I was in a King size room, having a late check in. In the morning, I had a shower only to find that the shampoo dispenser was either broken or empty as no shampoo came out. Also, the ice machine on my floor was broken. And my 3rd concern, I am a tea drinker. There was plenty in the room for coffee drinkers but not even a tea bag to be found.
Those were the cons.
Pros: I was impressed with the cleanliness of the room. Not a spider/ bug anywhere, no cobwebs, not even a dust bunny - I checked. I appreciated that there was a dark facecloth to remove makeup. I also appreciated that someone had turned on the heat so that the room was already comfortable on my arrival.
One other thing to mention, the clerk on night duty was very informative and efficient. That was very appreciated by a tired traveler who just wanted to relax in thei room.