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Doubletree By Hilton Surabaya

5.0 star property
Luxury hotel with outdoor pool, connected to the convention center, near Tunjungan Plaza

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Photo gallery for Doubletree By Hilton Surabaya

Exterior
Select Comfort beds, minibar, in-room safe, individually furnished
Business centre
Lobby
Executive lounge
Experience the heart of Genteng at Doubletree By Hilton Surabaya, where modern luxury meets family-friendly fun. Enjoy a refreshing dip in the outdoor pool or relax with a drink at the poolside bar while kids play in the playground. With an arcade/game room, dry cleaning/laundry services, and free self parking for added convenience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Airport transfer
  • Bar
  • Non-smoking
  • Connecting rooms available
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • Free shopping centre shuttle
  • 24-hour health club
  • Valet parking
  • Children's pool
  • Pool bar
  • 24-hour room service

For families (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Premium TV channels
The current price is S$92
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Select Comfort bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

City view

Executive Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Renovated in 2021
Select Comfort bed
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Select Comfort bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Renovated in 2021
Select Comfort bed
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

City view

Corner Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Smart TV
Renovated in 2021
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

City view

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 138 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Loft Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Select Comfort bed
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Lobby

Premium Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for King Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

King Guest Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Twin Guest Room

Select Comfort beds, minibar, in-room safe, individually furnished

Twin Guest Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Twin Room

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Accessible King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Duplex Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Duplex Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Select Comfort beds, minibar, in-room safe, individually furnished

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Corner King Suite

Select Comfort beds, minibar, in-room safe, individually furnished

Corner King Suite

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Four Points by Sheraton Surabaya, Tunjungan Plaza

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, (274)
Four Points by Sheraton Surabaya, Tunjungan Plaza
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About the area

Map
Jl Tunjungan 12 East Java, Surabaya, 60275

What's nearby

  • Tunjungan Plaza - 10 min walk
  • Surabaya Plaza Shopping Mall - 2 min drive
  • Submarine Monument - 3 min drive
  • Grand City Surabaya - 4 min drive
  • Surabaya Zoo - 7 min drive

Getting around

  • Surabaya (SUB-Juanda) - 44 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya Pasar Turi Station - 19 min walk
  • Tandes Station - 26 min drive
  • Surabaya Kota Station - 25 min walk
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Free shopping centre shuttle

Restaurants

  • ‪Rawon Setan - ‬5 min walk
  • ‪Toko Kopi Padma - ‬4 min walk
  • ‪Locaahands - ‬4 min walk
  • ‪Thirthy Three Coffee Bar - ‬3 min walk
  • ‪Pecel Ambulance - ‬7 min walk

About this property

Doubletree By Hilton Surabaya

Doubletree By Hilton Surabaya features a free kids' club and puts you within a 10-minute walk of Tunjungan Plaza. The coffee shop/cafe is the perfect spot for a bite to eat, and after visiting the 24-hour health club for a workout, you can unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar and a children's pool.

Languages

Chinese (Mandarin), English, Indonesian

At a glance

DONE

Hotel size

    • 310 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • WiFi and wired internet access in rooms*
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Secured on-site valet parking (IDR 50000 per day)
    • Wheelchair-accessible parking and van parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
    • Train station shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Free area shuttle within 0 kilometres
    • Free shopping centre shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Hosted evening meals at weekends for a surcharge (reservations required)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground
  • Children's games
  • Toys

Working away

  • Business centre
  • 16 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire

Facilities

  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Arcade/games room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible train station shuttle
  • Wheelchairs available on site
  • No lift (single-level property)
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 43-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Selected Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired internet for a surcharge
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Koffee Deli & More – On-site lobby lounge.
Cloud 22 Rooftop Bar – This rooftop bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open selected days.
Makan Kitchen – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for IDR 150000 per 24-hour period (rates may vary)
  • Wired internet access is available in guestrooms for IDR 150000 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle (one-way. Maximum occupancy 4)
  • Train station pick-up and train station drop-off services are offered for an extra charge
  • Hosted evening meal costs IDR 350000

Children & extra beds

  • Rollaway beds are available for IDR 544500 per night

Parking

  • Secured valet parking costs IDR 50000 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

Also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

Does Doubletree By Hilton Surabaya offer free cancellation for a full refund?

