2/10 Poor
3 January 2024
The hotel manager and employees are not doing their jobs. No towels changed in the room even if we left the dirty ones on the floor, the hotel manager or any employee didn't know how the room safe worked, the fridge in the room wasn’t working and was replaced just the last day. Even so re s we, when we complained the hotel manager said it was our fault. All other people at the hotel were paying much less because they didn’t book through Expedia. The hotel manager said that they couldn’t adjust the price and I never receive the bill or receipt but I was charged automatically instead of charging my credit card in front of me at check out.
VICTORIA
VICTORIA, 4-night family trip
Verified Expedia guest review