Upon arrival to our hotel I approached the reception desk and asked to check in, the receptionist looked blankly at me and didnt respond as expected. We did arrive early and expected to use the luggage room but were advised the room was ready, so this was useful.
There were removation works ongoing, of which we were not informed of prior to our visit.
Once we dropped our bags to our room, we left our room amd headed to the lifts, the fire alarm sounded which was quite alerting. We then used the stairs and found it was a test, the receptionist did not make us aware of this and a A4 size notice was on one wall on ground level. Staff at reception I feel should have told us about this at check in.
Our room was modern and very nice but was cold. The heating didnt work properly but we were only there for 1 night, so didnt see help to resolve this as we took winter clothes with us.
Someone also walked in our room at 7.30 and woke us up. They then left the room and the door didn't close properly, i dont know who entered the room. A cleaner knockee at 9am to which check out is 11am, they said they would return later.