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Westgate Lakes Resort & Spa Universal Studios Area

Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

Exterior
Water park
7 outdoor pools, pool cabanas (surcharge), pool umbrellas
7 outdoor pools, pool cabanas (surcharge), pool umbrellas
Terrace/patio

Overview of Westgate Lakes Resort & Spa Universal Studios Area

Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property
4-star hotel with water park, near Orange County Convention Center
7.6 out of 10 Good
7.6/10 Good

3,165 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Pet-friendly
  • Free parking
  • Restaurant
  • Connecting rooms available
Map
9500 Turkey Lake Rd, Orlando, FL, 32819
Main amenities
  • Daily housekeeping
  • Marina
  • Restaurants and 2 poolside bars
  • Full-service spa
  • 7 outdoor pools and 7 spa tubs
  • Lazy river
  • Water park
  • 2 outdoor tennis courts
  • Fitness centre
  • Sauna
  • Steam room
  • Free use of bicycles
For families
  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Cookware, dishware and utensils

Room options

About this area

What's nearby

  • On the waterfront
  • CoCo Key Water Resort - 4 min drive
  • The Wheel at ICON Park™ - 4 min drive
  • Universal’s Volcano Bay - 6 min drive
  • Orlando Vineland Premium Outlets - 5 min drive
  • Aquatica - 6 min drive
  • Pointe Orlando - 5 min drive
  • Universal CityWalk - 5 min drive
  • Orange County Convention Center - 6 min drive
  • Universal Studios Florida - 7 min drive
  • Universal’s Islands of Adventure - 8 min drive

Getting around

  • Kissimmee, FL (ISM-Kissimmee Gateway) - 18 min drive
  • Orlando International Airport (MCO) - 21 min drive
  • Orlando, FL (SFB-Orlando Sanford Intl.) - 43 min drive
  • Orlando Station - 16 min drive
  • Winter Park Station - 20 min drive
  • Kissimmee Station - 31 min drive

Restaurants

  • Dave & Buster's - 5 min drive
  • Rocks - 6 min drive
  • Miller's I-Drive Ale House - 5 min drive
  • Maggiano's - 6 min drive
  • B-Line Diner - 7 min drive
Map

About this property

Westgate Lakes Resort & Spa Universal Studios Area

Featuring a marina, Westgate Lakes Resort & Spa Universal Studios Area puts you within a 10-minute drive of Orlando International Premium Outlets and Aquatica. Guests can visit the spa to indulge in deep-tissue massages, body wraps or facials, and American cuisine is served at Drafts Sports Bar & Grill, which is open for breakfast, lunch and dinner. There are 7 outdoor pools and 2 poolside bars at this upmarket hotel, along with in-room conveniences such as sofa beds and microwaves. Fellow travellers say good things about the pool and helpful staff.

Languages

English, Portuguese, Spanish

At a glance

Hotel size

  • 1990 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 per room, up to 60 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 poolside bars
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Water park access (surcharge)
  • Children's pool
  • Mini golf
  • Lazy river
  • Bowling alley
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Pool toys
  • Pool gate
  • Fence around the pool
  • Lifeguard on site

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Bowling alley
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Fishing
  • Golf lessons nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (25000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • 28 buildings/towers
  • Built in 1984
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • 7 outdoor pools
  • Water park access (surcharge)
  • Arcade/games room
  • Full-service spa
  • Lazy river
  • Marina
  • 7 hot tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Double sofa bed
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Wireless Internet access (speed of 50+ Mbps)
  • Free local calls
  • Desk chair

Food and drink

  • Microwave
  • Cookware, dishes and utensils
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Drafts Sports Bar & Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro – This delicatessen serves breakfast, lunch and light fare. Open daily.
Cordovano Joe's Pizza – This restaurant specialises in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli – This delicatessen specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Open daily.
Buccaneer Galley – This bar specialises in American cuisine and only serves light fare. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 24.73 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Business centre/computer access
    • Fitness centre access
    • In-room coffee
    • In-room safe
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • Pool access
    • Sporting facilities or equipment

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

Also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Frequently asked questions

Does Westgate Lakes Resort & Spa Universal Studios Area offer free cancellation for a full refund?
Yes, Westgate Lakes Resort & Spa Universal Studios Area does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there are 7 outdoor pools and a children's pool.
Are pets allowed at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 60 lb per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Westgate Lakes Resort & Spa Universal Studios Area?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Westgate Lakes Resort & Spa Universal Studios Area?
You can check in from 4:00 PM - midnight. Check-out time is 10 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Westgate Lakes Resort & Spa Universal Studios Area and nearby?
Have fun with on-site activities such as kayaking, fishing and cycling and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics , basketball and bowling. Indulge in a treatment at the spa and soothe your senses in one of the 7 hot tubs. Westgate Lakes Resort & Spa Universal Studios Area also has 2 poolside bars, a sauna and a steam room, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Westgate Lakes Resort & Spa Universal Studios Area?
Yes, Drafts Sports Bar & Grill offers American cuisine.
What's the area around Westgate Lakes Resort & Spa Universal Studios Area like?
Westgate Lakes Resort & Spa Universal Studios Area is located on the waterfront, a short 1-minute walk from Dr. P. Phillips Hospital. Travellers say that the hotel is in a great location.

Reviews

7.6

Good

7.8/10

Cleanliness

7.9/10

Staff & service

7.8/10

Amenities

7.7/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

Veronica, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Warning ! Stay somewhere else!
This hotel is horrible !! Very outdated and dirty! Sofa bed was broke the entire time .. we asked to be moved and they said they would fix it! Water park is advertised as an amenity however they charge $25 a person per day including children over 3 ! Resort fee covers nothing as all amenities have a charge! Extreme amount of walking ! Do not stay here if you don’t want to walk! It’s a very long walk to even the lobby from the closest building! You will be hounded the whole time to go on a tour to be sold ownership in this property even as bad as it needs repair. Pools are filthy ! You can stay in hotels all over Orlando for the same price and even lower with better amenities that are included ! If you are thinking of buying a timeshare here, warning.. at some point , they are going to have to repair this facility and you will be stuck with the costs of that!! Remember the rooms they show you have never been stayed in and have been models for them to sell off of !
What can you do?
Island is closed permanently!
She got tired of waiting for them to repair her bed .
Nothing is included in resort fee !
Debbie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Currency unit, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Matthew, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Echano, 2-night trip
Verified Hotels.com guest review

6/10 Good

Marc, 3-night trip
Verified Hotels.com guest review

6/10 Good

Too large a site for us-not enough parking at busy times
Jack, 7-night business trip
Verified Hotels.com guest review

8/10 Very good

Alexis, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Awful
1-night trip
Verified Hotels.com guest review

4/10 Fair

Not a good experience with this place
There was hot water issue (no hot water for shower). Called the front desk several times, and then stopped by the front desk for the problem. Was promised that technician would look into it in 30 minutes, but waited for 3 hours. There was security issues. There is door between this unit and next one which should be locked. But the renter from next unit was able to open the door and come into my unit. This is unbelievable and unacceptable.
Robert, 7-night trip
Verified Hotels.com guest review