We stayed at this hotel for my husband's birthday. Having experienced multiple 4 and 5-star hotels, I expected top-notch service for a expensive room. I made a last-minute reservation and requested a birthday surprise. Initially, I was offered a mini cake and prosecco, which I confirmed. The concierge mentioned they needed more time for room decorations, but I agreed to any small gesture. I also requested a charcuterie board and chocolate strawberries, which they said could be arranged through in-room dining. We checked in late, around 8-9 pm. Before arrival, I was offered an upgrade to a private terrace room for several hundred more, which I accepted. Upon arrival, there were only a few balloons and none of the items I ordered. Guest services promised to investigate but never called back. The highlight was bartender Nick at the hotel bar. The room wasn't special for the price; the bed was comfortable, but the terrace wasn't private, as it was connected to a large patio. At checkout, I was charged for all requested items, but the front desk removed the charges and comped our bar drinks. Overall, the service didn't meet 5-star standards. We enjoyed ourselves, but if you're seeking something special, you might be disappointed. It was overpriced and a letdown.