10/10 Exceptional
14 January 2025
Pleasant stay at China Hotel
When we checked in, the room we were assigned was a non-smoking room on non-smoking floor. However, the last tenants likely smoked heavily and the room was full of smell when we stepped in. After talking to the hotel staff, they immediately arranged for another room on a higher floor for us with their staff ensured us satisfied with the room before leaving us. The room had just set up with an extra bed (likely the room was preassigned for additional guest in the room) but the cleaner lady was happy to remove it for us and did not show any unpleasant attitude. It made us feel sorry for her but we’re grateful with their good service. We appreciate how attentive and helpful their staff are. They even helped bring up a courier delivery to our room instead of we collected it from the concierge. The cleaner gave us extra bottles of water everyday but another cleaner we asked for bottled water before our room was cleaned questioned us for our room number and did not look happy for our request and seemed to reduce the water bottles supply when she cleaned our room later! Also, the hotel location is convenient with 2 underground stations nearby and easily connected to other places. There are quite a lot of yummy eateries and convenient stores around. Pversll, the hotel room is clean and spacious although some carpentry facilities in the toilet look old and the drawer was not easily opened and need further maintenance.
Fiona
Fiona, 4-night trip
Verified Hotels.com guest review
