The Shops at Heavenly Village - 5 min walk - 0.5 km
Casino at Harveys Lake Tahoe - 7 min walk - 0.7 km
Casino at Harrah's Lake Tahoe - 8 min walk - 0.7 km
Lakeside Beach - 10 min walk - 0.9 km
Getting around
Lake Tahoe, CA (TVL) - 17 min drive
Reno Tahoe Intl. Airport (RNO) - 61 min drive
Truckee, CA (TKF-Truckee Tahoe) - 62 min drive
Restaurants
Base Camp Pizza Co. - 5 min walk
Starbucks - 6 min walk
Starbucks - 8 min walk
Blue Dog Gourmet Pizza - 8 min walk
American River Café at Harrah's Lake Tahoe - 9 min walk
About this property
Big Pines Mountain House
When you stay at Big Pines Mountain House, you'll be in a great location, within a short 10-minute walk of Heavenly Gondola and Casino at Harveys Lake Tahoe. Guests can enjoy the seasonal outdoor pool, and hiking/biking trails, kayaking and mountain biking are nearby. Also, Casino at Harrah's Lake Tahoe and Golden Nugget Lake Tahoe Casino are within a 15-minute walk. Fellow travellers say great things about the helpful staff and location.
Languages
English, Spanish
At a glance
Hotel size
75 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 8:30 AM - 10:30 PM
Front desk staffed during limited hours
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 4 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets allowed (2 total)*
Service animals welcome
Restrictions apply*
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking on site
On-site parking is limited
Other information
Designated smoking areas
Property amenities
Travelling with children
Children stay for free (see details)
What to do
Golfing nearby
Hiking/biking trails nearby
Mountain biking nearby
Kayaking nearby
Downhill skiing nearby
Scuba-diving nearby
Snowboarding nearby
Services
Front desk (limited hours)
Multilingual staff
Facilities
Seasonal outdoor pool
Accessibility
Braille/raised signage
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Grab bar near toilet
Upper floors accessible by stairs only
Room amenities
Be entertained
32-inch LCD TV
Cable TV channels
Home comfort
Air conditioning and heating
Coffee/tea maker
Sleep well
Bed sheets provided
Freshen up
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Free WiFi
Food and drink
Fridge
Microwave
More
Limited housekeeping
Access via exterior corridors
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge of USD 25 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 25 per pet, per night
Pool, spa, & gym (if applicable)
The seasonal pool is open from July to September
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Also known as
Big Mountain House
Big Pines Mountain
Big Pines Mountain House
Big Pines Mountain House Motel
Big Pines Mountain House Motel South Lake Tahoe
Big Pines Mountain House South Lake Tahoe
Big Pines Mountain House Of Tahoe Hotel South Lake Tahoe
Big Pines Mountain Lake Tahoe
Big Pines Mountain House Hotel
Big Pines Mountain House South Lake Tahoe
Big Pines Mountain House Hotel South Lake Tahoe
Frequently asked questions
Does Big Pines Mountain House offer free cancellation for a full refund?
Yes, Big Pines Mountain House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Big Pines Mountain House?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Big Pines Mountain House?
Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Big Pines Mountain House?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Big Pines Mountain House?
Check-in start time: 4:00 PM; check-in end time: anytime. There's a charge of USD 25 for early check-in (subject to availability). Check-out time is 11 AM. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Big Pines Mountain House?
No, this hotel doesn't have a casino, but Casino at Harveys Lake Tahoe (7-min walk) and Casino at Harrah's Lake Tahoe (8-min walk) are both nearby.
What is there to do at Big Pines Mountain House and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and snow tubing, and in warmer months, enjoy a round of golf at the nearby golf course. Big Pines Mountain House also has a seasonal outdoor pool.
What's the area around Big Pines Mountain House like?
Big Pines Mountain House is a short 4-minute walk from Heavenly Gondola and 7 minutes' walk from Casino at Harveys Lake Tahoe. Travellers say that the hotel is in a great location.
Big Pines Mountain House Reviews
Reviews
6.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.2/10
Cleanliness
6.8/10
Staff & service
6.0/10
Amenities
5.6/10
Property conditions & facilities
5.8/10
Eco-friendliness
Reviews
4/10 Fair
14 November 2024
The room was dirty. My shower handle wasn't even on the spigot. Just sitting in the bottom of the shower. It continuously dropped. The front desk just blew me off.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
15 October 2024
LUIS
LUIS, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
12 October 2024
Stevie
Stevie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 October 2024
Jose Luis
Jose Luis, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
30 September 2024
Tyler
Tyler, 1-night trip
Verified Hotels.com guest review
4/10 Fair
29 September 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
21 September 2024
Close to Stuff
It was perfect walking distance from the Harvey’s Outdoor Theatre and it was a perfect place to rest your head. It worked.
Sarah
Sarah, 1-night trip with friends
Verified Hotels.com guest review
6/10 Good
11 September 2024
The front desk people were nice the only thing is they need to get better housekeeping staff the room was not that clean. Sink was dirty and so was the shower. Found some Bobby pins on the floor. Overall the stay was okay
Rosalba
Rosalba, 2-night trip
Verified Hotels.com guest review
2/10 Poor
8 September 2024
This was the worst stay ever
The hotel was awoaul
Bathroom door didnot close
No shampo pr sope or anything in bathroom
Microwave didnot work
Tv didnot woek at first.
