Occidental at Xcaret Destination - All Inclusive
All-inclusive beachfront property with spa, near Xcaret Eco Theme Park
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Occidental at Xcaret Destination - All Inclusive
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Overview of Occidental at Xcaret Destination - All Inclusive
8.0 out of 10 Very good
8.0/10 Very good
Property highlights
- Pool
- Free breakfast
- Spa
- Free parking
- Free WiFi
- Restaurant
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
Main amenities
- Daily housekeeping
- On the beach
- 10 restaurants and 10 bars/lounges
- Full-service spa
- 7 outdoor pools
- Nightclub
- Free children's club
- 2 outdoor tennis courts
- Sauna
- Beach towels
- Children's pool
- Beach bar
Feel at home
- Free cots/infant beds
- Children's pool
- Playground on site
- Children's club (free)
- Private bathroom
- Cable/satellite TV service
Room options
View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)
Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)
View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)
Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)
View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)
Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)
View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)
Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)
View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)
Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)
View all photos for Royal Suite (Level)
Royal Suite (Level)
View all photos for Luxury Room (Royal Level)
Luxury Room (Royal Level)
View all photos for Junior Studio Suite
Junior Studio Suite
View all photos for Deluxe Room
Deluxe Room
View all photos for Deluxe Room (Concierge)
Deluxe Room (Concierge)
About this area
What's nearby
- On the beach
- Xcaret Eco Theme Park - 16 min walk
- Xplor Theme Park - 21 min walk
- Ferry to Cozumel - 9 min drive
- Playa del Carmen Maritime Terminal - 12 min drive
- Playa del Carmen Main Beach - 16 min drive
- Playacar Golf Club - 13 min drive
- Central Square - 11 min drive
- Mamitas Beach - 19 min drive
- Quinta Avenida - 13 min drive
- Gran Coyote Golf - 14 min drive
Getting around
Restaurants
- Occidental Vacation Club First Club Lounge at Grand Xcaret - 10 min walk
- Blue Moon Beach Bar Sandos Select Club - 9 min drive
- Festival Grand Buffet - 9 min drive
- Cafeteca - 7 min drive
- El Mercado de San Juan - 7 min drive
About this property
Occidental at Xcaret Destination - All Inclusive
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Activities and facilities/equipment
All non-motorised water sports are included.
Land activities
Fitness facilities
Miniature golf
Tennis
Volleyball
Lessons/classes/games
Aerobics
Dancing
Yoga
Entertainment
On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Languages
English, French, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)
Social distancing
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.
At a glance
Hotel size
- 765 rooms
Arriving/Leaving
- Check-in time from 3:00 PM until midnight
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is 11:00 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
- Minimum Spring Break check-in age is 21
Children
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
Parking
- Free uncovered on-site self-parking
- Wheelchair-accessible parking on site
Other information
- Designated smoking areas
Property amenities
Food and drink
- Free full breakfast each morning 7:00 AM–11:00 AM
- 10 restaurants
- 10 bars/lounges
- Beach bar
- Poolside bar
- Swim-up bar
- Coffee shop
- Private dining
- Room service (limited hours)
- Snack bar/deli
- Water dispenser
Travelling with children
- Free children's club
- Children's pool
- Mini golf
- Playground
- Children's games
What to do
- On the beach
- Tennis
- Beach volleyball
- Archery
- Ecotours
- Mini golf
- Snorkelling
- Evening entertainment
- Pool table
- Table football
- Ping pong
- Golfing nearby
Working away
- Business centre
- 2 meeting rooms
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- On-site car hire
- Dry cleaning/laundry services
- Free food/drink shopping service
- Hair salon
- Luggage storage
- Wedding services
- Multilingual staff
- Beach towels
- Pool loungers
Facilities
- Built in 2016
- ATM/banking
- Safe-deposit box at front desk
- Garden
- Terrace
- 7 outdoor pools
- Shopping centre on-site
- Arcade/games room
- Full-service spa
- Nightclub
- 2 outdoor tennis courts
- Sauna
- Massage/treatment rooms
- Music library
- At least 80% of food locally sourced
- Vegan dining options
- Vegetarian dining options
- Humane treatment of captive wild animals
- Locally owned and organised tours and activities
- Local artist showcase
- Local culture and ecosystem education
- Double-glazed windows
- At least 80% of lighting from LEDs
- Comprehensive food waste policy
- Comprehensive recycling policy
- No plastic soft drinks bottles
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic water bottles
- Water dispenser
- Reusable cups only
- Reusable tableware only
- Banquet hall
- Reception hall
Accessibility
- Lift
- In-room accessibility (selected rooms)
- Wheelchair-accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Visual alarms in hallways
- Handrails in stairwells
- Well-lit path to entrance
Room amenities
Be entertained
- 37-inch LED TV
- Cable TV channels
Home comfort
- Air conditioning
- Ceiling fan
- Minibar
- Coffee/tea maker
- Iron/ironing board
Sleep well
- Down duvet
- Blackout curtains
- Premium bedding
- Free cot/infant bed
What to enjoy
- Balcony
Freshen up
- Private bathroom
- Shower only
- Eco-friendly toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Access via exterior corridors
- Eco-friendly toiletries
- Bulk dispenser for toiletries
- Energy-saving switches
- LED light bulbs
- Recycling
- Water-efficient showers only
- Water-efficient toilets only
- Mobile key entry
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages.
Dining
Le buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- A tax is imposed by the city: USD 1.81 per accommodation, per night
Pool, spa, & gym (if applicable)
- Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; guests can access their rooms with a mobile device; masks are required in public areas.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).
Policies
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.
This property accepts credit cards and cash.
Also known as
Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive