Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Xcaret, Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Occidental at Xcaret Destination - All Inclusive

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's club (free)
  • Children's pool
  • Beach property
8.8 cleanliness ratingCleanliness rated 8.8 by Hotels.com customers
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Xcaret, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Xplor Theme Park
  • Free full breakfast, free WiFi in lobby, and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's club (free)
    • Children's pool
    • Beach property

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • The beach restaurant was under construction due to severe damage from the hurricane.…Dec 14, 2020
  • Humongous hotel where it is easy to get lost. One of the biggest pools in any hotel that…Nov 10, 2020

Occidental at Xcaret Destination - All Inclusive

More Info: 6823 2342

from S$208
  • Royal Level Luxury Room
  • Royal Level Luxury Room 1AD
  • Deluxe Room Concierge
  • Deluxe Room Concierge 1AD
  • Junior Suite
  • Junior Suite 1AD
  • Deluxe Room
  • Deluxe Room 1AD
  • Royal Level Suite
  • Royal Level Suite 1AD
  • Deluxe Room Unlimited XCARET Entrance and Xperience
  • Deluxe Room 1AD Unlimited XCARET Xperience
  • Junior Suite Unlimited XCARET Xperience
  • Junior Suite 1AD Unlimited XCARET Xperience
  • Royal Level Luxury Room Unlimited XCARET Xperience
  • Royal Level Luxury Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Room 1AD Unlimited XCARET Xperience
  • Royal Level Suite Unlimited XCARET Xperience

What’s around Occidental at Xcaret Destination - All Inclusive

Landmarks

  • On the beach
  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 24 min walk
  • Ferry to Cozumel - 2.7 mi / 4.4 km
  • Quinta Avenida - 5.5 mi / 8.9 km
  • Playa del Carmen Main Beach - 5.6 mi / 9 km
  • Playa del Carmen Maritime Terminal - 5.6 mi / 9 km
  • Mamitas Beach Club - 6.1 mi / 9.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

At a glance

Key facts

Size

  • 765 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • Free children's club (ages 12 and under)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free uncovered onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free full breakfast daily
  • 11 restaurants
  • 10 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Number of outdoor pools - 5
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Golfing nearby
  • Nightclub
  • Swim-up bar
  • Tennis on site
  • Pool sun loungers
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 2
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club
  • Supervised activities for children ages 12 years old and younger

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving lessons
  • Surcharge for room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Offsite tours
  • Transportation to offsite activities

Spa

The Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Le buffet - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Sonora Steak House - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.

Los Olivos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

D Oriental - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Occidental at Xcaret Destination - All Inclusive’s small print

Also known as

  • Occidental All Inclusive
  • Occidental Grand Xcaret
  • Occidental Xcaret Destination All Inclusive Playa del Carmen
  • Occidental Xcaret Grand
  • Xcaret Grand Occidental
  • Occidental Xcaret Destination Playa del Carmen
  • Occidental Grand Resort All Inclusive
  • Occidental Xcaret Destination All Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property uses a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.27 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Occidental at Xcaret Destination - All Inclusive

  • Does Occidental at Xcaret Destination - All Inclusive offer free cancellation for a full refund?
    Yes, Occidental at Xcaret Destination - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Occidental at Xcaret Destination - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Occidental at Xcaret Destination - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Occidental at Xcaret Destination - All Inclusive?
    Yes, there are 5 outdoor pools and a children's pool.
  • Are pets allowed at Occidental at Xcaret Destination - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Occidental at Xcaret Destination - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is 11:00 AM.
  • Are there restaurants at or near Occidental at Xcaret Destination - All Inclusive?
    Yes, there are 11 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Perché no (3.7 mi), El Gran Taco (4 mi), and Doña Aurelia (4.4 mi).