Yes, Doubletree By Hilton Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Doubletree By Hilton Surabaya?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.

Are pets allowed at Doubletree By Hilton Surabaya?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Doubletree By Hilton Surabaya?

Yes, there's free self parking.

Is an airport shuttle service offered by Doubletree By Hilton Surabaya?

Yes, an airport shuttle is available. The charge is IDR 450000 per vehicle one-way.

What are the check-in and check-out times at Doubletree By Hilton Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Doubletree By Hilton Surabaya and nearby?

Doubletree By Hilton Surabaya has an outdoor pool and a 24-hour health club, as well as an arcade.

Are there restaurants at or near Doubletree By Hilton Surabaya?

Yes, The Koffee Deli & More offers international cuisine.

What's the area around Doubletree By Hilton Surabaya like?

Doubletree By Hilton Surabaya is in Genteng, a short 10-minute walk from Tunjungan Plaza and 8 minutes' walk from BG Junction.

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Doubletree By Hilton Surabaya Reviews

Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Fantastic service and the staff
Fantastic service and the staff at this hotel.
Juliana Commers, 2-night trip

10/10 Exceptional

Amazing
Overall was awesome
Srining Tyastuti, 1-night trip

10/10 Exceptional

All staff at the property were amazing. They did a great job
David, 3-night trip

10/10 Exceptional

It was wonderful stay at this time. Although i was not sure about Surabaya but could feel safe and comfortable. Staff were so friendly and helpful, meals at buffet was so nice with so many menus. I like to come back again!
Kenichi, 3-night trip

10/10 Exceptional

good location
Sianto, 3-night trip

10/10 Exceptional

The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!
Amuthavalli Shanthi, 1-night trip

10/10 Exceptional

The staff very friendly & breakfast is good.
Bin Osman, 7-night trip

8/10 Very good

Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Adele, 1-night trip

10/10 Exceptional

Good place and the bed are wonderful
Kevin, 2-night trip

10/10 Exceptional

Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
2-night trip

10/10 Exceptional

Each staff was very welcoming and polite. The hotel service was very pleasant.
Angel, 2-night trip

10/10 Exceptional

Clean, quiet, and located right in the heart of the city.
Kris, 2-night trip

10/10 Exceptional

Attentive team, comfortable, contemporary spaces
Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Peng Eng Peter, 4-night trip

8/10 Very good

The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.
Jack, 1-night trip

2/10 Poor

noisy
It is very noisy all the day. And at night the noise become even bigger. It may be not the hotel's fault but if the hotel cannot control the sound, this hotel cannot be excellant all the time being.
2-night trip

10/10 Exceptional

The cityscape was also lively and I enjoyed the walk. The security is also very good.
HITOSHI, 1-night trip

10/10 Exceptional

Nice hotel in Surabaya city center
It is amazing stay in this hotel, their location is in newly renovated Surabaya city center. their room was comfort and their breakfast choice was abundance.
Aloysius Giovanni, 2-night trip

10/10 Exceptional

Excellent.
Eugene, 4-night trip

10/10 Exceptional

No regret good hotel
ummu safuha, 3-night trip

10/10 Exceptional

Good
HO TUNG, 2-night trip

8/10 Very good

Everything was nice.
Siti, 4-night trip

10/10 Exceptional

The staffs at the 1st floor restaurant are friendly and attentive. Vegetarian can request for vegetarian breakfast
Chong Yuen, 2-night trip

10/10 Exceptional

Great service, thank you for the cake, my baby so happy
riccy, 1-night trip

10/10 Exceptional

Ok
Badai, 3-night trip

8/10 Very good

7.9/10
The hotel building does not look very new but rooms are well maintained. My check-in experience was not a smooth one, the staff initially told me that my booking includes breakfast but subsequently claimed it was a mistake instead. The service is generally okay, we get what we need.
2-night trip