jon, 13-night trip

8/10 Very good

James Alan, 10-night trip

10/10 Exceptional

viagem a caton fair
muito bom o hotel e excellente café da manha. voltaria com certeza.
Diego, 5-night trip

8/10 Very good

Good hotel Try to get the lake view
1-night trip

10/10 Exceptional

JIN, 1-night trip

8/10 Very good

普普通通
位置離市區很遠，設備比較老舊，健身房的設備都生鏽了...但是離上班地點近，房間也還ok
5-night trip

10/10 Exceptional

很大的房间,床很舒服
房间很大
JIN, 1-night trip

10/10 Exceptional

Bien .. lo unico restaurante general tardo muchisimo la comida
Elias, 4-night trip

4/10 Fair

3-night trip

10/10 Exceptional

朱, 1-night trip

8/10 Very good

Svein magne, 4-night trip

6/10 Good

泊まる時期に気をつけて
ホテル自体はリゾート形式で素晴らしい環境であったが、端午節&父の日でなのか中国人ファミリーが多かった。 とにかく騒がしかった。
1-night trip

4/10 Fair

10/10 Exceptional

Definitely recommend
I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Janice, 5-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

日本語スタッフの対応が良い
平均して年齢的にも若いスタッフですが、一生懸命に対応してくれて、気分も良く英語も通じない国でいろいろ助かりました。裁縫道具や、アイロンを貸し出したり、生活面でいろいろ質問しましたが、全て丁寧に対応してくれました。こういうスタッフには、手当を割り増しにして、長く勤められる待遇にしてほしいです。
ミユキ, 2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Cannot recommend
Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
LORI A, 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Knock Your Expectations Half a Notch
Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Value for money
Generally very good for the price. Location suited our requirements.
This review was submitted before 2018 and has not been verified.

8/10 Very good

ロビーには豪華な壁画があり、ヨーロッパを感じさせる空間です。 只、フロントが狭く、すぐに混雑してチェックイン、チェックアウトに時間が掛かったのが難点です。
This review was submitted before 2018 and has not been verified.

6/10 Good

ホテル手配のタクシーにボラれた
シティホテルではなくリゾートホテルです。敷地が広く周辺の店、レストランへの移動が面倒くさい。ホテルのレストランは9時で終わっていたので、売店でカップヌードル購入。最悪なのはホテルに頼んだタクシーにボラれたこと。空港まで行って540元(普通は160元)、レシートの印字距離は150km違法改造メーターだったが言葉が通じず泣く泣く支払い。挙句に200元払わないとトランクを開けてくれずこれも支払った。せめて信用のあるタクシーを手配いただきたい。
This review was submitted before 2018 and has not been verified.

6/10 Good

尚算滿意
畧為陳舊，整體設施及價格也算滿意
This review was submitted before 2018 and has not been verified.

8/10 Very good

ジャスコやサイゼリアが近くにある郊外のホテルです。
一番安い部屋を予約したのですが、最初に通された部屋は通常使われていないと思われる汚い部屋でした。 通常の価格を考えても不釣合いな汚い部屋でした。Hotel.comに連絡しホテルにも直接交渉してやっと替えて貰った部屋は非常に綺麗な部屋でした。結果として良い滞在でしたが、もし他の方が滞在する場合同じ様に対応して貰えるのかが心配です。
This review was submitted before 2018 and has not been verified.

8/10 Very good

Good hotel, far from everything.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.