Recent reviews

Very good 8.2 From 2,176 reviews

Very good 8.0
It was just OK
I was really excited to stay here. The resort itself is really nice but the staff was very disappointing! The front desk people were rude, the manager was very rude, nobody really went the extra mile to make sure you were comfortable. Somebody is asking you every 3 minutes to do a timeshare tour. There were mosquitoes coming through the vents in our room which made the nights stay uncomfortable. The pools were kinda dirty too honestly. We spent 4 days at Valentin Imperial Resort and they exceeded our expectations. Occidental didn’t even come close. The best part of our one night stay there were the monkeys. I don’t think we will go back.
Sara, mx1 night trip
Very good 8.0
Great instalations but another all inclusive
The instalations was great, the food less than regular, regular actitud Of service
mx5 night family trip
Fair 4.0
If you aren’t on the royal package, you are going to have a bad experience. The food options are horrible. Food was always tasteless and cold and drinks options very limited. Waist more time trying to get to the room than the fun you can have at this place. Room was dirty and the pillows smell like sweat and old. Save yourself some stress and money. Stay somewhere else!
TonyC, us2 night romance trip
Good 6.0
Hotel stuff Amaizing only ting i dont like that ppl pretty much want you to buy timeshare they look for you and they dont let you enjoy your trip i dont care about nothing you offer me i want to relax and live me alone I feel like they all over you i dont like that at all hotel is nice food not so good we got the all xcaret park we were tinking we have all there nop waist of money dont wort the extra money we used one time drinks are not top quality but they told us for extra money you can have better drinks lol! My kids room they never got sodas or nothing restock in there mini fridge no towels they have to call several times to get in towels i will not stay there again
Esmcc, us8 night family trip
Fair 4.0
Not worth your money! Room smelled moldy and it was as moist as it was outside. Bed was uncomfortable and linens were rough. It had a very small man-made beach, which is not worth it. A lot of things were closed off. We experienced an unexpected hurricane while we were here and the hotel was unprepared. The guests were put in the convention center. We had no space at all in between each other. We laid on the floor only the linen separating us. We were given a measly, sad sandwich with mayo, which I can’t eat and they didn’t have back-up food in case of allergies. We could of at least have gotten some of our money back for experiencing this horrid day. I enjoyed the views and the food.
Azucena, us5 night family trip
Very good 8.0
Staff is very friendly however they try and get you to buy into the Royal club constantly. The all inclusive is okay food and bad liquor for guest staying in regular building /area. if you’re staying in Royal Club you then have better liquor and better trolly service. Not what I was told when I called and inquired before booking. Concierge failed to send fruits to my room! Property is big and well maintained. Wild animals come visit your balcony (for the animal lovers) maybe best part of my stay .... the animals!
Penny, us5 night romance trip
Exceptional 10.0
The resort grounds were beautiful! We've been to Mexico four times and this was by far our favorite visit yet. The staff is so friendly and helpful. From the minute we set foot on resort property, they made us feel like family. There's so much to see and do. You can snorkel on site or next door at Xcaret Park. You can even buy a discounted multiple day pass to Xcaret Park from the resort concierge. There is so much wildlife right on the resort property! We walked and explored the resort grounds daily. We will definitely make a return visit. This is now our favorite place to stay in the Riviera Maya.
SherriB, us4 night family trip
Very good 8.0
The property was fantastic and very open. What I wasn't pleased with was getting asked everyday a couple times a day about taking the vacation club tour.
Asia, us6 night romance trip
Exceptional 10.0
Xcaret
Weather was incredible , food was amazing and most of all the personal was very humble , friendly and very attentive to your needs. It was my 3rd year anniversary and our first time in Cancun . Amazing !
Kassem A, us5 night trip
Exceptional 10.0
Everything I'm Occidental Xcaret is amazing. I have to thank you everyone in the hotel,maids,concierge,land scaping, bartender,cooks,servers,the drivers in side of the. Hotel and everyone who help us directly and indirectly.with the service we had.specialy to a concierge..ISRAEL GONZALEZ from building 21,,ELIAS A NUEVO and ESTELA.Very nice friends. Also l have to mention.near to the pools there is no bathroom,and l saw a lot of adults drinking,but l never saw them go out to pools for the bathrooms.well l have a lot of good things to say but,l prefer to live again all this thing's next year.see you soon Occidental Xcaret. Thank you to all of you.
Enrique, us4 night family trip

Occidental at Xcaret Destination - All Inclusive