Occidental at Xcaret Destination - All Inclusive

I was really excited to stay here. The resort itself is really nice but the staff was very disappointing! The front desk people were rude, the manager was very rude, nobody really went the extra mile to make sure you were comfortable. Somebody is asking you every 3 minutes to do a timeshare tour. There were mosquitoes coming through the vents in our room which made the nights stay uncomfortable. The pools were kinda dirty too honestly. We spent 4 days at Valentin Imperial Resort and they exceeded our expectations. Occidental didn’t even come close. The best part of our one night stay there were the monkeys. I don’t think we will go back.

The instalations was great, the food less than regular, regular actitud Of service

If you aren’t on the royal package, you are going to have a bad experience. The food options are horrible. Food was always tasteless and cold and drinks options very limited. Waist more time trying to get to the room than the fun you can have at this place. Room was dirty and the pillows smell like sweat and old. Save yourself some stress and money. Stay somewhere else!

Hotel stuff Amaizing only ting i dont like that ppl pretty much want you to buy timeshare they look for you and they dont let you enjoy your trip i dont care about nothing you offer me i want to relax and live me alone I feel like they all over you i dont like that at all hotel is nice food not so good we got the all xcaret park we were tinking we have all there nop waist of money dont wort the extra money we used one time drinks are not top quality but they told us for extra money you can have better drinks lol! My kids room they never got sodas or nothing restock in there mini fridge no towels they have to call several times to get in towels i will not stay there again

Not worth your money! Room smelled moldy and it was as moist as it was outside. Bed was uncomfortable and linens were rough. It had a very small man-made beach, which is not worth it. A lot of things were closed off. We experienced an unexpected hurricane while we were here and the hotel was unprepared. The guests were put in the convention center. We had no space at all in between each other. We laid on the floor only the linen separating us. We were given a measly, sad sandwich with mayo, which I can’t eat and they didn’t have back-up food in case of allergies. We could of at least have gotten some of our money back for experiencing this horrid day. I enjoyed the views and the food.

Staff is very friendly however they try and get you to buy into the Royal club constantly. The all inclusive is okay food and bad liquor for guest staying in regular building /area. if you’re staying in Royal Club you then have better liquor and better trolly service. Not what I was told when I called and inquired before booking. Concierge failed to send fruits to my room! Property is big and well maintained. Wild animals come visit your balcony (for the animal lovers) maybe best part of my stay .... the animals!

The resort grounds were beautiful! We've been to Mexico four times and this was by far our favorite visit yet. The staff is so friendly and helpful. From the minute we set foot on resort property, they made us feel like family. There's so much to see and do. You can snorkel on site or next door at Xcaret Park. You can even buy a discounted multiple day pass to Xcaret Park from the resort concierge. There is so much wildlife right on the resort property! We walked and explored the resort grounds daily. We will definitely make a return visit. This is now our favorite place to stay in the Riviera Maya.

The property was fantastic and very open. What I wasn't pleased with was getting asked everyday a couple times a day about taking the vacation club tour.

Weather was incredible , food was amazing and most of all the personal was very humble , friendly and very attentive to your needs. It was my 3rd year anniversary and our first time in Cancun . Amazing !

Everything I'm Occidental Xcaret is amazing. I have to thank you everyone in the hotel,maids,concierge,land scaping, bartender,cooks,servers,the drivers in side of the. Hotel and everyone who help us directly and indirectly.with the service we had.specialy to a concierge..ISRAEL GONZALEZ from building 21,,ELIAS A NUEVO and ESTELA.Very nice friends. Also l have to mention.near to the pools there is no bathroom,and l saw a lot of adults drinking,but l never saw them go out to pools for the bathrooms.well l have a lot of good things to say but,l prefer to live again all this thing's next year.see you soon Occidental Xcaret. Thank you to all of you.