10/10 Exceptional
2 October 2024
impeccable service
We actually cannot say enough great things about the service of this hotel. The staff went above and beyond with their service level. From smooth check-in to restaurant and transportation recommendations to fixing one of the bicycles so we could ride all afternoon. Everyone we encountered was lovely, even outside vendors working on the property were delightful. Hand written notes left for us and Marc consistently checked on us throughout our stay. the room was extremely well appointed, a little vintage charm done in a clean modern way. The bed and pillows were really comfortable(I am a stickler about this.) The turn down service with the cookies and cold water is a wonderful touch. The property is serene and relaxing with its multiple seating areas whether you want to be social or stick to yourselves. it is a little off the beaten path so it's nice not to be surrounded with tourists. We are definitely recommending this to everyone we know. We had dinner at the restaurant 1 night, it was a little disappointing. Ray & Joey held the high service standard, the starters were phenomenal but then the rest of the meal was disappointing. The pastry chef should be commended tho for the desserts, out of this world. Thank you for the attention to detail, it was noticed.
Leonard
Leonard, 3-night trip
Verified Hotels.com guest review