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All properties in Gold Coast, Queensland, Australia
1 room, 2 adults

Novotel Surfers Paradise - Gold Coast

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Great for families

Good to know

  • Free cribs/infant beds
  • Beach nearby
  • Connecting/adjoining rooms available
  • Refrigerator
Cnr Surfers Paradise Blvd and Hanlan St, Gold Coast, QLD, 4217, Australia

Luxury hotel with outdoor pool, connected to a shopping center, near Cavill Avenue
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Beach nearby
    • Connecting/adjoining rooms available
    • Refrigerator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Upon check in, I was not briefed on my breakfast timing, wifi etc. Had to phone the…Jan 2, 2020
  • We have spend $400 for this old and small hotel, really not worth it , bad experience ,…Dec 27, 2019

Novotel Surfers Paradise - Gold Coast

More Info: 6823 2342

from S$121
  • Deluxe Room, Multiple Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View (Hinterland view)
  • Deluxe Room, 1 King Bed, View (Hinterland view)
  • Deluxe Double Room, 2 Double Beds, View (Hinterland view)
  • Executive Room, 1 King Bed, Ocean View (Spa)
  • Deluxe Room, 1 King Bed, Ocean View
  • Deluxe Double Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View
  • Superior Double Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed, View (Hinterland view)
  • Superior Room, 1 King Bed, View (Hinterland view)

What’s around Novotel Surfers Paradise - Gold Coast

Landmarks

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Gold Coast Convention and Exhibition Centre - 37 min walk
  • Timezone - 3 min walk
  • Infinity Attraction - 6 min walk

Getting around

  • Coolangatta Airport (OOL) - 32 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 15 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Florida Gardens station - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time 2:00 PM-10:00 AM
  • Check-out time is 11 AM
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Self parking (limited) *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Golfing nearby
  • Surfing/boogie boarding nearby
Working away
  • 24-hour business center
  • Meeting rooms
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • Filipino
  • French
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hanlans Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Novotel Surfers Paradise - Gold Coast’s small print

Also known as

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Mandatory fees

Cash deposit: AUD 200 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge of AUD 30.00 (subject to availability)

Self parking costs AUD 18 per day

Rollaway beds are available for AUD 50.0 per day

Breakfast costs between AUD 10 and AUD 30 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Surfers Paradise - Gold Coast

  • Does Novotel Surfers Paradise offer free cancellation for a full refund?
    Yes, Novotel Surfers Paradise does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Novotel Surfers Paradise?
    Yes. Self parking costs AUD 18 per day. Parking spots may be limited.
  • Is there a pool at Novotel Surfers Paradise?
    Yes, there's an outdoor pool.
  • Are pets allowed at Novotel Surfers Paradise?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Novotel Surfers Paradise?
    You can check in from 2:00 PM to 10:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of AUD 30.00 (subject to availability).
  • Are there restaurants at or near Novotel Surfers Paradise?
    Yes, there's an onsite restaurant. Nearby restaurants include Burleigh Brewing Company (9.3 mi).

Recent reviews

Very good 8.0 From 1,144 reviews

Very good 8.0
Great location
Love the location - just a short walk to the Glink tram station, Surfers Paradise beach and Cavill Avenue shops. Right behind the hotel, at Beachcombers it’s the Skybus pick/drop off station. Right beneath the hotel was the Hard Rock Cafe and the Paradise Mall. Loads of restaurants, shops and cafes in the vicinity. However, I don’t quite like the service at the reception- there’s often a long queue and only 1-2 staff manning it! The ladies at the reception were warm, friendly and helpful, the gentlemen not so - they were business like and seemed unfriendly. Before I went over to Gold Coast I emailed the hotel asking for directions- should I take the tram/ bus/ shuttle - the reply I got was business like. Unlike other hotels I stayed in which took initiative to send maps, instructions; and one hotel even sent me a video! About a week before I got to Gold Coast I received another email about having to put in a deposit upon arrival. Again, the tone was too business like and I wondered if I should rethink my decision to stay there. However I decided to just stick to Novotel as I stayed in Novotel Hong Kong some time back and was impressed with the service and the hotel. I was thankful the hotel though - for giving me a room on a high floor as per my request and upgraded me to a room with a sea view - but instead of a king sized bed it’s a twin which I was ok with. Simple modern decor with a balcony. No bedroom slippers, toothbrushes/ paste and bottled water. Will stay here again.
Hasliza, sg3 night trip
Exceptional 10.0
Great stay!
We were lucky enough to get to our room early after a 7 hour flight and another hour of traveling to the Gold Coast. We booked the deluxe room with an ocean view and love! love! love! The hotel is conveniently located near the beach and all the shopping centres in Surfers Paradise. The room is clean and modern and the beds are comfy! The only downside is the lifts during the weekend, we had to wait for quite sometime to get in as there were so many people around waiting to get to their rooms as well.
Noorul, sg8 night family trip
Very good 8.0
Was told we were given one of the best room but later found out it was not a newly renovated room. Newly renovated room has got usb switch instead of having the need to use a travel adaptor. There is no toothbrush and bedroom slippers. The shower screen doesn't work, we always ended up with flooded toilet. Room is spacious for a family of 4 and layout is good.
Yixian, sg3 night family trip
Exceptional 10.0
The assistant manager, Jeremy, made our stay a wonderful one. We are very happy with his execellent service.
Guan Ho, sgRomance trip
Very good 8.0
Go for the room with a view
The best thing about the room was the view from it, you see the entire stretch of surfers paradise beach. The hotel is connected to the shopping street behind, it took us a few walks to figure it out but it's all connected. There's a great breakfast joint serving buffet breakfast at a reasonable price and it's facing the sea directly. The hotel is well-worn but it's clean and most importantly comfy bed. All in all, a good steal, except it could have given free WIFI.
sgFamily trip
Very good 8.0
Pleasant stay
Overall the stay was pleasant but the lift was really slow. Have to wait about 5 minutes or more at times.
Kenneth, sg7 night family trip
Very good 8.0
Very convenient location
Tan, sg2 night family trip
Very good 8.0
Good location
Good location.
sg2 night business trip
Exceptional 10.0
Novotel Surfers Paradise
A great location handy to Cavill Ave. and attractions. The staff were very friendly and helpful. Our room was spacious with a view of the beach and the bed was very comfortable.
Kay, au1 night trip
Very good 8.0
Ocean view
Fantastic view of the ocean from our room, affordable breakfast for a family or 4 and great location.
HUIA, au1 night family trip

Novotel Surfers Paradise - Gold Coast

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