Tru by Hilton Charlotte Airport Lake Pointe

Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Primary image
Outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Tru by Hilton Charlotte Airport Lake Pointe

Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property
Charlotte hotel with outdoor pool and bar/lounge

9.2/10 Superb

662 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
Main amenities
  • Housekeeping (on request)
  • Outdoor pool
  • Free airport shuttle
  • Fitness center
  • Seasonal outdoor pool
  • Bar/lounge
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
For families
  • Private bathroom
  • Premium TV channels
  • Blackout drapes/curtains
  • Elevator
  • Dry cleaning/laundry service
  • Free self parking

Room options

About this area

What's nearby

  • Billy Graham Library - 3 min drive
  • Charlotte Convention Center - 11 min drive
  • Bank of America Stadium - 12 min drive
  • NASCAR Hall of Fame - 13 min drive
  • EpiCentre - 13 min drive
  • Spectrum Center - 14 min drive
  • SouthPark Mall - 15 min drive
  • Bojangles' Coliseum - 12 min drive
  • Carowinds Theme Park - 18 min drive
  • Northlake Mall - 20 min drive
  • University of North Carolina at Charlotte - 22 min drive

Getting around

  • Charlotte-Douglas Intl. Airport (CLT) - 7 min drive
  • Concord, NC (USA-Concord Regional) - 26 min drive
  • Charlotte Station - 14 min drive
  • Gastonia Station - 23 min drive
  • Free airport shuttle

Restaurants

  • Jersey Mike's Subs - 17 min walk
  • Junior's Pizzeria - 17 min walk
  • Nana's Soul Food Kitchen - 17 min walk
  • IHOP - 4 min drive
  • The Olde Mecklenburg Brewery - 4 min drive

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Property highlights
At Tru by Hilton Charlotte Airport Lake Pointe, you can look forward to a free breakfast buffet, a free roundtrip airport shuttle, and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • A seasonal outdoor pool
  • Free self parking, plus extended parking (surcharge)
  • Coffee/tea in the lobby, a front desk safe, and smoke-free premises
  • Luggage storage, outdoor furniture, and an elevator
  • Guest reviews say good things about the helpful staff
Room features
All guestrooms at Tru by Hilton Charlotte Airport Lake Pointe feature thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi. Guests reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with premium channels
  • Mini fridges, heating, and housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 75 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite extended parking (USD 10 per day)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Transfers

  • Free airport shuttle on request (available 24 hours)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast on weekday mornings 6:30 AM–9:30 AM
  • Bar/lounge
  • Coffee/tea in a common area
  • Snack bar/deli

Working away

  • 24-hour business center
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2020
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Mini-fridge

More

  • Housekeeping (on request)
  • Mobile key entry

Special features

Dining

Tru Lobby Bar - This bar serves light fare only.

Fees & policies

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Extended parking costs USD 10 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM
  • The seasonal pool is open from May to October

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Frequently asked questions

Does Tru by Hilton Charlotte Airport Lake Pointe offer free cancellation for a full refund?
Yes, Tru by Hilton Charlotte Airport Lake Pointe does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Tru by Hilton Charlotte Airport Lake Pointe?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at Tru by Hilton Charlotte Airport Lake Pointe on 7 November 2022 start from S$181, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Tru by Hilton Charlotte Airport Lake Pointe?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Tru by Hilton Charlotte Airport Lake Pointe?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.
Are pets allowed at Tru by Hilton Charlotte Airport Lake Pointe?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 75 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Tru by Hilton Charlotte Airport Lake Pointe?
Yes, there's free self parking.
Is airport shuttle service offered by Tru by Hilton Charlotte Airport Lake Pointe?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Tru by Hilton Charlotte Airport Lake Pointe?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Tru by Hilton Charlotte Airport Lake Pointe and nearby?
Tru by Hilton Charlotte Airport Lake Pointe has an outdoor pool and a fitness center.
Are there restaurants at or near Tru by Hilton Charlotte Airport Lake Pointe?
Yes. Nearby restaurants include IHOP (2.7 mi), Azteca Mexican Restaurant (3 mi), and The Olde Mecklenburg Brewery (3 mi).

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.3/10

Eco-friendliness

8/10 Very good

Josh, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Steven H, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient Airport hotel
Our stay before catching our flight the next morning was great. The staff are very friendly and helpful and the shuttle picked us up promptly and got us to the airport promptly. Our room was very clean and comfortable.
Carol, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dianna, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Harry, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were very friendly and helpful and the rooms were very clean
Jestina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

2/10 Poor

I was not able to check into my Room
I was not able to check into my Room
Ronald, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

kirenia, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Do not stay if a couple
Tru is not a property we will ever stay at again. Way too small. Not good for more than 1 person.
Beverly, 1-night trip
Verified Hotels.com guest review