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InterContinental Sanctuary Cove Resort, an IHG Hotel

Photo gallery for InterContinental Sanctuary Cove Resort, an IHG Hotel

Exterior
Exterior
Minibar, in-room safe, desk, laptop workspace
2 restaurants, breakfast, lunch and dinner served, international cuisine
Lobby

Overview of InterContinental Sanctuary Cove Resort, an IHG Hotel

InterContinental Sanctuary Cove Resort, an IHG Hotel

5.0 star property
Gold Coast beachfront hotel with 2 restaurants, pool bar

8.8/10 Fabulous

997 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
Manor Circle, Hope Island, QLD, 4212

Guests rated this location 8.9/10 - Excellent

Main amenities
  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Breakfast available
  • 5 outdoor tennis courts
  • Health club
  • Valet parking
  • Seasonal outdoor pool
  • Spa tub
  • Pool bar
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (surcharge)
  • Microwave

Room options

About this area

What's nearby

  • On the beach
  • Warner Bros. Movie World - 10 min drive
  • Dreamworld - 11 min drive
  • Wet'n'Wild Gold Coast - 11 min drive
  • Surfers Paradise Beach - 21 min drive
  • Slingshot - 23 min drive
  • Cavill Avenue - 23 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 48 min drive
  • Helensvale Station - 16 min drive
  • Gold Coast City Coomera Station - 18 min drive
  • Pimpana Ormeau Station - 22 min drive

Restaurants

  • The Boardwalk Tavern - 3 min drive
  • Mecca Bah - 3 min drive
  • George's Paragon Seafood Restaurant - 9 min walk
  • Coomera Waters Tavern - 17 min drive
  • Osha Kitchen & Bar - 5 min drive
Map

About this property

InterContinental Sanctuary Cove Resort, an IHG Hotel

InterContinental Sanctuary Cove Resort, an IHG Hotel features a marina and puts you 6.2 mi (9.9 km) from Warner Bros. Movie World. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at The Fireplace, one of 2 restaurants, which serves international cuisine and is open for dinner. There are 2 bars/lounges and a poolside bar at this luxurious hotel, and in-room conveniences such as fridges and microwaves. Fellow travellers like the helpful staff and beach.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Korean, Malay, Russian, Spanish, Thai, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 251 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free uncovered on-site self-parking
  • On-site valet parking (AUD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options
  • Free 24-hours off-site parking within 656 ft

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On the beach
  • Shopping
  • Access to nearby outdoor pool
  • Free use of nearby fitness centre
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Boat tours nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Bike hire
  • Pool loungers

Facilities

  • Built in 1988
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Television in common areas
  • Piano
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Marina
  • Hot tub
  • 5 outdoor tennis courts

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • French
  • Japanese
  • Korean
  • Malay
  • Russian
  • Spanish
  • Thai
  • Turkish

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Private bathroom
  • Bath only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Dining

The Fireplace – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner. Reservations are required.
Cove Cafe – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Full breakfast is offered for an extra charge of approximately AUD 45 per person
  • Late checkout can be arranged for an extra charge
  • Credit card charges are subject to an extra charge of 1.5 per cent
  • Microwaves are available for AUD 40.00 per stay

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for AUD 75.0 per night
  • Children's club access is available for an extra charge

Parking

  • Valet parking costs AUD 15.00 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a smoke detector on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

InterContinental Sanctuary Cove Hope Island
InterContinental Sanctuary Cove Resort Hope Island
InterContinental Sanctuary Cove Resort
InterContinental Sanctuary Cove
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Gold Coast
InterContinental Sanctuary Cove Resort Hope Island
Hyatt Regency Gold Coast

Frequently asked questions

Does InterContinental Sanctuary Cove Resort, an IHG Hotel offer free cancellation for a full refund?
Yes, InterContinental Sanctuary Cove Resort, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at InterContinental Sanctuary Cove Resort, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at InterContinental Sanctuary Cove Resort, an IHG Hotel?
Yes, there are 2 outdoor pools.
Are pets allowed at InterContinental Sanctuary Cove Resort, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at InterContinental Sanctuary Cove Resort, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at InterContinental Sanctuary Cove Resort, an IHG Hotel?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11 AM. Late check-out is available for a charge. Express check-in and check-out are available.
What is there to do at InterContinental Sanctuary Cove Resort, an IHG Hotel and nearby?
Practise your swing on the tennis courts. Relax in the hot tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. InterContinental Sanctuary Cove Resort, an IHG Hotel also has a health club and a garden, as well as access to a nearby outdoor pool.
Are there restaurants at or near InterContinental Sanctuary Cove Resort, an IHG Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views.
Does InterContinental Sanctuary Cove Resort, an IHG Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around InterContinental Sanctuary Cove Resort, an IHG Hotel like?
InterContinental Sanctuary Cove Resort, an IHG Hotel is a short 6-minute walk from Sanctuary Cove Marina and 18 minutes' walk from Sanctuary Cove Golf and Country Club.

Reviews

8.8

Fabulous

8.9/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.5/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

8/10 Very good

Joy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Roger, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Superb as usual
Always superb and polite service, late check out not an issue, breakfast choices plenty. Will be back again
Mr Tibor, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Wotif guest review

10/10 Exceptional

Verified Wotif guest review

6/10 Good

The reception staff are really lovely and friendly. The buggy was useful when it rained on the day. They supplied deaf friendly fire alarms in our room which is great to see. Wish the pool was close by. The rate for our room was far too dear for this type of accommodation especially when we had to walk a long way from facilities. The restaurant upstairs was beautiful which was a bonus. Thank you :)
Verified Wotif guest review

10/10 Exceptional

The staff is very friendly. The room is very nice.
Verified Wotif guest review

4/10 Fair

Waited 4.5 hours to check in. Was told a number of times throughout that the room would be ready "soon". Had a 6 year old who was getting crankier. Was told to pay for whole stay on check-in. Was given a fairly unremarkable room. No apology or explanation given for having to wait so many hours. It was not until threatening to simply leave that a room suddenly became available.
Verified Expedia guest review

4/10 Fair

Peta, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Aria, 1-night trip
Verified Wotif guest review