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All properties in Rotorua, Bay of Plenty Region, New Zealand

Novotel Rotorua Lakeside

Luxury hotel with indoor pool, near Polynesian Spa

  • Free WiFi in lobby and free parking
From
S$141

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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9-11 Tutanekai St, Rotorua, 3201, New Zealand
8.2.Very good.
  • Amazing staff and fantastic location. Had a very special stay at Novatel for our wedding…

    Jan 11, 2022

  • Great central location and good facilities. For us it was perfect as had 2 Tesla chargers…

    Jan 6, 2022

See all 340 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Contactless check-in is available

Guests rated location

Dining options
Walkable
Convenient
Easy parking
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 199 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool and 6 spa tubs
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Terrace

What’s around

  • Heart of Rotorua
  • Polynesian Spa - 13 min walk
  • Matariki Hangi & Maori Cultural Performance - 1 min walk
  • Eat Street - 1 min walk
  • Rotorua i-SITE Visitor Centre - 6 min walk
  • Rotorua Hospital - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Twin Room, 2 Queen Beds, City View
  • Room, 1 King Bed, City View
  • Room, 1 King Bed, Lake View
  • Twin Room, 1 Queen Bed, Lake View
  • Junior Suite, 1 King Bed, Lake View

What’s around

Landmarks

  • Heart of Rotorua
  • Polynesian Spa - 13 min walk
  • Matariki Hangi & Maori Cultural Performance - 1 min walk
  • Eat Street - 1 min walk
  • Rotorua i-SITE Visitor Centre - 6 min walk
  • Rotorua Hospital - 6 min walk
  • Sir Howard Morrison Performing Arts Centre - 6 min walk
  • Tama-te-Kapua Meeting House - 7 min walk
  • St. Faith's Anglican Church - 8 min walk
  • Rotorua Night Market - 8 min walk
  • Tamaki Maori Village - 10 min walk

Getting around

  • Rotorua (ROT-Rotorua Regional) - 11 min drive
map
See on map
9-11 Tutanekai St, Rotorua, 3201, New Zealand

At a glance

Hotel size

  • This hotel has 199 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas (60 minutes per day)
  • WiFi in rooms*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Free offsite parking nearby
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Water dispenser

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Number of spa tubs - 6

Working away

  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Conference space size (meters) - 320
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 1996
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Filipino
  • Hindi
  • Japanese
  • Spanish
  • Thai

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LED TV
  • Digital TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: NZD 100 per accommodation, per night

Optional extras

  • WiFi is available in guestrooms for NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Full breakfast is offered for an extra charge of NZD 32 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge of NZD 20 (subject to availability)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 6 AM to 11 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

A shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Lakeside Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel
  • Novotel Rotorua Lakeside Rotorua
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Novotel Rotorua Lakeside does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.
  • Yes, there's an indoor pool. Guests have pool access from 6 AM to 11 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of NZD 20 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Atlas offers alfresco dining and international cuisine. Nearby restaurants include Ali Baba's Tunisian Takeaways (3-min walk), Artisan Cafe (3-min walk), and Fat Dog Café & Bar (4-min walk).
  • Novotel Rotorua Lakeside has an indoor pool and a fitness center.
8.2.Very good.
  • 8.0.Very good

    Excellent location! Must stay here if you have kids as they have indoor pool and playground neearby. The sky cable is plus point too!

    Hieny, 2 night family trip, Jan 4, 2022

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Stay but be aware room number breaches

    The Novotel has always been an excellent hotel to stay in over the past couple years when we visited Rotorua. But our stay last week was disappointing. We went for breakfast only to be told that the someone has used our room number for breakfast already. We had to show our vaccine pass, say our room and give our surname but somehow someone had a breakfast on our our room number. Then on checkout we get told that we have a bar tab to settle of $90, to our surprise someone used our room number again and wrote a surname completely different to mine. Very disappointing to see that this type of security breaches are occuring at the Novotel. Other than this, exceptional stay.

    Shane, 4 night family trip, Jan 2, 2022

    Verified Hotels.com guest review

  • 4.0.Fair

    Kiwis think twice

    The hotel itself was okay, but what ruined the stay for us was the behaviour of other guests. Some were rude and arrogant, often talking too loud when they weren't shouting, standing in the way of others, often not wearing masks, behaving like wealthy entitled people, with children out of control and no respect for other guests, Very few of these were Kiwis or Europeans, many were from the Indian continent , a few from the Arab world or China . I know you can't control your clientele, but these people will mean locals like us will avoid the Novotel from now on. Covid requirements to have only one bubble in each lift meant the lifts were way overworked and took too long. We appreciated being able to use the EV charger, but you need clearer instructions about who can park there, as sometimes petrol cars owned by the guests mentioned above were parked there. Staff we encountered were polite and helpful, despite their treatment by some guests. .

    Allan, 3 night trip, Dec 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Loved it

    We stayed here for 3 nights over new years and really enjoyed it. It's a great location and beautiful view over the lake. Eat street is basically on the door step with so many different restaurant/bar choices. Our favourite was the Thirsty Swan. This hotel also has it's own Geothermal spa pools and normal pool, however they are quite small and were packed the whole time we were there right until closing at 11pm so we didn't get a chance to get in. It does make the lobby and outside the hotel smell like sulfur though. There is a lot of free onsite parking but if you come late there may not be a park available on site. There is on street parking also although some of it is paid parking. They have 24/7 room service and a late check out of 11am. Would 100% stay here again!

    Anna, 3 night trip, Dec 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A great overnight stay. Room was spacious and comfortable. Close to a range of dining options and shopping.

    Roger, 1 night trip, Dec 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Night away

    Great location easy walking to restaurants great 360 view from our room of Rotorua. Will stay again

    Mark, 1 night trip, Nov 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    It was such a nice place to stay with friendly staff, clean and great facilities. Also central to great eating places.

    Christie, 2 night family trip, Sep 30, 2021

    Verified Wotif guest review

  • 8.0.Very good

    Overall Property is safe and tidy. 1 thing we did not like is the staff / reception desk at Atlas Cafe. the way she ask question is a bit rude. we did not come there to eat free breakfast, WE PAID FOR IT!. she should ask a bit politely. staff in Reception are all friendly and accommodating.

    1 night family trip, Aug 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Had a great experience.

    Swapnil, 3 night family trip, Aug 11, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Okay

    Okay

    Padam, 1 night business trip, Aug 11, 2021

    Verified Hotels.com guest review

See all 340 reviews