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All properties in Nur-Sultan, Kazakhstan

Sheraton Nur-Sultan Hotel

Luxury hotel with full-service spa, connected to a shopping center, near Bayterek Tower

  • Free WiFi and free parking
From
S$90

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  • Pool
  • Indoor Pool
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1 / 113Guest Room
Syganak Street 16/1, Nur-Sultan, Z05T6B0, Kazakhstan
9.0.Superb.
See all 2 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 191 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Heart of Nur-Sultan
  • Bayterek Tower - 11 min walk
  • Kazakhstan Ministry of Foreign Affairs - 13 min walk
  • Singing Fountain - 13 min walk
  • Kazakhstan Central Concert Hall - 14 min walk
  • Parliament of Kazakhstan - 15 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Club Room, 2 Double Beds, Non Smoking
  • Club Room, 1 King Bed, Non Smoking
  • Club Suite, 1 King Bed, Non Smoking, Courtyard View
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • City Suite, 1 King Bed, Non Smoking, City View
  • Executive Suite, 1 King Bed, Non Smoking, Courtyard View
  • Presidential Suite, 1 King Bed, Non Smoking, City View
  • Premium Suite, 1 King Bed, Non Smoking, Courtyard View
  • Club Apartment, 1 Bedroom, Non Smoking
  • Family Room, 1 Double Bed, Non Smoking
  • Studio, 1 King Bed, Non Smoking

What’s around

Landmarks

  • Heart of Nur-Sultan
  • Bayterek Tower - 11 min walk
  • Kazakhstan Ministry of Foreign Affairs - 13 min walk
  • Singing Fountain - 13 min walk
  • Kazakhstan Central Concert Hall - 14 min walk
  • Parliament of Kazakhstan - 15 min walk
  • Palace of Peace and Reconciliation - 37 min walk
  • EXPO 2017 - 2.5 mi / 4.1 km

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 13 min drive
  • Astana Railway Station - 10 min drive
map
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Syganak Street 16/1, Nur-Sultan, Z05T6B0, Kazakhstan

At a glance

Hotel size

  • This hotel has 191 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Pets

  • Pets allowed*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Health club

Working away

  • Number of meeting rooms - 11

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Transfer shower
  • Lever door handles

Languages Spoken

  • Chinese
  • English
  • Russian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sheraton Spa & Fitness. The spa is equipped with a sauna.

The spa is open daily.

Dining

Emiliya - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Breakfast costs between KZT 8800 and KZT 8800 for adults, and KZT 4400 and KZT 8800 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Rollaway beds are available for KZT 10000.0 per night

PetsPay at property

  • Pets are allowed for an extra charge of KZT 45000 per accommodation, per stay

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

Also known as

  • Sheraton Nur Sultal Hotel
  • Sheraton Nur-Sultan Hotel Hotel
  • Sheraton Nur-Sultan Hotel Nur-Sultan
  • Sheraton Nur-Sultan Hotel Hotel Nur-Sultan
  • Sheraton Nur Sultan

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sheraton Nur-Sultan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an indoor pool and a children's pool.
  • Yes, pets are welcome, with a limit of 1 per room. There's a charge of KZT 45000 per accommodation, per stay.
  • You can check in starting at 3:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Saksaul (11-min walk), The Kitchen (12-min walk), and Cafestar (13-min walk).
  • Sheraton Nur-Sultan Hotel has a spa and an indoor pool, as well as a health club.
9.0.Superb.
  • 8.0.Very good

    Yongin, 3 night trip, Aug 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Knut, 2 night trip, Jul 4, 2021

    Verified Hotels.com guest review

See all 2 reviews