2/10 Poor
17 November 2024
Never stay at this place unless you want strangers
One of the worst days at a hotel I’ve ever had. Let me start by saying that when you walk in the place still remains beautiful, but don’t be confused because the rooms have gone to crap. We checked in at 2:30 with Alex and he told us the room will not be ready till 4 o’clock, my girlfriend and I decided to go and check out if our tattoo artist would be ready for us early? He was and off we went. 5 o’clock comes by and I have not heard from Alex who told us he would let us know when the room was ready at 4 o’clock , in addition to my girlfriend and I getting tattoos, we were meeting up with two other friends that I had not seen since high school, which is 45+ years earlier. At 5 o’clock I text them to let them know that the room was still not ready and they told me oh no they let us in. We’re in room 4123. What the hell , that is my room, in my name, on my ID and credit card with nobody else’s name permitted or verbal agreement to be permitted into my room that I was not even aware of that was ready. Who does that? Who do you know that you just let into my room? I know that this is not in anywhere And your policy book. When I came back to actually check in at 6 PM the girl looked at me startled because she knew they had let somebody else in the room and I explained the situation and asked to speak to management. Did I ever get to speak to management now , did they ever reach out to speak to me now? Needless to say I was furious the 24 hours that I was there.
Shayna
Shayna, 1-night trip with friends
Verified Hotels.com guest review