Everything in room look out of place and dirty and old.
Will never ever stay there again
Noora
Noora, 2-night trip
Verified Hotels.com guest review
2/10 Poor
30 August 2024
Anhthu T
Anhthu T, 2-night family trip
Verified Hotels.com guest review
6/10 Good
29 August 2024
I knew going into this stay i wouldn't be getting luxury, but it was nice and clean, the beds were comfortable, and the staff was very friendly and helpful. The property was a little run down but you can't beat the location for walkability to the lake, the casinos, and the shops and restaurants. I'd stay there again.
Lindley
Lindley, 3-night family trip
Verified Hotels.com guest review
6/10 Good
29 August 2024
Clean but outdated which is in line with the low price. The trouble came when I left 2 shirts in the room. Uncooperative and rude staff and I will never get them back. I was told it's my fault for accidentally leaving them there. The post office has black listed this motel and won't work with them. Very disappointed.
Deborah
Deborah, 2-night trip
Verified Hotels.com guest review
2/10 Poor
27 August 2024
Would NOT recommend this place
I don’t even see how this place has three starts. The hotel room was very dirty, there was pee on the wall in the bathroom. Everything was not clean from the sheets on the bed to the towels hanging up in the bathroom. We actually left to Ross and bought bed sheets and blankets. I was worried we were going to get bed bugs. The guy in the front office was not friendly and he made it seem that you were bugging him. I would NOT recommend this place even if it’s for a one night trip.
Janae
Janae, 1-night trip
Verified Hotels.com guest review
6/10 Good
26 August 2024
Good location. Tv would not work most of trip. Not sure if it was satelight or what was wrong but it was direct tv and we simply wanted to check out sports updates and sleep better with tv but could not do that. If you arrive after dark be ready for absolutely no parking. Room was not very clean. Like i said great location near town and entertainment but room was not worth the price we paid.
Vanessa
Vanessa, 2-night trip
Verified Hotels.com guest review
2/10 Poor
25 August 2024
Worst hotel ever!! The pictures on the internet do not match what the rooms look like. They did not clean the room before hand found dog food on the floor and popcorn on the floor as well the bed was the worst it was like sleeping on the floor
Stephanie
Stephanie, 2-night romance trip
Verified Expedia guest review
6/10 Good
25 August 2024
Property need up keep, room had a smell, towels were old and rough, tv did not work, the mattress were comfortable. The concierge was not friendly.
guillermo
guillermo, 2-night trip
Verified Expedia guest review
2/10 Poor
24 August 2024
Absolutely gross and unsafe. Room was broken down lamp shade fell off lamp and toilet was plugged with toilet paper and poop. I felt like we were being watched all night. The room had a conjoined door to the room next door. The lock on the door was broken and the hotels fix was to place a dresser in front of it. Do not stay here if you value your health and life. Prior to going to Tahoe my children were scared of the local bears. The rats outside of the hotel dominated any size bear. The photos online do not represent the rooms. It’s not only nasty it’s a scam.
Kyle
Kyle, 1-night family trip
Verified Expedia guest review
4/10 Fair
23 August 2024
Very disappointed
The floor was blistered and peeling. The night stand's top finish was partially stripped to the bare wood. The windows had no screens. No coffee in office. Parking lot was practically empty, but they wouldn't give a 70 year old person a ground floor room when requested.
Verified traveller
1-night trip
Verified Hotels.com guest review
6/10 Good
22 August 2024
Big Pines is very clean, quiet, and in a great location that is close to downtown. The room was perfect for a quick, one night trip for a fairly cheap price. It is also nice that they are pet friendly. One thing that was not ideal was that the toilet did not flush well, even when it was just tp.
Courtney
Courtney, 1-night romance trip
Verified Expedia guest review
8/10 Very good
21 August 2024
The price was nice and the location was great. Wish they had a hot tub though.
Bobbie
Bobbie, 1-night family trip
Verified Expedia guest review
2/10 Poor
16 August 2024
Jose
Jose, 2-night trip
Verified Expedia guest review
4/10 Fair
16 August 2024
Air conditioning, TV, microwave, coffee maker were not working. Old and rundown. Unkept. It should have been cheaper than what I paid for. There was a Dirty socks in between the mattress and the head board. Shower was small and squeaks. When they tried to fix the air conditioner, it turned off every 34 minutes and the worker had to turn the breaker on every time.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 August 2024
Big Pines Mountain House
Simple, quiet place. Good location. Large room.
oleg
oleg, 2-night trip
Verified Hotels.com guest review
4/10 Fair
13 August 2024
Do t stay here. Pay more and stay some place that isnt run down and dirty.
Steve
Steve, 1-night romance trip
Verified Expedia guest review
2/10 Poor
12 August 2024
This was the worst experience in a hotel … the carpet was so dirty and the AC stinks - can’t say enough it was a last minute booking so we were not able to get anything else that late in the night - the bath tub had glass doors and one of the panels was missing so a lot of water came out to the floor. The. Toiletries were so basic to shampoo and conditioner- no lotion I had to go to the front desk to request anything bc there was no phone in the room- AVOID THIS HOTEL- was worst that any motel I can’t tell you enough totally not going back there- the only thing was the location was very convenient- the pics in Expedia are very deceiving totally not as advertised! BE AWARE . Also the customer service was horrible - I requested for room house keeping and they didn’t even delivered clean towels !!