Westgate Lakes Resort & Spa Universal Studios Area

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Primary image
Water park
7 outdoor pools, pool umbrellas, sun loungers
7 outdoor pools, pool umbrellas, sun loungers
Terrace/patio

Overview of Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
4-star hotel with water park, near Orange County Convention Center

7.6/10 Good

2,778 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is S$192
Price available on 16/08/2022
Map
9500 Turkey Lake Rd, Orlando, FL, 32819
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurant and bar/lounge
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs
  • Water park
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Children's pool
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Cookware, dishware, and utensils
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Universal Orlando Resort - 43 min walk
  • The Wheel at ICON Park™ - 8 min drive
  • Aquatica - 10 min drive
  • Orange County Convention Center - 7 min drive
  • Universal’s Islands of Adventure - 5 min drive
  • Universal’s Volcano Bay - 8 min drive
  • Pointe Orlando - 5 min drive
  • Universal Studios Florida - 10 min drive
  • Orlando Vineland Premium Outlets - 6 min drive
  • Universal CityWalk - 6 min drive
  • The Wizarding World of Harry Potter™ - 7 min drive

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive
  • Orlando Sanford Intl. Airport (SFB) - 43 min drive
  • Orlando Station - 13 min drive
  • Kissimmee Station - 20 min drive
  • Winter Park Station - 22 min drive

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area features a marina and puts you just a 5-minute drive from Universal Orlando Resort. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at Drafts Sports Bar & Grill, which is open for breakfast, lunch, and dinner. Other highlights at this upscale hotel include 7 outdoor pools, a water park, and a poolside bar. Fellow travelers say good things about the pool and helpful staff.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1990 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Water park access (surcharge)
  • Children's pool
  • Mini golf
  • Bowling alley
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Bowling alley
  • Mini golf
  • Kayaking
  • Fishing
  • Golf lessons nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 28 buildings/towers
  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • 7 outdoor pools
  • Water park access (surcharge)
  • Arcade/game room
  • Full-service spa
  • Marina
  • 7 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Microwave
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries

Special features

Spa

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per accomodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 19.99 per accommodation, per night
  • Resort fee inclusions:
    • Pool access
    • Fitness center access
    • Sporting facilities or equipment
    • Business center/computer access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room coffee
    • Additional inclusions

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Frequently asked questions

Overall score and ratings

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.9/10

Property conditions & facilities

7.8/10

Eco-friendliness

4/10 Fair

Every amenity costs more money
This is a Time Share resort. Every amenity costs more money. The water park is $20 per person. Hallway alarms going off all day/night. Vacationers are very loud coming and going. Not a relaxing place for vacation. Bring lots of money to enjoy the amenities.
Susan, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Rude hotel
They push timeshare stuff on family too heavy. And when you decline They retaliate on you. They don't have manners to greet you in the morning.
Reon, 7-night business trip
Verified Hotels.com guest review

2/10 Poor

Avery, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Yhanmen, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Ivalynn, 3-night trip
Verified Hotels.com guest review

8/10 Very good

The new water park in the resort is extremely convenient. Parking can be an issue if arriving at night
Luis, 3-night family trip
Verified Hotels.com guest review

6/10 Good

4 hours of trying to sell us a timeshare. After we said no another lady came and tried selling us something else. Very upsetting on the first day. Neighbors were loud and left their garbage outside for 2 days. Other then that everything was okay.Also bars next to the pool were closed. Hard to find parking. Had to park far away from room. Room was nice once inside. Not very happy with stay
Dagoberto, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Westgate
We overall had a good stay. We love the room it was a deluxe one bedroom. Only thing I don't care for is hearing neighbors doors slam and you can hear voices kids talking loud but they do finally go to sleep later at night. The restaurant there is rather expensive and also groceries so it's better to run to Walmart which is down the road
Dora, 3-night trip
Verified Hotels.com guest review

2/10 Poor

HIGHLY DISSATISFIED
The hotel itself was very nice and clean. There are two issues I had with my stay. The first one is having to pay a resort fee per day and also having to pay $20 per day for the water park… not advertised anywhere on Hotels.com. My other issue is being manipulated into a 2.5 hour timeshare scam. They will bring you over to a “relations desk” and promise you all these goodies with no explanation of what you are doing. Super scheme vibes!
Krysten, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect. Did have trouble with keeping phone calls or hearing on my phone. Got on the internet once for 1 minute then no wi fi. Gave up. Love the water park and everything else
Sherie, 3-night family trip
Verified Hotels.com guest review