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The Royal Sonesta San Juan

Photo gallery for The Royal Sonesta San Juan

Outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool cabanas (surcharge), pool umbrellas

Overview of The Royal Sonesta San Juan

The Royal Sonesta San Juan

4.0 star property
Carolina beachfront hotel with spa, outdoor pool

8.4/10 Very good

1,433 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
5961 Isla Verde Avenue, Carolina, 00979

Room options

About this area

What's nearby

  • In Isla Verde
  • Casino del Mar at La Concha Resort - 6 min drive
  • Condado Beach - 7 min drive
  • Pan American Pier - 9 min drive
  • Puerto Rico Convention Center - 9 min drive
  • Plaza las Americas - 13 min drive
  • Jose Miguel Agrelot Coliseum - 14 min drive
  • Port of San Juan - 10 min drive
  • Fort Buchanan - 13 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 6 min drive

Restaurants

  • Entrevinos - 3 min walk
  • Alambique - 4 min walk
  • Meat Market Miami - 4 min walk
  • Platos - 6 min walk
  • Piu Bello Gelato - 6 min walk

About this property

The Royal Sonesta San Juan

At The Royal Sonesta San Juan, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Port of San Juan. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages at the spa. Aleli Restaurant, one of 3 restaurants, offers pool views and serves breakfast. Other highlights at this upmarket hotel include 2 beach bars, a poolside bar and a fitness centre. Fellow travellers say great things about the airport proximity and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Guest rooms kept vacant for 24 hours between stays

Safety measures

Gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 398 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 4 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 2 per room)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (USD 25 per day; includes in/out privileges)
  • On-site valet parking (USD 32 per day; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site extended parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • 3 restaurants
  • 3 bars/lounges
  • 2 beach bars
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • On the beach
  • Bike rentals nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • 16 meeting rooms
  • Conference space (24000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Brisas Zen Spa has 4 treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Aleli Restaurant – Overlooking the pool, this restaurant only serves breakfast.
Ruth’s Chris Steak House – This steakhouse specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Karaya – On-site bar. Open daily.
La Bodeguita – This beachfront restaurant serves breakfast, lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Akua Bar – This poolside bar serves lunch, dinner and light fare. Happy hour is offered. Open selected days.

Fees & policies

Refundable deposits

  • Deposit: USD 100 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 22 per cent

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 29.99 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

  • Self-parking costs USD 25 per day with in/out privileges
  • Valet parking costs USD 32 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser and reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

InterContinental Hotel San Juan
InterContinental San Juan
San Juan InterContinental
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Hotel
InterContinental San Juan Resort Carolina
InterContinental San Juan Resort
InterContinental San Juan Carolina
InterContinental Juan Carolin

Frequently asked questions

Does The Royal Sonesta San Juan offer free cancellation for a full refund?
Yes, The Royal Sonesta San Juan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Royal Sonesta San Juan?
As of 1 December 2022, prices found for a 1-night stay for 2 adults at The Royal Sonesta San Juan on 4 December 2022 start from S$352, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Royal Sonesta San Juan?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at The Royal Sonesta San Juan?
Yes, there's an outdoor pool.
Are pets allowed at The Royal Sonesta San Juan?
Yes, dogs are welcome, with a limit of 2 per room. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at The Royal Sonesta San Juan?
Yes. Self-parking costs USD 25 per day. Valet parking costs USD 32 per day. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at The Royal Sonesta San Juan?
You can check in from 4 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an on-site casino at The Royal Sonesta San Juan?
No, this hotel doesn't have a casino, but Casino del Mar at La Concha Resort (6-min drive) and Sheraton Casino (9-min drive) are both nearby.
What is there to do at The Royal Sonesta San Juan and nearby?
Have fun with activities such as cycling, boat tours and jet-skiing, and practise your swing at the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Royal Sonesta San Juan also has 2 beach bars and a fitness centre, as well as spa services and a garden.
Are there restaurants at or near The Royal Sonesta San Juan?
Yes, there are 3 on-site restaurants, featuring beachfront dining, American cuisine and garden views. Nearby restaurants include Alambique (4-min walk), Meat Market Miami (4-min walk) and Platos (6-min walk).
Does The Royal Sonesta San Juan have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Royal Sonesta San Juan like?
The Royal Sonesta San Juan is in Isla Verde, a short 6-minute drive from San Juan (SJU-Luis Munoz Marin Intl.) and 17 minutes' walk from Balneario de Carolina. Travellers say that the hotel is in a great location.

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Good

GILMYCEL, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Love it.. nice & clean friendly workers
Jessica, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel grounds are beautiful. We did an upgrade for the room to ocean view, is breathtaking views but expected the room to be bigger and nicer. Compared to other hotels we have stayed the room itself stays short. The staff from the restaurant by the beach as well as most pool attendants were friendly and very professional. Front desk were nice. 1 of the pool bartenders not as friendly as the others, didnt catch his name but his attutude not something we wanted during our stay. Very dissapointed of the lobby restaurant, we tried one night for dinner and service was terrible so much we ended up leaving to dine outside hotel Overall for the price we paid specially after upgrading we expected a better room better service and some type of entertainment
Joel, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ashley M, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This property is amazing!!! Upon entering the lobby, you are greeted with an amazing scent! My husband and I arrived at 10 am and Nestor found a room and checked us in early! Nestor took his time and gave us the best places to eat and get drinks. The room was very clean and the bed was super comfy. We thoroughly enjoyed the pool. It was very convenient to be able to access the beach from the pool area. I also want to shout out to SAMUEL PEREZ!!!!! My husband left his keys. We called and Samuel went above and beyond to help us. He made sure the keys were sent via FedEx and we had the keys in 2 days. The customer service is EXCELLENT! I would definitely stay here again. The only con is that there is no entertainment at the property, so you have to go out. Overall we had a wonderful stay at The Royal Sonesta.
Natalee, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing property, beautiful inside and out! The hotel smelled amazing as well! Awesome pool area and beach front access ! Within walking distance of alot to venture to!
Deidra, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Didn’t like the daily resort fees
Jerome, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

it was great
Yvette M, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Sheila H, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Omar Hernández, 3-night trip
Verified Orbitz guest review