Had asked for a ground floor room because of mobility difficulties but on checking in was told after querying being on 2nd floor that a room for 3 adults was not possible except on 2nd floor which was only accessible via external 2 flight staircases with 28 steps! In the rain and wet conditions it was a difficult and quite dangerous climb for one of our party, and especially intimidating as the railing height was low with evidence of wood rot and a long way down which for someone who also suffers from problems with vertigo and fear of heights very unpleasant indeed. Also, the way we were advised to access our room turned out to be the long way around which was very unhelpful indeed. In room air conditioning did not work; only option was on or off :-( Also, there was just one velux light in the roof for daylight so no view except for the roof of the neighbouring tall building which had a floodlight which glared into our room all night; the shutter was broken and would not operate! The bed mattress had very soft edges making it uncomfortable for a standard double bed; inevitably my parnter and I both occupied uncomfortable sagging mattress edges; this and the light glaring through the velux window made for a rubbish night sleep after 500km journey. Breakfast overpriced at just under 11 Euros each for poor choice; no eggs in any form, no hot options, cheap cereals, one cheese choice, no croissants, in fact not much at all. However, shower room was good and newly refitted.