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Mercure Hotel Aachen Europaplatz

4.0 star property
Family-friendly hotel with restaurant, near Carolus Thermen Bad Aachen

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hotel Aachen Europaplatz

Property entrance
Exterior
Seasonal outdoor pool, pool loungers
Lobby
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Connecting rooms available
  • Parking available
  • 24/7 front desk
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • 24-hour business centre
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Free cots/infant beds
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is S$115
includes taxes & fees
7 Jan - 8 January 2025

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege, Double Room, 1 Double Bed

Exterior

Privilege, Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

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Exterior

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includes taxes & fees
18 Jan - 19 January 2025
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About the area

Map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068

What's nearby

  • Carolus Thermen Bad Aachen - 12 min walk
  • RWTH Aachen University - 3 min drive
  • Aachener Soers Equitation Stadium - 4 min drive
  • CHIO Stadium - 5 min drive
  • Aachen Cathedral - 5 min drive

Getting around

  • Maastricht (MST-Maastricht - Aachen) - 37 min drive
  • Cologne - Bonn Airport (CGN) - 60 min drive
  • Liege (LGG) - 154 min drive
  • Eurogress Aachen Bus Stop - 18 min walk
  • Aachen-Rothe Erde Station - 22 min walk
  • Aachen (XHJ-Aachen Central Rail Station) - 26 min walk

Restaurants

  • ‪Carolus Thermen - ‬12 min walk
  • ‪Krua Thai - ‬11 min walk
  • ‪Bodrum Grill - ‬12 min walk
  • ‪Fletcher Davis - ‬7 min walk
  • ‪Berlin Grill - ‬14 min walk

About this property

Mercure Hotel Aachen Europaplatz

Located near a train station, Mercure Hotel Aachen Europaplatz is a great choice for a stay in Aachen. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at AIXcellence, which serves international cuisine and is open for lunch and dinner. Other highlights at this eco-friendly hotel include a bar/lounge, a terrace and a garden. Fellow travellers say great things about the helpful staff.

Languages

Dutch, English, French, German

At a glance

Hotel size

  • 119 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • On-site self-parking (EUR 13 per night; includes in/out privileges)
  • On-site motorhome/coach/lorry parking (fees apply)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Playground
  • Children's menu

What to do

  • Bike rentals nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (4133 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Bike storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Seasonal outdoor pool
  • Bike parking
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Lift

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

AIXcellence – This restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Mephisto – This bar serves dinner and light fare. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 23 per person

Renovations and closures

The property is closed: Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

Children & extra beds

  • Rollaway beds are available for an additional charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 18 per pet, per day

Parking

  • Self-parking costs EUR 13 per night with in/out privileges
  • RV/bus/lorry parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses wind and solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, mobile payments and cash.
Mobile payment options include: Apple Pay.
Cashless transactions are available.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

Does Mercure Hotel Aachen Europaplatz offer free cancellation for a full refund?
Yes, Mercure Hotel Aachen Europaplatz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Hotel Aachen Europaplatz?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Mercure Hotel Aachen Europaplatz?
Yes, pets are welcome. There's a charge of EUR 18 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Hotel Aachen Europaplatz?
Yes. Self-parking costs EUR 13 per night. Motorhome/coach/lorry parking is available.
What are the check-in and check-out times at Mercure Hotel Aachen Europaplatz?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Mercure Hotel Aachen Europaplatz and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes casino gaming. Enjoy amenities such as a seasonal outdoor pool, a picnic area and a garden.
Are there restaurants at or near Mercure Hotel Aachen Europaplatz?
Yes, AIXcellence offers al fresco dining and international cuisine.
What's the area around Mercure Hotel Aachen Europaplatz like?
Mercure Hotel Aachen Europaplatz is a short 12-minute walk from Carolus Thermen Bad Aachen and 16 minutes' walk from Eurogress Aachen.

Mercure Hotel Aachen Europaplatz Reviews

Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nick, 4-night trip
Verified Hotels.com guest review

6/10 Good

We like the location and hotel, but were disappointed that the restaurant was closed on Sunday.
David, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Peter, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Aleksander, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Lang, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Daniel, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Check the pillow before resting your head
Great hotel, stayed for 1 night on way down to Budapest. Only downside was a blood stain on the pillow !
Richard, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fatih, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Close to my area of visit
Olatunde, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Duncan, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Anne Pernille, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

yuval, 4-night family trip
Verified Hotels.com guest review

6/10 Good

This hotel is ok for a few days in Aachen. Nice garden and swimming pool.
Vania, 2-night trip
Verified Orbitz guest review

6/10 Good

Luis, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Value for money
Very good service and hospitality
Adebola, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cinzia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Kristaq, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Très bon séjour
Belle chambre spacieuse belle salle de bains douche agréable Petit déjeuner copieux et frais de très bonne qualité Seul regret le coût du parking élevé en tant que client de l'hôtel 13 euros la nuit
HERVE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great service with 24/7 front desk. Nice and clean rooms
Michael, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is nice, very clean and the breakfast is fantastic. But the real star of this hotel is the staff. Wonderfully helpful and friendly and they were so so kind to our daughter. Special shout out to Simone, she went above and beyond to make our daughter’s stay happy. We are so grateful, THANK YOU!!!
Jennifer, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

4/10 Fair

Tired hotel and poor service
I have been staying at this hotel for many years and get the feeling it’s looking tired now, and needs a makeover. The bed was very hard and not very comfortable. Biggest issue was the service - tried using the phone to ask reception to book a taxi, phone wasn’t working. Should the cleaning team not check that everything is working in the room? I told the reception staff about the phone but they told me I had to scan a qr code and fill out a request for it to be repaired on some website. I did this, and received an email later that day saying “solved” but with a message saying actually it was not fixed because there were other more urgent issues to be fixed that day. The email mentioned I could ask for a wireless phone if needed but why not just put the wireless phone in the room as a solution? Why make me have to do yet another step to get a resolution to what ultimately was a small and meaningless issue but handled very badly by the hotel. Left a very bad feeling about this hotel and i probably won’t stay here again. Time for a change!
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Miu Kam Jennifer, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Rooms clean and tidy. Great nights sleep. Efficient staff
Simon, 1-night trip
Verified Expedia guest review